How Long Is Simmons Mattress Warranty

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Understanding Mattress Warranties

When purchasing a new mattress, the conditions of the warranty should be one of your primary considerations. How long is the warranty valid? What are the prorated and non-prorated terms? How does the warranty address issues like sagging? These are some of the questions that all potential mattress buyers should ask before finalizing the sale. This guide will cover key terminology, processes and risk factors associated with mattress warranties. But first, let’s discuss some basic information about what warranties are and what they are designed to do.

Why Are Warranties Important?

The Federal Trade Commission (FTC) defines a warranty as a promise made by a seller or manufacturer to ‘stand behind’ a given product. A warranty guarantees that any product sold with structural flaws, faulty parts or other defects will be replaced or repaired at no added expense to the buyer. For this reason, most major purchases ? such as automobiles, homes, household appliances and electronic devices ? come with some sort of warranty. Per federal law, all product warranties must be available to consumers before a purchase is made.

For mattresses, two types of warranties typically apply.

  • The manufacturer or seller of the mattress will provide awritten warranty, which promises to repair or replace a defective product as long as certain conditions are met. Written warranties provide coverage for a given length of time; most written warranties for mattresses are valid for five, 10, 15 or 20 years, depending on the brand and the seller. Written warranties are not required by law.
  • Implied warranties, on the other hand, are protected by law in all 50 states. Implied warranties include two fundamental components. Awarranty of merchantabilityensures the product will perform all essential functions and meet consumer expectations. Additionally, awarranty of fitnessguarantees that the product can be used for any and all specific purposes agreed upon by the buyer and seller.

For example, ‘warranty of merchantability’ is a promise that a mattress sold to a customer will provide a suitable place for sleeping. If the customer chooses to buy a self-heating mattress, then ‘warrant of fitness’ guarantees the mattress will be self-heating.

It’s important to note that even products not covered by a written warranty are still protected under implied warranties unless the product is sold ‘as is’ to the consumer. ‘As is’ sales are prohibited by law in several states and the District of Columbia.

What Is Covered in a Mattress Warranty?

Next, let’s look at problems that are protected – and not protected – under most mattress warranties. First we’ll look at recognized defects. Although specific warranty conditions vary between brands and sellers, most mattress warranties cover the same general defects.

Sagging, or sinking, is the most common mattress defect covered under warranty. Today’s mattresses are designed to retain a firm, comfortable shape for long periods of time. While some sagging will naturally occur after years of use, premature or excessive sagging is often the result of a product defect ? faulty inner springs, in most cases.

Mattress warranties will include a specific sagging depth; if the mattress sags below this threshold, then the manufacturer must replace the product free-of-charge. The sagging depth for most mattress warranties is one inch (1″), although sagging depth may fall anywhere between half an inch (1/2″) and two inches (2″). To accurately measure the sagging depth, first stretch a length of string over the entire width of a fully stripped mattress; when the line is taut, use a ruler or tape to measure the distance between the string and the deepest indentation.

Other physical defects covered under most mattress warranties include:

  • Coils that break, bend or burst out of the side.
  • Seams that come undone.
  • Irregular bunching in certain areas (usually associated with foam mattresses)

What Is Not Covered in a Mattress Warranty?

Warranties are designed to protect consumers against product defects, but not normal wear and tear that occurs after prolonged use. For mattresses, normal wear and tear may include:

  • Sagging that does not reach the minimum depth threshold as covered in the warranty.
  • Lumpiness or uneven surfaces caused by long-term use.
  • Discoloration as a result of machine or hand washing.

Furthermore, warranties do not cover structural damage caused by the owner. Examples include scuffs or tears that occur when moving, pet-related scratches or bites, and permanent indentations caused by someone jumping or falling on the mattress. Foundational support is another common consideration. Most mattress warranties will specify which types of bases or foundations are permitted, including materials, number of legs, and slat gap measurements.

Another important consideration: mattress warranties do not guarantee that the buyer will ‘like’ the mattress after using it, or that he or she will be satisfied with the product for as long as the warranty is valid. Unless caused by a measurable product defect, problems like ‘reduced comfort’ or ‘lack of softness’ are considered normal wear and tear, and will not be covered under standard mattress warranties. These types of issues are normally handled during the sleep trial.

