Vacuum packing FAQ’s
Q: How long will it take for a vacuum packed mattress to recover to its full height once unpacked?
A: We recommend you leave it unwrapped for approximately 8 hours at room temperature before sleeping on it. Some small creases may be present initially, this is normal, and usually disappear completely after a few days
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Q: Can vacuum packing effect the performance of a Foam Mattress?
A: Not if vacuum packed correctly. All our vacuum packed mattresses pass through a compressing and vacuum packing machine. This ensures they are not damaged in the process.
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Q: Can a vacuum packed mattress be rolled up and stored away again?
A: Vacuum packing a mattress correctly, without damaging it, requires a large compressing and vacuum packing machine. Once the mattress has been removed from its airtight packaging it cannot be vacuum packed in the home. It will also be too large to roll back up. Mattress toppers can be rolled up and stored away.
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Roll-Up Mattresses: Everything You Need to Know
Here at Mattress Online, we’re often faced with the question, "how are roll-up mattresses different to regular mattresses?", so we thought it was time to address the question. And guess what? We have all the answers. So let’s get this ballrolling!
How are mattresses rolled up?
To understand how roll-up (also known as vacuum-packed) mattresses work, we first need to know how something so big can fit in a box!
Well, these mattresses embark upon a journey where they are:
- Placed in a protective bag
- Flattened in a compression machine
- Vacuum- and heat-sealed
- Rolled using a tumbler and sealed again
Don’t worry, no mattresses are harmed in this process!
Here’s a video to explain how the roll-up process works:
How to set up a roll-up mattress
Here’s what to do to get your roll-up mattress back to its original size and ready for a great night’s sleep:
- Unpack your roll-up mattress and roll out to full size
- Place your mattress on the bed of your choice
- Allow your roll-up mattress to expand slowly. It does this by replacing the sucked-out air, gently returning to its original size
. Your mattress is now ready for you to sleep on it!
Roll-up mattresses: how long do they take to expand?
Although most roll-up mattresses will expand within an hour, they usually take up to 8 hours to be ready for use. Aspects such as fillings and size all affect the amount of time it takes a roll-up mattress to expand. In some circumstances, mattresses can take up to 24 hours to regain their original shape.
Roll-up mattresses: do they smell?
Roll-up mattresses may come with a slight smell when first unpacked for two potential reasons:
- They are often made using synthetic fillingsThese can give off a slight smell when first used.
- A fire retardant substance is usedTo meet regulations and ensure a safer mattress.
As you can imagine, these smells can build up within a vacuum-sealed bag. But don’t worry – they generally disappear within 24-48 hours. Open the windows and keep your bedroom well-ventilated during this time.
Roll-up mattresses: the benefits
Regular mattresses have been the norm for over a century, so why choose a roll-up mattress? Read on to find out why a roll-up mattress is a great option.
- Environmentally friendlyOur delivery drivers can carry more roll-up mattresses in their vans. Fewer journeys mean less is fuel used, helping to reduce our carbon footprint.
- Super-quick deliveryBecause vans can accommodate more roll-up mattresses than regular ones, less time is spent driving to and from our warehouse. This means you’ll get your mattress quicker!
- Easy to manoeuvreSay goodbye to wedging your new mattress through doorways and up the stairs. Roll-up mattresses are easy to carry into the room of your choice.
- Always in stockBecause roll-ups take up less space, we can keep more in stock to make sure they’re always ready, when you want one.
The best roll-up mattresses
Roll-up mattresses provide the same comfort and support as a regular mattress does. They offer something for everyone which is why more and more people are starting to purchase a roll-up mattress.
Roll-up, roll-up! Here are three of our most popular roll-up mattresses:
- A Which? Best Buy!
- Featuring cool Geltex and memory foam
- Not too soft, not too firm
- Also available in softer or firmer versions
- Endorsed by Allergy UK
- Our customers love it – scoring it 9/10
- From only £399.00
Here’s what a happy customer had to say about the Studio Medium:
"You don’t get hot like other memory foam mattresses and it’s very supportive. I had been suffering with a bad back and woke most mornings with discomfort, not now though."
- Firm, orthopaedic support
- Memory foam and Adaptive® cooling technology
- Removable, washable cover for easy care Our customers rate it 8.8/10
- From only £134.95
This customer now wakes up free from aches and pains, thanks to the Bodyshape Ortho:
"Was dubious at first as it arrived rolled up, but no need to worry. Going to bed is now worry free as I wake up without the extra aches and pains."
