taking care of your eve mattress
Congratulations on your brand new, box-fresh, snuggly eve mattress.
Whether you’ve got the original, premium, hybrid or light, each mattress is unboxed in the same way and needs some TLC, so here are some handy tips to help get things off to the perfect start.
how do I set up my new mattress?
First things first, how the dickens are you going to get that rather large new mattress of yours out of its box? Don’t worry; it’s actually pretty easy. So have a stretch, queue up your favourite 80’s montage music, and we’ll get started…
First, lay the box down sideways on top of your bed. Try and hold off from climbing on and pulling the covers over you just yet – there’s still a few more steps to go.
Next, open out both ends of the box and push the mattress through on to your bed. We recommend keeping the box in case you want to build a Wendy House later.
Now, carefully remove the outer plastic film. It’s probably time to pop the kettle on.
Time for the fun bit: unrolling your new mattress. It’s pretty impressive watching how quickly it grows, right?
Once it’s opened all the way out, flip it like a gymnast on Pancake Day.The side with the eve label is the side you’ll sleep on.This bit’s in bold because sometimes people forget which way up the mattress should be. Anyways. Now just position the mattress centrally, making sure that little eve label is at the foot of the bed.
You’re nearly at the finish line. All that’s left to do is tear that protective plastic covering off and you’re there. Maybe give it 4 – 6 hours to grow lovely and plump before you hop in. In the meantime, that kettle’s probably boiled by now. Tea?
And that’s it. You’re done. Let us be the first to wish you both many wonderful sleeps together, followed by happy, healthy days.
We know the way you sleep isn’t one-size-fits-all. It’s why we’ve got four gorgeously comfortable mattresses to choose from, and all with a washable, removable top cover.
Find the best mattress that’s right for you
There’s no one-size-fits-all mattress, and the first step in finding a new one is knowing what feels right for you and how you sleep. That’s why we’re giving you an extended trial period of 200 nights to do exactly that, so you have one less thing to worry about during a time of such uncertainty. That’s any mattress for a whopping 200 snoozes to see how it feels for you. And if you don’t like it, we’ll sort out collection and refund your money in a jiffy. Because aside from a great mattress, flexibility is what we all need right now.
Mattresses have come a long way in recent years. Once upon a time, you could only buy ones with spring coils. But now, mattresses can be made from a whole host of materials – from memory foam to latex. At eve, we have three foam mattresses and two hybrid mattresses (a combination of premium foams and pocket springs)
memory foam mattresses
When you lie on a memory foam mattress you’ll notice the surface lightly contours to your body – a bit like a very gentle hug. The memory foam of yesteryear used to feel slightly too sinky, but the newer stuff, like our very advanced foams, stop this happening.
Memory foam mattresses are also good for pressure relief, as they evenly distribute your body weight. Nowadays, some mattresses even have tiny cutouts in the foam (techy people call this zoning) that further relieve pressure from your pointy bits. We’ve used this technique in each of our foam mattresses, so you feel great when you wake up. You’ll also find each mattress has a firmer, supportive foam base. This all helps to keep your neck and spine aligned, whatever position you sleep in.
Our memory foam also absorbs movement. If there’s someone beside you, they can toss and turn as much as they like. You’ll sleep right through it.
A hybrid mattress is a good choice for those who can’t decide between memory foam and pocket spring. Ours has full-size pocket springs to give every bit of you the right support while you sleep. It’s topped with a thick layer of our next generation foam for added comfy squishiness.
There’s no one-size-fits-all mattress, and the first step in finding a new one is knowing what feels right for you and how you sleep. It’s why we give you 200 nights to do exactly that. That’s any mattress for 200 snoozes to see how it feels for you. If you don’t like it, we’ll pick it up from your bedroom for free – no strings attached. And it doesn’t even have to go back in the box.
You guessed it. Natural mattresses are made from materials, like cotton, wool or latex, provided by mother nature herself and come with all the lovely benefits you’d expect from organic fibres. These materials create a comfy base, are naturally very breathable and moisture-wicking for a cooler sleep. The downside? Natural and organic mattresses often come with a hefty price tag.
A traditional favourite for mattress buyers, pocket springs provide responsive, upward support and tend to be budget-friendly. Springs make the mattress airy, so it’s a solid option for hot sleepers. Some spring mattresses are now being topped with comfortable, plush memory foam, just like our very own hybrid mattress, for a wonderful best of both.
no motion transfer
Sleep next to a fidgeter? If you’ve got the wrong type of mattress, you’ll feel every toss and turn – making it feel like you’re sleeping on the high seas. This wobbly feeling is called motion transfer, and it can be the difference between a great night and sleepless one. You tend to feel more wobbles on a traditional spring mattress than a memory foam one. We’re proud to say that every eve mattress has no motion transfer, so you won’t be disturbed by a fidgeting partner. Okay, we’ll stop showing off now.
mattress firmness and your comfort
All of our mattresses give you a Goldilocks, just-right medium-firm support. We’ve found this sweet spot suits all types of sleeping positions. It helps back and front sleepers get the support they need for their lower back – while people who sleep on their side get pressure relief for their shoulders or hips.