Finally, warranties will not cover the cost of replacing non-defective pieces or parts. If, for example, a mattress comes with a single defect, then the manufacturer or seller is only responsible for replacing that particular component.

Things that Void a Warranty

The most common factors that lead to a mattress warranty being voided by the seller or manufacturer include the following:

  1. Removal of the Law Tag:All mattresses will be sold with a small tag attached, usually somewhere on the back surface. This tag, referred to as thelaw tag, will read ‘Do not remove this tag under penalty of law’. The ‘penalty of law’ in this case only applies to the seller or manufacturer, and the buyer is allowed to remove the tag at will without facing any legal repercussions. However, the law tag is considered a proof of purchase, and removing it will automatically void the warranty.
  2. Improper Support:Warranties assume the buyer will utilize a box spring and/or bed frame that provides adequate support for the mattress. A warranty may be voided if the box spring is old, misshapen or damaged, or if the bed frame is not equipped with a stable metal bar that supports the mattress in the center. A standard mattress warranty will include specific support guidelines that the buyer must follow.
  3. Stains:Many liquids can corrode mattress foam, causing the product to break down and lose its structural integrity. Mattresses with irremovable stains are also considered unsanitary, and thus legally unfit for storage in company warehouses. For these two reasons, even small stains from water, coffee and other innocuous fluids can void the entire warranty. In order to keep their mattress stain-free, buyers are encouraged to use a mattress protector starting with the first night of use.
  4. Failure to Unpackage the Mattress Quickly:Although compressing mattresses for shipping will not damage the bed, owners should remove their mattress from its boxes as quickly as possible. Some brands stipulate that the mattress must be removed from its boxes within a certain period of time, typically two to four weeks after the delivery date.
  5. Failure to Follow Rotation Schedule:In some cases, mattress warranties will require the buyer to periodically flip over the mattress. This process rejuvenates the upholstery fabric and internal foam layers, and can prevent premature sagging.
  6. The Mattress Has Been Sold or Given to Someone Else:Warranties normally do not extend to anyone who buys or receives a mattress from the original purchaser. Therefore, most mattress warranties will be voided if the mattress changes hands.

Warranty Length and Mattress Lifespan

Next, let’s take a closer look at warranty length and mattress lifespan expectations. For the purposes of this guide, the ‘lifespan’ of a mattress is the length of time it is considered useful and comfortable for sleeping.

Many buyers assume that a warranty will cover a mattress for its entire lifespan. However, this is rarely the case because the lifespan of a mattress usually falls short of the warranty length. Findings from this survey are featured in the table to the right.

The Better Sleep Council notes that most good-quality mattresses should be replaced after seven years, regardless of the warranty length. For this reason, prospective buyers should carefully consider purchasing a mattress with a warranty that extends beyond 10 years – especially if the bed has a high price-point due in part to its lengthy warranty coverage.

Prorated vs. Non-prorated Warranties

Warranty coverage is not always cut-and-dry when it comes to costs for the owner. Most warranties includenon-proratedandprorated coverage.

Non-prorated coveragemeans that the owner will not pay out-of-pocket to repair or replace a mattress that has been deemed defective. However, the owner will often be responsible for transportation and inspection costs. Most mattress warranties of 10 years or less will feature exclusively non-prorated coverage; for warranties longer than 10 years, the non-prorated coverage will usually be in effect for some ? but not all ? of the warranty length.

Prorated coveragemeans that the owner is responsible for covering a certain percentage of repair and replacement costs. Prorated coverage will kick in as soon as non-prorated coverage is invalid, and will continue until the warranty expires. In most cases, the percentage paid by the owner for prorated coverage will gradually increase every year until the warranty expires.

Let’s say a mattress has a 20-year warranty with 10 years of non-prorated coverage. When prorated coverage begins at the beginning of the 11th year, the owner will typically be required to pay 50% of the replacement and repair costs; this number will then rise by increments of 5% for each successive year until the warranty ends.

Mattress buyers should carefully study the non-prorated and prorated terms of their mattress warranty. The two most important considerations are:

  • The length of non-prorated coverage compared to the overall warranty length
  • The percentage owed by the owner for repairs and replacement expenses during the prorated coverage period

How to File a Warranty Claim

If a mattress is defective or not performing up to par with the conditions of its written and implied warranties, then the owner is most likely eligible to file awarranty claim. Consumers should be aware of certain costs they stand to incur during the claim-filing process.

