Sealy Mattress in a Box
Buy online now and get a fresh Sealy mattress shipped directly to your door!
Shipping & Delivery
When it arrives at your door, your mattress is compressed in a plastic sleeve and rolled into a box that is designed to be capable of handling by one person. We include unpacking instructions in the box (hint: they’re very simple).
Typically, your Sealy will arrive in 5 to 7 days.
Standard shipping is free.
Yes, although the options and costs vary depending on where you live. Call us and we can quote availability and costs for delivery options besides our free standard shipping.
For most orders, the carrier will leave the box at your front door. If you have special delivery needs, call our Customer Care staff.
Call us. In some cases, we can change your delivery address, depending on where the shipment is in the process. There may be a fee to make the change. It’s important to know that the carrier cannot change the shipping address unless our Customer Care staff requests it.
No, we do not ship outside the U.S.
Currently, all of our mattresses ship from our warehouse in Mississippi.
Choosing & Ordering
Our mattress is a medium feel with soft, responsive, and cushiony top layer for all points of your body. We offer a 100-night guarantee to make sure you love your mattress.
Yes. Some retail stores do carry the Sealy Conform Essentials mattress in a box line.
Your Sealy uses standard U.S. mattress sizing, and the weights vary by size.
Mattress Size(Sealy Conform Essentials 8”, 10” and 12”)
Twin: 38" width x 74.5" length x 8", 10” or 12” height depending on your selection
Twin XL: 38" width x 79.5" length x 8", 10” or 12” height depending on your selection
Full: 52.5" width x 74.5" length x 8", 10” or 12” height depending on your selection
Queen: 59.5" width x 79.5" length x 8", 10” or 12” height depending on your selection
King: 75.5" width x 79.5" length x 8", 10” or 12” height depending on your selection
Cal King: 71.5" width x 83.5" length x 8", 10” or 12” height depending on your selection
Box Size(for all mattress sizes)
16.5" x 16.5" x 44.5"
Mattress Weight 8”(Mattress only. The packaging weights approx 13-16 lbs.)
Cal King: 55 lbs
Mattress Weight 10”(Mattress only. The packaging weights approx 12-19 lbs.)
Cal King: 70 lbs
Mattress Weight 12”(Mattress only. The packaging weights approx 15-21 lbs.)
Cal King: 83 lbs
Set-up is simple: open the package, pull out the mattress, place it on the bed/foundation and unwrap it. Be sure to consult the instructions included in the box!
Once unboxed, your Sealy mattress should be mostly decompressed within ten minutes and ready to use within an hour.
We charge your credit card at the time the mattress ships.
How we Build your Mattress
Sealy Express Mattress:
This super-stretchable knit cover with rayon fibers helps provide cool comfort.
COPPER FUSION FOAM
Cooling, copper-fused memory foam works as a natural conductor, moving heat away from your body.
SEALYCOOL™ HD GEL MEMORY FOAM
High-density gel memory foam is ideal for all sleeping positions and delivers long-lasting support.
Exclusive to our 12" model! Sleep in total bliss thanks to this high quality cushioning foam. Available in a range of comfort preferences.
A firmer foam that creates a solid foundation for better sleep.
We’re happy to report that your Sealy is both designed and assembled in the U.S.
Sealy does not include chemical fire retardants, but uses an industry-standard “fire sock.” We put each mattress through grueling flame-resistance testing, and it passed. Rest assured…
When your Sealy arrives, there may be a slight scent. Think of this like the scent in your new car or new furniture. It’s the result of the cells in the foam opening. The most important thing to know is that the scent will disappear within a day or two.
You can spot clean your cover. The cover is not meant to be taken off or washed. If you are trying to remove a stain, dampen a cloth (do not saturate) with a mixture of water and delicate-friendly detergent. Gently scrub the spot and let air dry.
If you’re not happy with the feel of your new mattress, you have the option to return it. But we recommend sleeping on it for 30 nights—it can sometimes take a while to get used to a new mattress, especially if your old mattress was worn. But of course you can return it at any time during the first 100 nights.
You can use any sheet set designed to fit your selected mattress height. For the bottom sheet, a fitted sheet with strong elastic fitted works best.