But, we know that comfort is about more than just support. So, each of our mattresses will also give you a unique feeling when you lie on them. It’s all thanks to the top layers. Some, like our premium mattress, give you a deeper, marshmallowy cushioning. Others, like our original and hybrid mattresses, have lighter cushioning on top. Compare them here or try us instore.
get too hot when you sleep?
Older types of memory foam had the tendency to make things too warm in bed. We only use a new kind that makes things more breathable and cool. It’s all down to bubble-like cells in the foam that let air flow through your mattress. But, we also know some of you feel slightly warmer than others at night. So, in our premium mattress, you’ll find tiny graphite particles infused into the foam, which pull heat away from your body. If you regularly feel too toasty to sleep, this mattress could be the one for you.
Pocket springs (like the ones in our hybrid mattress) are also naturally very airy – and another sensible mattress choice for you hot sleepers out there.
how often should I replace my mattress?
Do you wake with an ache? Or struggle to fall asleep in the first place? Your mattress could have a lot to answer for. Keep your eyes peeled for sagging, any unevenness or lumpiness from displaced springs. It’s time to start mattress shopping if your current one is uncomfortable and not giving your body the support it needs.
If you invest in a high-quality, well-designed foam or pocket-spring mattress, it has the potential to keep its shape and support for a whopping 10-15 years. But, because of the build-up of dust, oils, moisture and dead skin, we think it’s best to change your mattress every 8-10.
what’s the best mattress size?
When deciding on the best mattress size for you, ask yourselves some questions: where will it sit? Who will use it? How will it look in your bedroom? How does your bed frame measure up?
You might want a smaller mattress for a guest room or an indulgent super king size in the master bedroom for you to sprawl across. If you’re buying a mattress with a partner, consider whether a double will be enough – or do you need the space for long limbs that a king size bed will give you?
fresh starts, every day
Give your bedroom some egg-stra special treatment this Easter Weekend with up to 30% off bed frames and mattresses. And with a 200 night trial on any mattress, better sleep is just a click away. Hop to it.
big statistics, big dreams
Don’t just take our word for it – 8/10 customers said they sleep better with eve. Find out more here
Great sleep has never been so easy.
join the well slept
unbox your eve
Everything we sell comes to your door in a lovely craft box. Yes, even the mattress.
sleep like a log
A log with an irresistibly comfortable mattress and bedding.
Feeling nice and refreshed? Good. Go on, enjoy your best possible start.
say hello to our community of dreamers
“This is an exceptional mattress.”
chosen as the official sleep partner of British Rowing.
“Versatile, cosy and cool… We love this reversible linen bedding set.”
“Best pocket baby mattress you can buy: the eve baby mattress ticks all the boxes.”
the premium mattress
the memory foam pillow
the storage bed
life changing sleep or your money back
buy a mattress
We’ll deliver it for free straight to your doorstep.
sleep on it for 200 nights
So you can get well acquainted.
not for you?
We’ll collect it and refund you. No biggie.
Eve Mattress Review and Complaints
The Eve mattress is a new bed-in-the-box model that has beenvery popular overseas, and is now available in the US.
Overall I like the Eve mattress, although it’s not going to be the perfect fit for everyone (See how Eve compares to other brands HERE). The new construction of the updated Eve takes advantage of some new foam technology that makes it a unique offering in the online-only space.
Note: This review has been updated (text and video) after Eve updated the construction of their mattress.
Read on for my fullEve Mattress reviewand primary complaints.
You will like the Eve if…
- You like the foam mattress feel– The new Eve has a great pressure-relieving, foam feel without the feeling of getting stuck. If you want a memory foam feel without getting stuck, this is a great choice, and if you like a little bit of bounce (but not too much), this is a good choice.
- Value is important– Eve follows the online-only model, cutting out the middle man and delivering a lot of value compared to other mattresses on the market. A mattress of this quality would be 2-3x the price if you found it at your local mattress store.
- You are a side sleeper– While subjective, I feel the new Eve is a tad softer than average, making it really ideal for side sleepers. The top layer is really great at relieving pressure as well.
- You sleep with a partner– Eve really stands out with how good it is at motion isolation. I was very impressed. If you sleep with a partner, chances are you will not be disturbed by your partner’s shifting around at night.