  1. Mattress companies will usually send an inspector to the owner’s home, where they will take measurements of the mattress and evaluate its overall condition to ensure the claim is valid. If the inspector determines that the mattress is defective, then this service may be covered by the manufacturer or seller. However, many owners will be required to pay for the inspection out-of-pocket. Home inspection services typically cost between $40 and $60. In some cases, the mattress owner will have the option of performing a ‘self-inspection’ using a kit that is mailed to them. This option costs roughly $25 to $30, and kits generally arrive within five to seven business days.
  2. If a claim is filed during the warranty’s prorated coverage period, then the owner will be responsible for a percentage of the repair or replacement costs. This percentage will depend on the prorated coverage schedule listed in the warranty (see previous section).
  3. Individuals who purchased their defective mattress are typically required to pay shipping fees for for their replacement mattress. New mattress shipping costs usually start at $80 to $100, but some sellers and manufacturers will discount the shipping fee if they are replacing a defective mattress.

Comparison Chart

Now that you’re familiar with standard mattress warranties, let’s compare the length, non-prorated/prorated terms, sagging depth and other warranty terms for some of the nation’s leading mattress brands. To read the warranties in full, please click the links found in the left-hand column.

BrandModelsWarranty LengthType of CoverageSagging DepthAdditional Notes
AvocadoAvocado Green25 yearsFirst 10 years are nonprorated
Years 11-20 are prorated at 5% multiplied by each year of ownership
Years 21-25 are prorated at a flat rate of 95%
1″Warranty will be voided if mattress is not removed from its packaging within two weeks of delivery
BearBear Mattress,
Bear Hybrid
10 years for the Bear Mattress
20 years for the Bear Hybrid
Bear Mattress warranty is nonprorated
Bear Hybrid warranty is nonprorated for the first 10 years; years 11-20 are prorated at 5% multiplied by each year of ownership
1″ (Bear Mattress)
1 1/2″ (Bear Hybrid)
The mattress cover for both models is covered under a separate 1-year warranty
Brooklyn BeddingBrooklyn Aurora,
Brooklyn Bloom Hybrid,
Brooklyn Bowery,
Brooklyn Bowery Hybrid,
Brooklyn Signature,
Spartan
10 years (all models)The warranty is completely nonprorated1″ (all models)Mattresses must be used on foundations or bases with slats that are no more than 4″ apart
CasperThe Casper,
The Essential,
The Wave,
10 years (all models)The warranty is completely nonprorated1″ (all models)Mattresses must be used on foundations or bases with slats that are no more than 4″ apart
Helix SleepHelix Dawn,
Helix Dual Balanced,
Helix Dual Extra,
Helix Dusk,
Helix Midnight,
Helix Moonlight,
Helix Nightfall,
Helix Sunset,
Helix Twilight,
Helix LUXE models
10 years (non-LUXE)
15 years (LUXE)
Both the 10- and 15-year warranties are completely nonprorated1″If a defect develops and owners must ship their mattress for repair or replacement, Helix will reimburse owners up to $100
LaylaLayla MattressLifetimeThe warranty is completely nonprorated1″Layla owners may pay up to $50 for mattress repairs or replacements
Pinching the foam while flipping the bed may cause tearing, which is not covered as a defect
NectarNectar Memory Foam MattressLifetimeThe warranty is completely nonprorated1 1/2″Beginning in Year 10, owners must pay $100 ($50 each way) to have a defective mattress repaired or replaced; this money is refunded to the owner if a defect is confirmed
PuffyPuffy Mattress,
Puffy Lux
LifetimeThe warranty is completely nonprorated1 1/2″After 10 years have elapsed, owners may choose the Quick Sleep option if a defect develops; this allows them to order a replacement mattress at half the original price and keep the original mattress
SaatvaSaatva Mattress15 yearsThe warranty is completely nonprorated.
In Years 3-15, Saatva will repair and re-cover a defective mattress for a transportation charge of $198 ($99 each way)
Saatva’s Fairness Replacement option allows customers to purchase a new mattress at 25% of the original price between years 3-5; 50% of the original price between years 6-10; and 75% of the original price until the warranty expires
Owners do not pay shipping charges with this option
Tuft & NeedleT&N Mattress,
Mint Mattress
10 years (both models)The warranty is completely nonprorated3/4″Mattresses must remain in the U.S. to qualify for warranty coverage
WinkBedsWinkBed,
WinkBed Plus
Lifetime (both models)The warranty is completely nonprorated1 1/2″WinkBeds offers the ‘Any Reason’ lifetime guarantee, which allows owners to replace their mattress for a new model at 50% of the original price