- Featuring 2500 Luna Pocket® springs and Luna Fusion Memory Foam
- Great, all-round medium-firm support
- Hypoallergenic for your peace of mind
- Our customers rate it highly – 9/10
- From only £299.95
No more aches and pains with the Luna 2500, and easy to care for too:
"Extremely comfortable, no more back ache and no need to turn it."
These are just a select few of our roll-up mattresses. Check out our full range to find the perfect roll-mattress for you!
Both roll-up and non-roll-up mattresses offer a supportive and comfortable night’s sleep. However, if you want to be more eco-friendly or simply don’t want the hassle of wedging a mattress through your door, then a roll-up mattress is the one for you!
How to Plump Up Memory Foam
Leave off bedding until a memory foam mattress or topper expands.
- 1 Reduce the Smell in Memory Foam
- 2 Can a Memory Foam 2-Inch Mattress Make a Sleeper Sofa Bed More Comfortable?
- 3 Make a Stuffed Cushion
- 4 Make Chair Cushions Using 2-Inch Foam
Memory foam mattresses and pillows typically come compressed or vacuum packed in as small a package as possible, but this leaves them temporarily squashed. Plumping your new foam may only require a little time, but manufacturers suggest another reason to wait a short while before using your new memory foam product.
Waiting It Out
Your memory foam may take up to a day to fill out or plump up after you take it out of the packaging and it begins to expand to its original size. Some manufacturers suggest that you let your new memory-foam pillow or mattress air out for a day or up to a week until it loses any new-foam smell. By the time the smell dissipates, your foam product should be fully plumped. After you start using the mattress or pillow it should retain its plumpness, but rotating it once or twice each month can help. A 3-inch-thick memory-foam mattress topper should be sufficient for the average-sized person, but plumper 4- or 5-inch-thick toppers offer more support, if needed.
How long vacuum packed mattress
What is memory foam?
Memory foam is a revolutionary material which was developed by NASA for the space program to give astronauts additional support during take-off and landing. High density memory foam, like that used in our mattresses, was developed for use in the bedding industry because of its amazing pressure relieving ability. Memory foam reacts with the heat of your body, moulding to your body shape and giving you ultimate support and comfort for a really great night’s sleep.
How are memory foam mattresses made?
Dormeo memory foam mattresses have a layer of high quality visco-elastic memory foam on the very top of the mattress. This provides comfort and support right where you need it. The memory foam layer is supported by a thicker layer of Dormeo’s patented Ecocell foam, which provides additional support for the body and works in conjunction with the memory foam to draw away heat and moisture from the sleep surface throughout the night. This core is wrapped up in a luxury Italian designed and manufactured cotton cover for the ultimate in comfort.
What will memory foam do for me?
Memory foam provides a very comfortable and supportive sleeping environment, free of allergens and dust mites. If you haven’t slept on a memory foam bed before, or if you are upgrading to a Dormeo mattress from another memory foam bed, you can be confident in the quality and value that Dormeo memory foam mattresses provide. You’ll get comfortable faster, fall asleep quicker, sleep deeper for longer and wake up feeling fully refreshed.
Will memory foam help with my back pain?
Dormeo mattresses are ideal for sufferers of back pain, because the comforting memory foam moulds to the shape of your body, relieving pressure points and spreading the weight across your whole body. Memory foam mattresses are known the world over to provide excellent support for the back and neck. They allow better spine alignment while you sleep and reduce the number of uncomfortable pressure points you sometimes experience with other mattresses. Whilst we cannot guarantee or make any specific claims as to the health benefits of Dormeo memory foam mattresses, we do know that they give a very comfortable and supportive night’s sleep.
Is memory foam hot?
Dormeo memory foam mattresses have been specially designed to keep you cool all night long. Our researchers have spent years perfecting the perfect combination of foam layers in the Dormeo memory foam mattress for just this purpose. Dormeo’s own patented Ecocell foam which supports the memory foam layer has a remarkable open structure with millions of breathable pores that allow air and heat and humidity to be drawn away from the sleeping surface whilst you sleep, to keep you cool and fresh all night.
Is a memory foam mattress good or bad for dust mites and other allergens?
Memory foam naturally repels dust mites and is not a source of allergens like other mattresses. Feathers, horse hair and sprung mattresses all provide environments which have excellent living and breeding conditions for dust mites and over time allergens and dust mites numbers in these mattresses can become very large indeed. With memory foam, the structure and density of the foam keeps dust mites away providing a cleaner and more hygienic bed for the best possible night’s sleep.
Are your memory foam mattresses delivered rolled and vacuum packed?