Mattress Warranties: What You Should Know вЂ“ 2018
Unbiased Research Based on Data From 4,300 Mattress Owners
Avoid The Void
Mattresses can and often do have their warranties voided due to the use of an improper foundation / frame and the presence of staining, soiling or fluid penetration.
Improper foundation / frame
An improper foundation / frame can result in premature wear and sagging of the mattress. Read your warranty’s foundation / frame guidelines and follow them to the letter. Mattress companies do not give leeway on this issue; your foundation / frame either meets their warranty guidelines or it doesn’t.
Staining, soiling and fluid penetration
These can fully void a mattress warranty. Even if the staining, soiling or fluid penetration is not near a defective area, such as where sagging is located, the warranty will probably not cover the sagging.
Therefore, it is wise to use a mattress protector / pad from the first night onward. See mattress pad reviews for the top-rated pads.
Warranty Length ≠ Mattress Lifespan
Most mattress warranties are for a length of 5, 10, or 20 years. Our research strongly suggests that in most cases you shouldnotbelieve that your mattress will last the length of its warranty with regular, everyday adult use.
Sleep Like The Dead collected data from over 4,000 owners regarding how long they kept their mattress or how long they reported that it maintained most of its original comfort and support. This data was then compared to the length of the mattress warranty.
The results suggest вЂ“ as the table shows вЂ“ that the useful life of a mattress is often a fraction of its warranty length, and the fraction becomes smaller as the warranty length increases.
|Warranty Length||Average Useful Lifespan|
|5 years||4.7 years|
|10 years||7.1 years|
|20 years||8.2 years|
Keep in mind that our findings are true only in general. In other words, individual brands, individual models, and individual mattresses may perform somewhat better or worse. (Refer to the rating page of a particular mattress for information on its expected lifespan.)
Also, our findings suggest that there is indeed somewhat of a correlation between warranty length and the quality / durability / longevity of a mattress. In other words, good mattresses usually have longer warranties, while not-so-good mattresses usually have shorter ones.
The main complaint people have with their mattress is sagging вЂ“ especially in regard to innerspring beds in general and to a lesser extent foam, latex and air mattresses.
Owner experience data suggests that even moderate sagging can and often does result in less comfort and support. It may also cause back pain, especially for side and stomach sleepers. (See mattresses and pain for more analysis.)
As a result, mattress shoppers should pay special attention to how sagging issues are covered by the warranty. Most warranties will cover sagging only when the problem becomes severe enough, that is, when it reaches a certain depth.
For example, innerspring mattress warranties will often provide coverage for sagging beginning at a depth of 1.5 inches. By contrast, some memory foam mattress warranties, including Tempur-Pedic’s, will provide coverage for sagging beginning at a depth of .75 inches. In other words, innerspring bed warranties often require twice the depth of sagging that these memory foam bed warranties require before coverage kicks in.
It Will Cost You
Making a warranty claim and replacing a mattress under warranty can be expensive to the mattress owner.
There can be a fee to have someone come to your home to inspect the condition of your mattress to determine if it is eligible for warranty coverage. If it is eligible, there will be a fee to take the defective mattress away and to ship a new or repaired mattress to you. Given the heavy weight of many mattresses today, this fee may be substantial.
In addition, depending on the age of the mattress and the warranty terms of proration, you may have to pay a percentage of the replacement or repair costs.
Long Warranties Often Have A Catch
Mattress warranties with impressive length, namely 15 years or longer, usually have a catch. For example, most airbeds including Sleep Number have a 25-year warranty. This causes many owners to wrongly believe that if any manufacturer defect pops up in the next 25 years, the problem will be covered at little or no cost to them.
The whole story is that non-prorated coverage (coverage for which there is no cost to the owner to repair / replace the bed) often ends after just two years. If something goes wrong with the airbed after this time, coverage is prorated which means the owner will often need to pay at least 20% of repair costs.
Therefore, make sure to read the fine print of a mattress warranty that’s over 10 years.
Normal Wear Not Covered
Mattresses are discarded for a variety of reasons, but the main reason not surprisingly is usually related to a loss of comfort and support that occurs through normal wear.
