How Long Is Delivery On Emma Mattress

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Is The Emma Mattress Still A Best Buy In 2020?

It wasn’t long ago that I was researching mattresses in the UK market when I came across a brand name that popped out at me for some reason. There are plenty of new upstarts appearing and then disappearing all too often, but the reason why this one caught my attention was because I had seen it some time ago and dismissed it for another one of those soon-to-disappear mattress brands. I was obviously wrong because here I was again, this time much more intrigued, flicking through every page of their website and analyzing every layer of their mattress.

As the title of this review would suggest, it was Emma Mattress that caught my eye. A few weeks later, I managed to get my hands on one. I couldn’t let the opportunity pass up on reviewing for myself aWhich? Best Buy (Mattresses June 2017). Read on for all the details or click the button below to check out the latest price.

Table of Contents

Emma Mattress Review

Established since 2015, Emma is a UK based company who work with leading manufacturers to produce the Emma Mattress, and Pillow too. The mattress is assembled in Derby, and so far appears to have one mattress under its belt and no brick and mortar showrooms. This is the new norm in the current mattress industry, and some of the best in the world have done extremely well using the same modus operandi .

What’s Inside An Emma Mattress?

Before we get into the review, let’s take a look inside the Emma and discuss some of the layers and materials which make up the core of this hybrid mattress.

Every Emma no matter the mattress size you choose will be 10″ thick (25 cm). Essentially it is made up with a mixture of 4 different layers. It has3 layers of foamand1 layer of pocket springs. Here’s how they are arranged, starting from the bottom up:

  • The base layer iscold foam. This is a durable base that provides the counter-pressure whatever your sleeping position. Notice how there are holes across the base. This allows for effective body heat dissipation which ensures a cool night’s sleep. Also, note how each hole has a slit across the width of the mattress. This allows for pressure-relieving support of your lower back and other body parts by helping the high-density foam to contour easily.
  • On top is a layer of traditionalvisco elastic memory foam. This material is good for body contouring and pressure point relief, proving useful for those with bad back issues or other types of joint pain.
  • Then comes the layer of up to 2000pocket springs. If you’re wondering why you cannot see any springs it’s because they are within the border of foam. This is the reason that you cannot see the pocket springs from the side, but can when removing the top layer. This type of spring system is much better than the old Bonnell springs found in cheaper mattresses because they offer better motion isolation, thus making it ideal when sharing the bed.
  • Finally at the top and nearest the sleeper is a specialAirgocell foamlayer. This is an open-pored and breathable type of foam that is supposed to help keep you cool at night and also be an effective motion isolator – Both subjects upon which I will cover in detail below.
  • The grey removable and washable zippered cover is made of 98% Polyester and 2% Elastane and has anti-slip elements at the bottom for added traction when placing on the floor or Divans.

Delivery and Packaging

After a hectic week, I woke up one Friday to an email from UPS regarding my delivery. I was home all day so was patiently waiting for my package to arrive.

Overall, the delivery experience was extremely swift. Within a week the boxed mattress was being pulled off the van and into my hallway by two no-nonsense looking delivery guys. The roll-up and vacuum packed mattress may be boxed and easy to transport compared to a traditional non-rolled type, but boy was this thing heavy (30 kg according to Emma’s mattress spec sheet). UPS didn’t take the package up to my bedroom (I didn’t ask them to, perhaps they would have if asked), but I like to do all my unboxing and some picture taking in the dining room. Luckily my sister-in-law was staying over so we later managed to haul up the rolled mattress (out of the box now) to the bedroom and lay out across my wooden slats. Bear in mind, this is almost certainly a two-person job.

As you can see, somewhat battered and bruised, the box wasn’t exactly perfect. Luckily the strong plastic vacuum wrapping is extremely good at protecting the mattress from a damaged box, any water seepage or other calamities that may occur during transportation.