Conclusion

A mattress warranty ensures that the manufacturer or seller will cover costs related to defects and other specific problems. You can further protect yourself from by exercising the following precautions:

  • Make sure the law tag is intact once the mattress has been installed.
  • Use a mattress protector from day one. This will shield the mattress from stain-causing liquids and substances.
  • Make sure the box spring and bed frame are in good condition.
  • Flip the mattress according to the warranty’s rotation requirements.
  • If the mattress is defective, research inspection, removal and replacement costs to make sure filing a claim is within your budget.
  • Compare mattress warranties before making a final purchase, and research different manufacturers and sellers using the Tuck Mattress Database and other consumer advocacy sites like the Better Business Bureau and Consumer Reports.

Warranty Card

Product Warranty & Care Instructions

Simmons Bedding Company would like to thank you for your recent purchase of a Simmons® sleep system. With your selection you join millions of people around the world who have decided a superior mattress can make the difference in the quality of sleep they enjoy.

The bed you will sleep on tonight draws on nearly 135 years of manufacturing innovation, enhanced by sleep research first pioneered by Simmons in 1925. Simmons is committed to scientific design and testing of all its products, helping you to sleep soundly for years to come.

This warranty card applies to the following Simmons® products: Beautyrest®, Beautyrest® World Class®, Beautyrest® Exceptionale™, Beautyrest® World Class® Exceptionale™, BackCare Kids®, BackCare®, BackCare® Advanced™, DEEPSLEEP®

Mattress Care

This exclusive Simmons® product is built with a new single-sided design. This bed does not have to be flipped to maintain warranty protection. Your new Better Sleep single-sided design mattress will have a different type of finish on the bottom than the top.

The following care instructions can help preserve warranty rights

  • Do use a Simmons® foundation or a supportive, rigid, non-yielding foundation. An old foundation unit may not provide sufficient support. It may appear that your mattress is sagging when the problem may be due to a non- supportive foundation.
  • Use only frames that provide a rigid center support as well as support for the head, foot, and sides for queen, split queen, Olympic® queen, king and California king size sets (as noted above). For any queen or king frame that does not have a metal center support, you must use at least 5 hardwood (i.e., oak or ash) slats (1" x 4"). By not providing a sufficient supportive frame, damage can occur to the product and your warranty will be invalid.*
  • Do use a quilted protector pad on your mattress at all times to avoid stains (including MoistureBan™ products).
  • Do carton your mattress and carry it on its side when moving.
  • If your Simmons® mattress was manufactured on or after July 1, 2007, it meets the requirements of the Federal Flammability Standard, 16 CFR 633, when your mattress is used alone or with the Simmons® foundation(s) as specified on the 1633 law label. If your mattress was manufactured in California between January 1, 2005 and July 1, 2007, or as otherwise noted on the law label, it meets the requirements of California’s Technical Bulletin 603 when used with a Simmons® TB603- compliant foundation

Do not:

  • Do not remove the white law label or the model name label. These labels serve as a means of identification to establish your warranty rights.
  • Do not bend or fold, stand or jump on product as damage can occur.
  • Do not use cleaning fluids on your mattress; it may damage some of the materials.
  • Do not smoke in bed or use open flames near the bed.

* For all LivingRight™ Adjustable foundations, please see the LivingRight™ owner’s assembly and operating manual for required support.

Protected by one or more of the following U.S. Patents: 4,986,518; 5,016,305; 5,165,125; 5,311,624; 5,499,414; 5,621,935; 5,940,908; 5,987,678; 6,098,224; 6,216,292; 6,243,900; 6,408,469; 6,519,798; 6,557,198; 6,678,905; 6,687,929; 6,760,940; 6,799,344; 6,804,849; 6,901,618; 6,944,899; 6,944,900; 7,047,581; 7,168,117; RE 36,142

Limited Warranty

HOW CAN I GET SERVICE ON MY WARRANTY?