As is true for virtually all product warranties, normal wear is not covered under mattress warranties; only faulty workmanship / materials as defined by the manufacturer are covered. These defects are problems that can be objectively measured or observed, such as sagging depth. Problems not objectively measurable or clearly observable, such as excessive softening or loss of support, are not commonly covered under warranty.
Better Business Bureau Rating
A mattress warranty is only as good as the manufacturer’s willingness to honor it. Often a mattress manufacturer’s BBB rating and or the number of BBB complaints from consumers in regard to warranty-related issues can be a good indicator of how well the company stands behind its warranty.
Understanding Mattress Warranties
When purchasing a new mattress, the conditions of the warranty should be one of your primary considerations. How long is the warranty valid? What are the prorated and non-prorated terms? How does the warranty address issues like sagging? These are some of the questions that all potential mattress buyers should ask before finalizing the sale. This guide will cover key terminology, processes and risk factors associated with mattress warranties. But first, let’s discuss some basic information about what warranties are and what they are designed to do.
Why Are Warranties Important?
The Federal Trade Commission (FTC) defines a warranty as a promise made by a seller or manufacturer to ‘stand behind’ a given product. A warranty guarantees that any product sold with structural flaws, faulty parts or other defects will be replaced or repaired at no added expense to the buyer. For this reason, most major purchases ? such as automobiles, homes, household appliances and electronic devices ? come with some sort of warranty. Per federal law, all product warranties must be available to consumers before a purchase is made.
For mattresses, two types of warranties typically apply.
- The manufacturer or seller of the mattress will provide awritten warranty, which promises to repair or replace a defective product as long as certain conditions are met. Written warranties provide coverage for a given length of time; most written warranties for mattresses are valid for five, 10, 15 or 20 years, depending on the brand and the seller. Written warranties are not required by law.
- Implied warranties, on the other hand, are protected by law in all 50 states. Implied warranties include two fundamental components. Awarranty of merchantabilityensures the product will perform all essential functions and meet consumer expectations. Additionally, awarranty of fitnessguarantees that the product can be used for any and all specific purposes agreed upon by the buyer and seller.
For example, ‘warranty of merchantability’ is a promise that a mattress sold to a customer will provide a suitable place for sleeping. If the customer chooses to buy a self-heating mattress, then ‘warrant of fitness’ guarantees the mattress will be self-heating.
It’s important to note that even products not covered by a written warranty are still protected under implied warranties unless the product is sold ‘as is’ to the consumer. ‘As is’ sales are prohibited by law in several states and the District of Columbia.
What Is Covered in a Mattress Warranty?
Next, let’s look at problems that are protected – and not protected – under most mattress warranties. First we’ll look at recognized defects. Although specific warranty conditions vary between brands and sellers, most mattress warranties cover the same general defects.
Sagging, or sinking, is the most common mattress defect covered under warranty. Today’s mattresses are designed to retain a firm, comfortable shape for long periods of time. While some sagging will naturally occur after years of use, premature or excessive sagging is often the result of a product defect ? faulty inner springs, in most cases.
Mattress warranties will include a specific sagging depth; if the mattress sags below this threshold, then the manufacturer must replace the product free-of-charge. The sagging depth for most mattress warranties is one inch (1″), although sagging depth may fall anywhere between half an inch (1/2″) and two inches (2″). To accurately measure the sagging depth, first stretch a length of string over the entire width of a fully stripped mattress; when the line is taut, use a ruler or tape to measure the distance between the string and the deepest indentation.
Other physical defects covered under most mattress warranties include:
- Coils that break, bend or burst out of the side.
- Seams that come undone.
- Irregular bunching in certain areas (usually associated with foam mattresses)
What Is Not Covered in a Mattress Warranty?
Warranties are designed to protect consumers against product defects, but not normal wear and tear that occurs after prolonged use. For mattresses, normal wear and tear may include:
- Sagging that does not reach the minimum depth threshold as covered in the warranty.
- Lumpiness or uneven surfaces caused by long-term use.
- Discoloration as a result of machine or hand washing.
Furthermore, warranties do not cover structural damage caused by the owner. Examples include scuffs or tears that occur when moving, pet-related scratches or bites, and permanent indentations caused by someone jumping or falling on the mattress. Foundational support is another common consideration. Most mattress warranties will specify which types of bases or foundations are permitted, including materials, number of legs, and slat gap measurements.