Setting It Up

It’s pretty much the same process with the Emma as it is with other bed in a box solutions. In their own words, simply remove Emma from the box, roll out the mattress onto a flat surface (in my case a King size Ottoman bed), and use the enclosed cutter (found stuck on the back of the instruction manual) to gently cut and remove the plastic film. Emma needs only a few hours to breathe and is then immediately ready to be slept on.

This is a process that most people should be familiar with if you have purchased a bed in a box mattress, usually a memory foam or hybrid, within the past 5 years or so. If not, it really is that simple. Please note that when removing the packaging it’s important to use the included tool. The vacuum seal is very tight and using a knife or scissors could damage the mattress.

Not all mattresses are compatible with every type of bed. Luckily Emma will suit almost any bed, including your traditional Divan, slatted beds and even on the floor.

There was some off-gassing which was almost expected given the type of mattress and the fact is was sealed up. Off-gassing isn’t generally a problem, although I have read some 1 or 2 sentence customer reviews in the past for other brands where a perfectly good mattress loses marks for days of off-gassing. With the Emma, the odour wasn’t too strong – I left the bedroom window open for a few hours. That night there was a slight smell remaining but by the following early afternoon, it was gone. That’s approximately 24 hours, which is acceptable.

The mattress actually appeared to fully expand within 15 minutes or so. It was 10″ high and seemed level across the entire surface in no time. However, I was still not prepared to use it without waiting for the advised 3 or 4 hour wait. Even until today the mattress hasn’t gained or lost any height that was achieved within the first 15 minutes of expansion.

The Feel and Sleeping Positions

Emma claims their mattress is for everyone. It is supposed to provide maximum adaptability through their topmost Airgocell ® layer. This is an interesting claim because everyone has different needs. However, it is widely accepted that a majority of people will opt for a medium feel as opposed to a plush or firm when given a choice. The Emma Mattress, in my opinion, is amedium firmness. Simply put, it’s not too hard and not too soft, just right. So far, I have experienced no issues with support or spinal alignment, and four weeks into using I have not developed any aches and pains either.

The decision to place the springs in-between two layers of foam has proven quite effective too. The pocket springs offer some bounce and provide some give for the two outer layers of foam. It also eliminates that stuck or sinking sensation which memory foam can often be too much to handle, but yet the contouring and hugging sensation that memory foam is most famous for is still present.

In terms of sleeping position, I am primarily a side sleeper but also quite often sleep on my stomach. For both of these sleeping positions medium works just fine. Those who specifically need a firm mattress or require added support for back issues may find a medium-firm or firm option much more suited.

Aesthetics

I thought to include this section because I can’t stress how much I love the look of this mattress. I have seen some awful looking mattresses in my time. Some are way too bright and colourful whilst others are oddly patterned. In my opinion, the Emma is one of the best looking mattresses I have seen for a while. My wardrobe is full of charcoals and blacks, which is probably why I love the look of Emma so much. Obviously, I had seen it online, but in person, you get a better feel of the quality and design, which all play part in overall aesthetics as well as build quality. I love the grey fabric cover contrasting with the white. The fabric handles add a nice touch whilst also making it easy to transport and move around at a later date if required. Even the tiny logo in a pop of blue finishes things off nicely. It oozes a premium feel almost without trying and pictures certainly don’t do it any justice.

Almost every mattress will usually be permanently covered with bedding and the duvet, but that’s not the point. For me, there is an element of satisfaction knowing that my mattress looks as good as it feels.

Warranty

In my opinion, most modern mattresses typically last anything between 6-8 years. Any mattress being used longer than this period and I would be surprised if it was offering the same level of support and comfort, no matter what the manufacturer claims. This is obviously great news because most of the best mattress brands are offering between 10-20 year warranty on their products.

Emma are no different. They seem confident enough in their product to offer a 10-year warranty on the dimensional stability and durability of the core materials.