Contact your original Simmons® dealer. If your original Simmons® dealer is no longer in business or you have moved outside the service area, please contact the Simmons Consumer Service Facility. Copy of original bill of sale is needed to determine original date of purchase. Model name label and law label must be attached to identify the bedding and validate this warranty.

WHAT IS COVERED?

If you purchased a Simmons® mattress and use it with a foundation providing proper support, this warranty covers manufacturing defects in your Simmons mattress or foundation. Replacement of one piece does not automatically result in the replacement of the other piece. This limited warranty is provided only to the original purchaser.

HOW LONG IS THE COVERAGE PERIOD?

The warranty coverage runs from the original date of purchase. Repair or replacement of the mattress or foundation does not extend its limited warranty or begin a new limited warranty period. Your warranty period is based on the code indicated on your white law label.

WHAT WILL SIMMONS DO?

If your Simmons® mattress or foundation fails due to a manufacturing defect, the exclusive remedy under this warranty will be repair or replacement of the defective product in the U.S., Puerto Rico or U.S. Virgin Islands.

Simmons reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing piece.

This warranty gives you specific rights, and you may have other rights, which vary from state to state. This warranty is extended only to the original purchaser from Simmons Bedding Company or its authorized dealers.

YOUR RIGHTS UNDER STATE LAW:

WHAT IS EXCLUDED UNDER THIS WARRANTY?

This warranty does not apply to and excludes:

  • Firmness preference of the product
  • Normal body impression(s) of 1 1/2" or less*
  • Bed height/weight
  • Cover (fabric)
  • Bent border/grid wires
  • Burns, stains or soil
  • Mattresses not used with a proper foundation. Examples of proper support include:
  • Simmons® foundation or a supportive, rigid, non-yielding foundation. Queen, Olympic® queen, and king size must have sufficient center support.
  • The appropriate Simmons® adjustable foundation.
  • Merchandise sold "as-is", "distressed" or "floor model/sample"
  • Adjustable foundations (see the owner’s manual for details on warranty coverage)
  • For HealthSmart™ models, damage due to improper washing (including snags and discoloration)
  • For HealthSmart™ models, shrinkage, so long as top can still be zipped on
  • Claims made outside the 50 United States, Puerto Rico or U.S. Virgin Islands
  • Transportation, inspection, or removal costs of product
  • Simmons® product that is stained, soiled, or infested with vermin, even if defective. For health and safety reasons, Simmons may not be able to inspect these products to assess whether covered by the warranty, in which case, Simmons reserves the right to deny warranty coverage.
  • * Please note that due to use of higher density foams and/or the use of space age memory foam technology in some models, the recovery time may take up to 4 hours. However, normal increase in softness or a decrease in the recovery feature due to normal use, temperature, or humidity is excluded under this warranty.

    The duration of any applicable implied warranties, including but not limited to the implied warranties of merchantability and fitness, shall not exceed the term of this limited warranty**. Simmons shall not be liable for incidental or consequential damages that result from the use of your Simmons product***. No expressed or implied warranties are extended to persons who purchase the product from anyone other than Simmons Bedding Company or its authorized dealers, and all warranties to such persons, including the implied warranties of merchantability and fitness, are hereby excluded.

    (i) Simmons foundation or a supportive, rigid non-yielding foundation. Queen, Olympic® Queen, and King size must have sufficient center support.

    (ii) The appropriate Simmons’ adjustable foundation.

    ** Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

    *** Some states do not allow the exclusion or limitation of incidental or consequential, so the above limitations may not apply to you.

    For warranty assistance or other product correspondence, please contact your Authorized Dealer, or: 1900 Beaver Ridge Circle, Norcross, GA 30071 toll-free (877) 399-9397 fax (770) 613-8575 www.Simmons.com

    © 2007 SIMMONS BEDDING COMPANY

    805.12007 – Revised 04/07

    Dear Valued Customer:

    We are sorry to learn you are experiencing a problem with your Simmons product. All Simmons’ products are guaranteed against structural defects if related to manufacturing as indicated on your Limited "Hang Tag" Warranty Card.

    Note to all San Diego County customers:Please direct any warranty issues or concerns directly to Simmons corporate headquarters at 1-877-399-9397. You may also visit them on the web at www.simmons.com, keyword: Warranty Claim.

    If you are not in San Diego County please complete these forms and forward them to Banner Mattress when completed. Please include payment of any fees required.