Another important consideration: mattress warranties do not guarantee that the buyer will ‘like’ the mattress after using it, or that he or she will be satisfied with the product for as long as the warranty is valid. Unless caused by a measurable product defect, problems like ‘reduced comfort’ or ‘lack of softness’ are considered normal wear and tear, and will not be covered under standard mattress warranties. These types of issues are normally handled during the sleep trial.
Finally, warranties will not cover the cost of replacing non-defective pieces or parts. If, for example, a mattress comes with a single defect, then the manufacturer or seller is only responsible for replacing that particular component.
Things that Void a Warranty
The most common factors that lead to a mattress warranty being voided by the seller or manufacturer include the following:
- Removal of the Law Tag:All mattresses will be sold with a small tag attached, usually somewhere on the back surface. This tag, referred to as thelaw tag, will read ‘Do not remove this tag under penalty of law’. The ‘penalty of law’ in this case only applies to the seller or manufacturer, and the buyer is allowed to remove the tag at will without facing any legal repercussions. However, the law tag is considered a proof of purchase, and removing it will automatically void the warranty.
- Improper Support:Warranties assume the buyer will utilize a box spring and/or bed frame that provides adequate support for the mattress. A warranty may be voided if the box spring is old, misshapen or damaged, or if the bed frame is not equipped with a stable metal bar that supports the mattress in the center. A standard mattress warranty will include specific support guidelines that the buyer must follow.
- Stains:Many liquids can corrode mattress foam, causing the product to break down and lose its structural integrity. Mattresses with irremovable stains are also considered unsanitary, and thus legally unfit for storage in company warehouses. For these two reasons, even small stains from water, coffee and other innocuous fluids can void the entire warranty. In order to keep their mattress stain-free, buyers are encouraged to use a mattress protector starting with the first night of use.
- Failure to Unpackage the Mattress Quickly:Although compressing mattresses for shipping will not damage the bed, owners should remove their mattress from its boxes as quickly as possible. Some brands stipulate that the mattress must be removed from its boxes within a certain period of time, typically two to four weeks after the delivery date.
- Failure to Follow Rotation Schedule:In some cases, mattress warranties will require the buyer to periodically flip over the mattress. This process rejuvenates the upholstery fabric and internal foam layers, and can prevent premature sagging.
- The Mattress Has Been Sold or Given to Someone Else:Warranties normally do not extend to anyone who buys or receives a mattress from the original purchaser. Therefore, most mattress warranties will be voided if the mattress changes hands.
Warranty Length and Mattress Lifespan
Next, let’s take a closer look at warranty length and mattress lifespan expectations. For the purposes of this guide, the ‘lifespan’ of a mattress is the length of time it is considered useful and comfortable for sleeping.
Many buyers assume that a warranty will cover a mattress for its entire lifespan. However, this is rarely the case because the lifespan of a mattress usually falls short of the warranty length. Findings from this survey are featured in the table to the right.
The Better Sleep Council notes that most good-quality mattresses should be replaced after seven years, regardless of the warranty length. For this reason, prospective buyers should carefully consider purchasing a mattress with a warranty that extends beyond 10 years – especially if the bed has a high price-point due in part to its lengthy warranty coverage.
Prorated vs. Non-prorated Warranties
Warranty coverage is not always cut-and-dry when it comes to costs for the owner. Most warranties includenon-proratedandprorated coverage.
Non-prorated coveragemeans that the owner will not pay out-of-pocket to repair or replace a mattress that has been deemed defective. However, the owner will often be responsible for transportation and inspection costs. Most mattress warranties of 10 years or less will feature exclusively non-prorated coverage; for warranties longer than 10 years, the non-prorated coverage will usually be in effect for some ? but not all ? of the warranty length.
Prorated coveragemeans that the owner is responsible for covering a certain percentage of repair and replacement costs. Prorated coverage will kick in as soon as non-prorated coverage is invalid, and will continue until the warranty expires. In most cases, the percentage paid by the owner for prorated coverage will gradually increase every year until the warranty expires.