Four Weeks On, And The 100 Night Trial

It’s important to use any new mattress thoroughly before deciding on whether to keep it or not. Getting used to your mattress is key, which is why testing one out for a few minutes in a showroom is generally a fruitless exercise. Emma recommends using their mattress for at least 3-4 weeks before sending it back even though they give you the flexibility of trying it risk-free for 100 nights. Well, I have been using it for 4 weeks now, and can safely say that within a few weeks I had decided this was going to be a keeper. Four weeks in and my mind hasn’t changed and I doubt it will by the end of the 3+ month trial period. For those people who may need more than a few weeks to decide, or have decided already, simply call the customer support team if required within 100 nights – they will pick it up, no questions asked, and issue a full refund.

Conclusion

Mattresses are one of those bulky purchases which not only cost a lot, but for some people are also a pain to choose, buy, and then dispose of when it comes to getting rid of the old one too. Although in-home trials are common and lengthy, the whole process of having to return a mattress and then go through it all over again, until you find the perfect mattress for your needs can be quite a hassle for some. That’s why it’s important to get it right the first time. With the Emma Mattress, I would say this is one of those purchases that for the money is a safe choice and still a “best buy“. Being a mid-range product it isn’t the cheapest on the UK market, but it does perform well enough to warrant a trial at least.

The last mattress I was using before Emma came along was a relatively new high-end 7 zone mattress which was perfect for my needs, and I genuinely thought that I would miss it. But I don’t, and that’s because for this category and price range, so far I am hard pushed to find any negativity to raise about the Emma. If you’re convinced and want to buy one or read more click the button below to check the latest price.

Free Delivery & Returns

We ship the Emma Mattress directly to your home. Our shipping times are short, but this won’t cost you anything extra. Shipping is free on all orders. After your new Emma Mattress is rolled and packed in the Emma box it is shipped to you with UPS. When your mattress is shipped, and you will be able to track its progress.

Bed-in-a-box
It doesn’t get any easier

Remove Emma from the box

Unroll the mattress onto a flat surface and use scissors to gently cut and remove the plastic.

Emma needs only a few hours to expand. After it expands to its full size, it is ready to be slept on.

Frequently asked questions

Standard delivery is free for all Emma Mattress orders.

After Emma is rolled, vacuumed sealed and boxed it is ready to shipped to you. We ship Emma with UPS. You will receive a shipping confirmation by e-mail when it is on its way to you. Unfortunately, the time cannot be determined precisely, since UPS has fixed routes.

The estimated delivery time is to be viewed at the time of order. We ask you to calculate the specified delivery time only from payment has been made. Once we have received the payment, the delivery time begins.

The Emma Mattress only needs a few minutes to expand to its actual size after unpacking. When it has completely expanded, it is ready to be slept on.

The Emma A – Z, Everything you need to know

This section is about reviewing your order, the delivery process, and your mattress arrival

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates.

If you would like to cancel your order, our customer service team will be happy to help you. Simply contact us via e-mail (put your order number in the subject line), you can use our chat feature to talk with a customer service representative or call us. Be sure to have your order number on hand.

Customers can reach customer service through our online chat, e-mail ([email protected]), or call us. Our team of experts provide free mattress consultations and we are here to answer all your questions.

Delivery

Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.

In the final step of production the Emma mattress is rolled and vacuum packed. It is then packed into a stylish box with dimensions 15x15X43 in. We ship throughout India directly to your front door using Logistics partner.

The estimated delivery time can be looked up under “order”. Please take into account that your order will be send to our production team once full payment is received and your order will be delivered within the prescribed delivery time. Depending on the payment method this can take a couple of days.

Each Emma product will be sent separately. You will receive a tracking number and confirmation email for each parcel.

If you want to change the delivery address, simply contact us via e-mail (put your order number in the subject line), you can use our chat feature to talk with a customer service representative or call us. Be sure to have your order number on hand.

If you want to change the date of delivery, simply contact us via e-mail (put your order number in the subject line), you can use our chat feature to talk with a customer service representative or call us.