    Please review your warranty "Hang Tag" and the information we have included, as often the problems or complaints we receive can be satisfied by the use of one or more of the solutions provided below and are not Warranty Concerns according to the Simmons Warranty.

    After reviewing your Warranty along with the information provided here, should you feel your concerns are related to a manufactures defect,forward your completed Claim and Proof of Purchase to Banner Mattress.We cannot process your claim without a copy of your original receipt as Proof-of-Purchase and the required Simmons inspection fee payment of $50.00.

    Once we receive the Claim form, copy of your receipt, and inspection fee payment, Banner will use the data you provide to activate an electronic Warranty Claim for you with the Simmons Company.

    Simmons will have their inspection agent, Sleepteks America, telephone you 10 to 15 days of your claim activation. Sleepteks America will make an appointment with you to come to your home to perform a physical inspection of the Simmons product.

    Please make sure your product is free of dirt, stains or soil of any kind, as any of these conditions may void your Warranty. Professionally clean any stains, dirt or soil of any kind. Also, check the frame to make sure it is providing adequate support to your unit.

    Approximately ten (10) days after your in-home inspection, Simmons’ agent, Sleepteks, will notify you in writing of your inspection results. If your product is determined to be defective, Simmons will authorize a Warranty Replacement. The Warranty Replacement will be delivered by Simmons delivery service, four to eight (4 to 8) weeks from the date of your Letter of Notice of Defect.

    The delivery service will telephone you the week of the delivery to schedule delivery with you. Please be patient, the process works but does take the allotted time mentioned!

    If your product isnot deemeddefective as a result of the inspection you may request a 2nd Warranty Inspection 90 days after the original inspection. You must pay the inspection fee again for the 2nd inspection. If the condition of your product changes after 90 days from the original Simmons Warranty Inspection, please call Banner Mattress at (909) 835-4216 to re-activate your Simmons warranty claim.

    Lisa Scorziell
    President, Banner Mattress

    Mattress Warranties: What You Should Know – 2018

    Unbiased Research Based on Data From 4,300 Mattress Owners

    Avoid The Void

    Mattresses can and often do have their warranties voided due to the use of an improper foundation / frame and the presence of staining, soiling or fluid penetration.

    Improper foundation / frame

    An improper foundation / frame can result in premature wear and sagging of the mattress. Read your warranty’s foundation / frame guidelines and follow them to the letter. Mattress companies do not give leeway on this issue; your foundation / frame either meets their warranty guidelines or it doesn’t.

    Staining, soiling and fluid penetration

    These can fully void a mattress warranty. Even if the staining, soiling or fluid penetration is not near a defective area, such as where sagging is located, the warranty will probably not cover the sagging.

    Therefore, it is wise to use a mattress protector / pad from the first night onward. See mattress pad reviews for the top-rated pads.

    Warranty Length ≠ Mattress Lifespan

    Most mattress warranties are for a length of 5, 10, or 20 years. Our research strongly suggests that in most cases you shouldnotbelieve that your mattress will last the length of its warranty with regular, everyday adult use.

    Sleep Like The Dead collected data from over 4,000 owners regarding how long they kept their mattress or how long they reported that it maintained most of its original comfort and support. This data was then compared to the length of the mattress warranty.

    The results suggest – as the table shows – that the useful life of a mattress is often a fraction of its warranty length, and the fraction becomes smaller as the warranty length increases.

    Warranty LengthAverage Useful Lifespan
    5 years4.7 years
    10 years7.1 years
    20 years8.2 years

    Keep in mind that our findings are true only in general. In other words, individual brands, individual models, and individual mattresses may perform somewhat better or worse. (Refer to the rating page of a particular mattress for information on its expected lifespan.)

    Also, our findings suggest that there is indeed somewhat of a correlation between warranty length and the quality / durability / longevity of a mattress. In other words, good mattresses usually have longer warranties, while not-so-good mattresses usually have shorter ones.

    Sagging

    The main complaint people have with their mattress is sagging – especially in regard to innerspring beds in general and to a lesser extent foam, latex and air mattresses.

    Owner experience data suggests that even moderate sagging can and often does result in less comfort and support. It may also cause back pain, especially for side and stomach sleepers. (See mattresses and pain for more analysis.)

    As a result, mattress shoppers should pay special attention to how sagging issues are covered by the warranty. Most warranties will cover sagging only when the problem becomes severe enough, that is, when it reaches a certain depth.