Let’s say a mattress has a 20-year warranty with 10 years of non-prorated coverage. When prorated coverage begins at the beginning of the 11th year, the owner will typically be required to pay 50% of the replacement and repair costs; this number will then rise by increments of 5% for each successive year until the warranty ends.
Mattress buyers should carefully study the non-prorated and prorated terms of their mattress warranty. The two most important considerations are:
- The length of non-prorated coverage compared to the overall warranty length
- The percentage owed by the owner for repairs and replacement expenses during the prorated coverage period
How to File a Warranty Claim
If a mattress is defective or not performing up to par with the conditions of its written and implied warranties, then the owner is most likely eligible to file awarranty claim. Consumers should be aware of certain costs they stand to incur during the claim-filing process.
- Mattress companies will usually send an inspector to the owner’s home, where they will take measurements of the mattress and evaluate its overall condition to ensure the claim is valid. If the inspector determines that the mattress is defective, then this service may be covered by the manufacturer or seller. However, many owners will be required to pay for the inspection out-of-pocket. Home inspection services typically cost between $40 and $60. In some cases, the mattress owner will have the option of performing a ‘self-inspection’ using a kit that is mailed to them. This option costs roughly $25 to $30, and kits generally arrive within five to seven business days.
- If a claim is filed during the warranty’s prorated coverage period, then the owner will be responsible for a percentage of the repair or replacement costs. This percentage will depend on the prorated coverage schedule listed in the warranty (see previous section).
- Individuals who purchased their defective mattress are typically required to pay shipping fees for for their replacement mattress. New mattress shipping costs usually start at $80 to $100, but some sellers and manufacturers will discount the shipping fee if they are replacing a defective mattress.
Now that you’re familiar with standard mattress warranties, let’s compare the length, non-prorated/prorated terms, sagging depth and other warranty terms for some of the nation’s leading mattress brands. To read the warranties in full, please click the links found in the left-hand column.
|Brand||Models||Warranty Length||Type of Coverage||Sagging Depth||Additional Notes|
|Avocado||Avocado Green||25 years||First 10 years are nonprorated|
Years 11-20 are prorated at 5% multiplied by each year of ownership
Years 21-25 are prorated at a flat rate of 95%
|1″||Warranty will be voided if mattress is not removed from its packaging within two weeks of delivery|
|10 years for the Bear Mattress|
20 years for the Bear Hybrid
|Bear Mattress warranty is nonprorated|
Bear Hybrid warranty is nonprorated for the first 10 years; years 11-20 are prorated at 5% multiplied by each year of ownership
|1″ (Bear Mattress)|
1 1/2″ (Bear Hybrid)
|The mattress cover for both models is covered under a separate 1-year warranty|
|Brooklyn Bedding||Brooklyn Aurora,|
Brooklyn Bloom Hybrid,
Brooklyn Bowery Hybrid,
|10 years (all models)||The warranty is completely nonprorated||1″ (all models)||Mattresses must be used on foundations or bases with slats that are no more than 4″ apart|
|10 years (all models)||The warranty is completely nonprorated||1″ (all models)||Mattresses must be used on foundations or bases with slats that are no more than 4″ apart|
|Helix Sleep||Helix Dawn,|
Helix Dual Balanced,
Helix Dual Extra,
Helix LUXE models
|10 years (non-LUXE)|
15 years (LUXE)
|Both the 10- and 15-year warranties are completely nonprorated||1″||If a defect develops and owners must ship their mattress for repair or replacement, Helix will reimburse owners up to $100|
|Layla||Layla Mattress||Lifetime||The warranty is completely nonprorated||1″||Layla owners may pay up to $50 for mattress repairs or replacements|
Pinching the foam while flipping the bed may cause tearing, which is not covered as a defect
|Nectar||Nectar Memory Foam Mattress||Lifetime||The warranty is completely nonprorated||1 1/2″||Beginning in Year 10, owners must pay $100 ($50 each way) to have a defective mattress repaired or replaced; this money is refunded to the owner if a defect is confirmed|
|Lifetime||The warranty is completely nonprorated||1 1/2″||After 10 years have elapsed, owners may choose the Quick Sleep option if a defect develops; this allows them to order a replacement mattress at half the original price and keep the original mattress|
|Saatva||Saatva Mattress||15 years||The warranty is completely nonprorated.|
In Years 3-15, Saatva will repair and re-cover a defective mattress for a transportation charge of $198 ($99 each way)
|Saatva’s Fairness Replacement option allows customers to purchase a new mattress at 25% of the original price between years 3-5; 50% of the original price between years 6-10; and 75% of the original price until the warranty expires|
Owners do not pay shipping charges with this option
|Tuft & Needle||T&N Mattress,|
|10 years (both models)||The warranty is completely nonprorated||3/4″||Mattresses must remain in the U.S. to qualify for warranty coverage|
|Lifetime (both models)||The warranty is completely nonprorated||1 1/2″||WinkBeds offers the ‘Any Reason’ lifetime guarantee, which allows owners to replace their mattress for a new model at 50% of the original price|
A mattress warranty ensures that the manufacturer or seller will cover costs related to defects and other specific problems. You can further protect yourself from by exercising the following precautions:
- Make sure the law tag is intact once the mattress has been installed.