Your Emma mattress is rolled, vacuum-packed and then shipped directly from our warehouses in India. All Emma mattresses are brand-new, and awaiting to be delivered to you. After placing your order, you will receive a delivery confirmation via e-mail where you can arrange a delivery time that fits your schedule. If you are not able to be home for your Emma mattress delivery, you can simply give us the name of your favorite neighbor to sign for the package (make sure they don’t sleep on your Emma mattress first, you just may never get it back).

As soon as your mattress is shipped, we will send you a tracking code to your e-mail address. Please check your spam folders if you do not receive the email.

Receiving the product

We hope that every customer receives their welcome pack but we understand that packing mistakes can happen. If you happen to experience this, please contact customer service via phone, e-mail, or chat.

In the welcome booklet you will find information on how to unbox the Emma mattress along with an FAQ and other information.

The Emma mattress is packed with convenience in mind. Just unbox, roll the mattress out, remove the plastic wrap, and you’re ready for sleeping!

In order to experience optimal comfort, we recommend that the mattress is not left in the box any longer than 6 months.

You can sleep right away but we recommend waiting 30 minutes to an hour for the mattress to become fully expanded.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates.

Please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates.

Free Delivery & Returns

We deliver all Emma products directly to your home and we take care of your shipping cost. Once your new Emma mattress is rolled and vacuumed, it will be ready to be shipped to you. You will receive a shipping confirmation and a tracking link by e-mail. Using the tracking link, you will able to track the progress of your delivery.

Bed-in-a-box
It doesn’t get any easier

Remove Emma from the box

Unroll the mattress onto a flat surface and use scissors to gently cut and remove the plastic.

Emma needs only a few hours to expand. After it expands to its full size, it is ready to be slept on.

Frequently asked questions

Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.

After Emma is rolled, vacuumed sealed and boxed, it then ready to ship to your home. You will receive a shipping confirmation by e-mail when it is on its way to you. Unfortunately, the time cannot be determined precisely, since our logistic partner has fixed routes. If the time does not suit you, you can request our logistic partner to change the delivery time or to assign a neighbour to receive your delivery. The mattress will be delivered to your door step.

The estimated delivery time is to be viewed at the time of order. We ask you to calculate the specified delivery time only from payment has been made. Once we have received the payment, the delivery time begins.

The Emma Mattress only needs a few minutes to expand to its actual size after unpacking. When it has completely expanded, it is ready to be slept on.

Free Delivery & Returns

We ship all Emma Mattress products directly to your door step with no extra costs. After your new Emma is rolled and vacuum packed into a compact box, it is ready to be shipped to you via DPD ,UPS and Parcel Force. Once your Emma Products are shipped, you will be able to track its progress via a tracking link that you receive by email. If you think that your Emma Products are not for you, feel free to return it free of charge within the 100 night´s trail.

Bed-in-a-box.
It doesn’t get any easier.

Remove Emma from the box.

Unroll the mattress onto a flat surface and use scissors to gently cut and remove the plastic.

Emma needs only a few hours to expand. After it expands to its full size, it is ready to be slept on.

Frequently asked questions

Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs. If you wish to receive your mattress on a Saturday, this costs £35.

Your Emma mattress is rolled, vacuum-packed and then shipped directly from our factory in the UK to your doorstep. All Emma mattresses are brand-new and waiting to be delivered to you. We ship with UPS, DPD and Parcel Force. After placing your order, you will receive a delivery confirmation via e-mail. Then, upon despatch of your item/s you will receive tracking information from our courier service and with that information, you are able to follow the progress of your delivery. If you are not able to be home for your Emma mattress delivery, you can simply give us the name of your favorite neighbor to sign for the package (Make sure they don’t sleep on your Emma mattress first, you just may never get it back).

The estimated delivery time can be looked up under “order”. Please take into account that your order will be sent to our production team once full payment is received and your order will be delivered within the prescribed delivery time. Depending on the payment method this can take a couple of days.

The Emma Mattress only needs a few minutes to expand to its actual size after unpacking. When it has completely expanded, it is ready to be slept on.

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