    For example, innerspring mattress warranties will often provide coverage for sagging beginning at a depth of 1.5 inches. By contrast, some memory foam mattress warranties, including Tempur-Pedic’s, will provide coverage for sagging beginning at a depth of .75 inches. In other words, innerspring bed warranties often require twice the depth of sagging that these memory foam bed warranties require before coverage kicks in.

    It Will Cost You

    Making a warranty claim and replacing a mattress under warranty can be expensive to the mattress owner.

    There can be a fee to have someone come to your home to inspect the condition of your mattress to determine if it is eligible for warranty coverage. If it is eligible, there will be a fee to take the defective mattress away and to ship a new or repaired mattress to you. Given the heavy weight of many mattresses today, this fee may be substantial.

    In addition, depending on the age of the mattress and the warranty terms of proration, you may have to pay a percentage of the replacement or repair costs.

    Long Warranties Often Have A Catch

    Mattress warranties with impressive length, namely 15 years or longer, usually have a catch. For example, most airbeds including Sleep Number have a 25-year warranty. This causes many owners to wrongly believe that if any manufacturer defect pops up in the next 25 years, the problem will be covered at little or no cost to them.

    The whole story is that non-prorated coverage (coverage for which there is no cost to the owner to repair / replace the bed) often ends after just two years. If something goes wrong with the airbed after this time, coverage is prorated which means the owner will often need to pay at least 20% of repair costs.

    Therefore, make sure to read the fine print of a mattress warranty that’s over 10 years.

    Normal Wear Not Covered

    Mattresses are discarded for a variety of reasons, but the main reason not surprisingly is usually related to a loss of comfort and support that occurs through normal wear.

    As is true for virtually all product warranties, normal wear is not covered under mattress warranties; only faulty workmanship / materials as defined by the manufacturer are covered. These defects are problems that can be objectively measured or observed, such as sagging depth. Problems not objectively measurable or clearly observable, such as excessive softening or loss of support, are not commonly covered under warranty.

    Better Business Bureau Rating

    A mattress warranty is only as good as the manufacturer’s willingness to honor it. Often a mattress manufacturer’s BBB rating and or the number of BBB complaints from consumers in regard to warranty-related issues can be a good indicator of how well the company stands behind its warranty.

    Warranty Information

    Products made before March 1, 2015

    Mattress Care

    • Use a new Simmons® foundation or a supportive, rigid, non-yielding foundation. An old foundation unit may not provide sufficient support.
    • Support your Simmons® mattress and foundation only with a frame that provides rigid center support as well as support for the head, foot, and sides for queen, split queen, king and California king size sets (as noted above). For any queen or king frame that does not have a metal center support, you must use at least 5 hardwood (i.e., oak or ash) slats (1” x 4”) and add legs to the 3 center slats. By not providing a sufficient supportive frame, damage can occur to the product and your warranty will be invalid.*
    • Add a solid platform on top of any open slatted mattress support system with openings between the slats that exceed two (2) inches (e.g., a platform bed frame in which a Beautyrest® or BeautySleep® mattress rests directly upon slats with open spaces between the slats). Use of such an open slatted mattress support system with spaces between the slats which exceed two (2) inches (5 centimeters), without the addition of a solid platform will damage your mattress and your warranty will be invalid.
    • Use a quilted protector pad on your mattress at all times to avoid stains (including MoistureBan™ products).
    • Carton your mattress and carry it on its side when moving.
    • If your mattress has a removable cover, use only a professional dry cleaning service to clean the cover.
    • If your Simmons® mattress was manufactured on or after July 1, 2007, it meets the requirements of the Federal Flammability Standard, 16 CFR 1633, when your mattress is used alone or with the Simmons® foundation(s) as specified on the 1633 law label (see example of 1633 law label on next panel).