- Use a mattress protector from day one. This will shield the mattress from stain-causing liquids and substances.
- Make sure the box spring and bed frame are in good condition.
- Flip the mattress according to the warranty’s rotation requirements.
- If the mattress is defective, research inspection, removal and replacement costs to make sure filing a claim is within your budget.
- Compare mattress warranties before making a final purchase, and research different manufacturers and sellers using the Tuck Mattress Database and other consumer advocacy sites like the Better Business Bureau and Consumer Reports.
Length of warranty on the Posturepedic Weatherly Firm?
Our mattress is a Sealy Posturepedic Weatherly Firm. It is 4 years old. How long is the warranty on this mattress?
According to our records, this mattress has a 10-year full replacement warranty. There is no harm in calling Sealy or the retailer where you bought it to confirm this though.
Related questions for:
- What current Sealy product is comparable to the Posturepedic Crown Jewel?
- Why was the Posturepedic Pearl Plush discontinued?
- Equivalent to discontinued Sealy model?
- Are Sealy Posturepedic gel foam mattresses cold in the winter?
- Can I use the Posturepedic Midnight Breeze Pillow Top on a platform bed?
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Answers and Comments
Asked: May 28 ’14
Last updated: May 30 ’14
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Warranty for Two-Sided Mattress Purchases Between 2008 – 2013
Congratulations, you’ve purchased one of the finest sleep systems available. Sealy guarantees the replacement or repair of your mattress or foundation ("box spring", "rigid foundation", or "bunkie board") if, in normal use, either piece fails to meet our high standards for quality and workmanship. Be aware that body indentations are a normal occurrence in new mattresses, and indicate the upholstery layers are conforming to your body’s contours. Please read the Limited Warranty guidelines and limitations, and then register your sleep set online at www.sealy.com. You may access additional information on proper sleep set care through our website. NOTE: Law tag MUST be retained for warranty coverage. Please keep your sales receipt and Limited Warranty Certificate in a safe place.
This product does meet Federal Fire Retardancy Standards. However, the sleep set’s flame resistance may be seriously impaired, if any of the following occurs: a non-matching mattress and foundation are used together (per law tag), the outer cover of the mattress or foundation is damaged, torn or punctured, mattress handles are torn from the side of the mattress from abuse, general misuse or abuse of the set, treatment with an unapproved stain repellent or similar post purchase application. Your sleep set is open-flame resistant, not fireproof, so it is important to keep open flames or any incendiary or high heat generating devices (such as halogen lamps, candles, space heaters, frayed electrical cords, etc.) away from your sleep set and out of the reach of children. DO NOT SMOKE IN BED. A mattress can ignite and/or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke and hazardous gases.
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. SEALY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, OR FOR BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. Sealy does not warrant that this product is suitable for any person’s medical condition. Sealy makes no warranty beyond what is contained in the writing.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Sealy does not authorize any person to create for it any other obligation or liability in connection with this warranty.
Coverage begins on date of purchase and follows the "Warranty Schedule" found on this card. If Sealy repairs or replaces your sleep set, the Limited Warranty continues from the original date of purchase.
Carry your mattress flat on its side, this makes it easier to handle and prevents damage.