Yes, all our Dormeo memory foam mattresses are vacuum packed and rolled before they leave our manufacturing facility in Italy. We have found that not only does this have a positive environmental impact, because we can use fewer lorries to transport the same number of mattresses, but that it is also the most hygienic and convenient method of delivery for our customers. The mattresses haven’t been touched by anyone else before you open them, and when you get them into your home you can easily carry them to your bedroom before opening them. The process of rolling and packing the mattresses does not cause any damage to the mattress in any way.
How do I open my memory foam mattress when it arrives?
When your Dormeo memory foam mattress is delivered simply take it to the room of your choice and then carefully open the plastic cover with a small knife or pair of scissors. Please take care only to cut the plastic and not to damage the cotton cover of the mattress when opening it.
What happens when I unpack my memory foam mattress?
When the plastic cover is pierced, this allows air back into the mattress. Very quickly, usually within 15 minutes, the mattress will have recovered its original shape. We always recommend you allow 6 hours for the mattress to fully regain its shape before covering it with sheets and sleeping on it for the first time.
Does my memory foam mattress require turning?
Your Dormeo memory foam mattress does not require turning like other mattresses. Because the memory foam layer is on one side of the mattress, we just recommend rotating the mattress head to toe every two weeks.
I’ve heard memory foam mattresses can be smelly – does Dormeo smell?
Some rolled mattresses sometimes have off-gassing, however this is very rare with the quality of Dormeo products and if there is any smell this normally dissipates very quickly. If the smell persists, we would suggest airing in a well-ventilated room for 24/48 hours. If following this there is still a smell please contact us and we can discuss the next steps.
Why does memory foam change colour over time?
This is a simple result of the natural oxidization process and happens with all memory foam mattresses. It does not affect the performance or feeling of the mattress in any way.
Can I try your mattresses before I buy?
To keep our memory foam mattresses at the best possible prices for our customers, we currently only sell our mattresses via dormeo.co.uk and through other carefully selected online retailers. But we do offer a unique 60 night risk-free trial on all our memory foam mattresses, which means that we will refund or exchange your mattress after 60 nights with absolutely no quibble, if you are not happy with it. So why not try it for yourself in your own home, and we’ll take the risk for you?
Why is the guarantee so long?
We rigorously test all our memory foam mattresses to ensure that they will provide the same comfort and support for a very long time with normal use. Our confidence in the quality of our products is reflected in the guarantees which we can offer, 15 years on our memory foam mattresses, and 6 years on our other mattresses.
About Delivery of the Dormeo mattress
What destinations do we deliver to?
We deliver to the vast majority of postcodes in mainland England, Scotland, Wales, Northern Ireland and the Isle of Wight. For more details please see our Terms & Conditions. We are sorry we areunable todeliver to Gibraltar.
How long will my order take to arrive?
Product delivery times vary between products, please check the delivry time stated when adding your product to your basket. We are unable to split orders into multiple delivers and so orders containing multiple item will be delivered according to the item in the order with the longest delivery time.
Tracking your order
Online orders will be given a tracking reference. Dormeo Mattresses are delivered via a parcel delivery companies and you will receive a confirmation email with tracking details to be able to track your delivery.
What if I want to change my delivery date or time?
To change your delivery date simply call our Customer Service team free on 0800 625 0134. Please let us know at least 24 hours before the expected date as items are quickly sent out for delivery.
What happens if my item doesn’t turn up on the day?
In the rare event that your item cannot be delivered on the day you requested, we will contact you the day before or earlier to let you know and rearrange another suitable day. In exceptional cases where this does not happen, please call our Customer Service team free on 0800 625 0134.
Vacuum Packing The Future Of Mattress Delivery
So you have bought a memory foam mattress? Awesome, great choice, you will never regret it. You decided to buy online and to get it delivered? Even better, not only will you get a great mattress, you are going to save yourself some serious money. No bricks and mortar shop means that the savings are passed onto you, the customer.
When your mattress arrives it will be vacuum packed. Whatever you do, don’t panic. The people who made your mattress know what they are doing- vacuum packing is the way of the future! The mattress will quickly spring back into its original factory fresh form. That is why it is called memory foam, after all: it remembers its shape. And it will continue to remember its shape for a decade, meaning that when you get up in the morning, the bed will return to its factory mould, waiting for you to get back in that night. Memory foam is able to mould itself to your unique body shape and position throughout the night and then spring back to its original shape time and time again.
So when your mattress arrives, simply remove the vacuum packing and wait for your new mattress to do its thing and spring back into shape.