    DONT’s:

    • Do not use an open slatted mattress support system (e.g., a platform bed frame in which your mattress rests directly upon slats with open spaces between the slats) where the openings between the slats are greater than two (2) inches (5 centimeters) as this will damage a Beautyrest® or BeautySleep® mattress. To prevent damage to your mattress if the openings between the slats exceed two (2) inches (5 centimeters), the support system may be modified by applying a solid platform on top of the slat system.
    • Do not remove the white law label or the model name label. These labels serve as a means of identification to establish your warranty rights.
    • Do not bend or fold, stand or jump on product as damage can occur.
    • Do not use cleaning fluids on your mattress; it may damage some of the materials.
    • Do not use any type of fabric protection spray or chemical application on this product.
    • If your mattress has a removable cover, do not machine wash the removable cover.
    • If your mattress has a removable cover, do not remove or wash the inner mattress cover or bottom fabric of removable outer cover.
    • If your mattress has a removable cover, do not wash the foam mattress core.
    • If you purchased a Simmons® product, including ComforPedic,® that contains one (1) inch or more of AirCool® or NxG® Memory Foam, do not use a heating pad or electric blanket.
    • Do not smoke in bed or use open flames near the bed.

    Limited Warranty

    The duration of any applicable implied warranties, including but not limited to the implied warranties of merchantability and fitness, shall not exceed the term of this limited warranty.** Simmons shall not be liable for incidental or consequential damages that result from the use of your Simmons® product.*** No expressed or implied warranties are extended to persons who purchase the product from anyone other than Simmons Bedding Company or its authorized dealers, and all warranties to such persons, including the implied warranties of merchantability and fitness, are hereby excluded.

    ** Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

    *** Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

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    What is a Mattress Warranty and What Does it Cover?

    Learn about the importance of your mattress warranty—what it is, what it covers, and how you could void it.

    One common question I get is what a mattress warranty covers. Some customers remark that mattress warranties are never honored, and there is no point. Others don’t even realize that mattresses come with warranties. I hope to clear up a lot of this confusion in this post.

    What does a warranty cover?

    A mattress warranty covers physical defects in a mattress. The most common problem is sagging. If a mattress sags beyond a certain threshold when nobody is on it, that is a warranty issue. This threshold is 1.5 inches for most manufacturers, though it’s 3/4th of an inch for others, like Tempurpedic. This sag is usually measured by putting a string or other straight line across the surface of the mattress, and then measuring from the string to the bottom of the sag with a ruler.

    Mattress warranties also usually cover coils breaking or popping out of the side, the foams up top bunching up, the seams coming out of the mattress, the boxspring breaking, or any other physical defect. If you suspect you have a warranty issue, contact the retail merchant first, and if you don’t get anywhere with them, contact the manufacturer.

    What does a warranty NOT cover?

    Mattress warranties do NOT cover against comfort issues. If your mattress feels a bit lumpy, or it doesn’t support you properly, or it causes pressure to your body, you are out of luck. This is one reason some people claim that warranties aren’t honored. Warranties only cover structural problems, not a product that doesn’t maintain its comfort over time.

    Things that can void a warranty

    There are several things that can void an otherwise legitimate warranty claim. Here are some of the most common.

    1. Removing the law tag. The law tag is the tag on the back of the mattress that says “do not remove under penalty of law.” The “law” part only refers to the mattress retailer and manufacturer. The end-user is free to remove it whenever he or she wants, butthis voids the warranty.It would be the equivalent of filing off the VIN from a car and expecting the warranty to be honored. There is no proof it’s the same mattress that you ordered.
    2. Stains. If a mattress is stained, the warranty is void. This even goes for problems in which the stain obviously didn’t cause the sag. Liquids can wear down the foams and cause them to deteriorate faster than they otherwise would. Additionally, stained mattresses are unsanitary, and no company wants to return those to the warehouse for a warranty claim. You can prevent stains to your mattress by using a waterproof mattress protector. These do NOT have to feel like plastic, and they are also NOT just for the incontinent. Even just perspiration, a little bit every night over the course of 10 years, can cause a stain and wear down the foams. Not to mention, there are other activities done in bed which can produce a wet spot… Protect-A-Bed makes a very popular mattress protector, but there are others as well.
    3. Improper support. You need proper support under your mattress. This can take several forms. The most common is the matching boxspring on top of a metal frame with a center support bar. Using an old boxspring will almost always void the warranty. If you don’t want a new boxspring, consider getting a platform bed with either a solid surface or slats which are very close together. If you use a frame, be sure that it has a center support bar with at least one leg going from the bar to the ground. It should look something like this.

    Conclusion

    I hope I have cleared up some of the confusion about mattress warranties. They only cover structural defects with the mattress (not comfort). They can be voided if you don’t take care of the mattress. Be sure to keep it properly supported by a frame or platform bed and protected with a mattress cover.

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