Keep your mattress sanitary by using a mattress pad, especially if children use the bed.
Things to Avoid: Do NOT bend, stand on, jump on, use dry cleaning chemicals on, or allow any liquids on your mattress.
Avoid placing a board between your mattress and foundation. Do NOT destroy the law tag label as it MUST be retained for warranty coverage.
The length and terms of this warranty may be determined from information contained on the law tag attached to the mattress. With reference to the figure below, on your mattress’s law tag, find the "Warranty" field. The Warranty field contains a Warranty Code and a 12 digit Serial Number.
Warranty Code: 10/10
The number left of the slash mark is the period (in years) which warrantable repairs or mattress replacement is provided without a deductible (exclusive of any applicable transportation and inspection costs). The number to the right of the slash mark is the total warranty period in years. If the number to the left of the slash is less than the number to the right of the slash, this means your mattress warranty has a deductible for any warrantable repairs or replacement. For example, if the Warranty Code is 10/10, your mattress has a 10 year limited warranty with any warrantable repairs or replacement during the 10 year period being provide without a deductible but you are responsible for any applicable transportation and inspection costs.
If the Warranty Code is 5/10, your mattress comes with a 10 year limited warranty and any warrantable repairs or replacement during the first 5 years of the warranty period are provided without a deductible. However, you are responsible for any applicable transportation and inspection costs.
Warranty Code: 5/10
To calculate the applicable deductible for any warrantable repair or replacement (exclusive of applicable transportation and inspection costs) use this simple formula: (Current Manufacturer’s Suggested Retail Price for the Mattress) X (Number of Years From the Purchase Date of Your Mattress) Divided by the number to the right of the slash mark. For example, if the Current Manufacturer’s Suggested Retail Price for your mattress is $500 and the Warranty Code on the law tag of your mattress is 5/10, for any warrantable repairs or replacement in year 8 of ownership, the deductible will be (500 x 8)/10, or $400. If your mattress is discontinued, Sealy has sole discretion to determine the retail price of a comparable mattress model that will be used to determine the deductible per the formula above. Your purchase date is established from the date of your sales receipt.
The Limited Warranty EXCLUDES: claims made outside the 50 United States or Puerto Rico, mattress fabric, comfort preference, bed height, spills, burns, bent or broken border/grid wires, mattress or foundation damage due to abuse or abnormal use, damage due to use with inappropriate foundation, used bedding, bedding sold "As Is", floor models, damage due to bed frames that DO NOT provide Continuous Support, and cost associated with transportation, inspection or removal of products. Also, normal body indentations or sagging (not associated with sag in foundation) of less than 1½" for Latex or Innerspring mattresses, or less than 3/4" for Memory Foam mattresses, IS NOT COVERED. If it is determined that an indentation is caused by misuse, abuse or factors other than a product defect, this warranty will not cover that condition.
Any product found to be in an Unreasonably Unsanitary Condition, meaning the product is so pervasively soiled that 1) an inspector is unable to conduct an appropriate inspection of the condition of the product without being exposed to potentially dangerous bodily fluids, blood borne pathogens, or other substances that could cause significant injury or 2) otherwise suggest that the product has been subjected to misuse well beyond ordinary wear and tear, IS NOT COVERED under this warranty.
First, contact the retail store where you purchased your sleep set. If you cannot reach this store, or if you have moved, write directly to the Consumer Services Department, One Office Parkway, Trinity, NC 27370 or contact our Consumer Service line at 800-697-3259.
For the Limited Warranty to be valid, you must: 1) Be the original consumer purchaser, and have purchased the sleep set from an authorized dealer in the 50 United States or Puerto Rico, 2) Provide a copy of the original store receipt, or other proof of date, retailer and purchase price, and, 3) Provide the law label from the defective product.
If you have a claim before the end of the Limited Warranty period due to a defect covered under this warranty, Sealy will repair or replace, at our sole discretion, the defective product in a reasonable period of time within the 50 United States or Puerto Rico with charges as shown on the Warranty Schedule and exclusive of transportation and inspection costs. Sealy reserves the right to replace the failed product with a product of equal or higher value, and does not guarantee an exact match to your current sleep set.