My Eve mattress complaints – it’s good, but not for everyone
- It’s a bit soft– If you are a pure stomach or back sleeper, then you may think the mattress is a a tad bit soft. The best part about the mattress is how it relieves pressure, and that is most critical for side sleepers. If you don’t sleep on your side, then you won’t enjoy the best part about the mattress.
- Spring lovers may not be used to this feel– If you are used to an innerspring, sleeping “on” the mattress feel, then you may want to try another mattress. With Eve, you do sink into the mattress a bit, and I believe it is a distinctly different feel from a traditional innerspring mattress.
- Standard online mattress company complaints– you can’t try Eve out online, there’s only one firmness option, etc. These are complaints that are common to all other companies selling online (and they’ve dealt with these complaints well), but just something to note if you’re also considering buying from a physical mattress store.
Firmness and Feel
As you can see, the new Eve is very responsive for a memory foam mattress.
Eve Mattress Construction
The new Eve mattress has a fairly unique construction. The top layer is two inches of what they call next generation memory foam. It has all the pressure-relieving qualities of memory foam, but it is more responsive (similar to the response layer in the Tempur-Flex Supreme). One of the complaints about memory foam mattresses is the feeling of getting stuck in the mattress. That is directly addressed here, and the mattress does a great job of relieving pressure without the feeling of getting stuck.
Below the top layer is 1.5 inches of open-celled memory foam. This is a breathable layer designed to make the mattress sleep cool. My experience was great in this regard and I didn’t feel at all like the mattress slept hot.
Overall, the mattress has a nice pressure-relieving foam feel without sinking in too much and getting stuck. It’s a good balance of a memory foam and latex feel in that regard. The aim is to have the benefits of both memory foam and latex without the drawbacks. I think they have come close to achieving that.
If you’re sleeping with a partner, you should be considering motion transfer when looking at mattresses. This means if you move, you don’t want to disturb your partner. See mymotion transfer teston the Eve mattress below.
I think Eve really stands out here. You can see there’s barely any motion transfer at all.
Overall I liked the new Eve mattress, and had agood experiencesleeping on it. If you are looking at memory foam but are worried about sleeping hot or sinking in too much and getting stuck, this is definitely a great choice you should be looking at (see all mattresses reviewed on this site).
Frequently Asked Questions
All Questions and Answers
Mattress Specific Questions and Answers
DO YOU HAVE A SHOWROOM?
No, we don’t have a traditional showroom, but we are available to try and buy at various Next, Debenhams and Fenwick stores throughout the UK. Of course, with our 200 night trial, you can also try the mattress at home and if you’re still in love with it, we’ll sort out collection and refund your money in a jiffy – no questions asked.
Click here to find your nearest eve hot spot.
WHERE IS EVE BASED?
eve is a UK-based company, with all of our products lovingly designed right here in London.
WHAT SAFETY CERTIFICATES DOES EVE HAVE?
All materials used in our products have the right certifications to ensure that they’re safe and non-toxic.
Orders & Delivery
HOW MUCH IS DELIVERY AND HOW LONG DOES IT TAKE?
All of our deliveries are still happening on time and on schedule.
Delivery varies by product – please see below
Delivery within three working days of placing your order, between 8am and 7pm.
Our standard delivery service is free, although remote areas may be charged.
Available for all our products except our bed frames (see ‘2-man delivery’ below).
choose your delivery slot
Delivery on a day of your choice.
You can choose to receive your package between 8am and 7pm (from £6) or between 8am and 2pm (from £10).
Next day delivery is available if you order before 1pm Monday to Thursday, or before 12pm on a Friday.
Available for all our products except our bed frames (see ‘2-man delivery’ below).
Available for bed frames.
Delivery on a nominated day, to a room of choice, between 8am and 7pm. Though deliveries above the second floor are dependent on access to a lift. Our delivery partner can only deliver or collect items up to the second floor or less if no lift is available.
The evening before the delivery date, our delivery partner will provide you with a 2 hours time slot.
Our standard couriers aren’t allowed to help carry boxes any further than the main entrance of your home (it’s something to do with insurance). Unless you’ve ordered bed frames, your package can only be delivered to your front door.
If you’ve ordered a few different products, we can’t always guarantee that they’ll all arrive on the same day. This is especially true for orders that contain both a mattress or bed frame and some of our smaller products.
If you chose to pay using interest-free credit, it occasionally takes a tiny bit longer for your package to be delivered. Your payment application needs to be verified by our finance partner before 1pm for your order to be dispatched on that same day.
If you live in the Channel Islands, Scottish Highlands and Islands, you may be charged for you delivery. £59 for bed frames and premium mattresses, £30 for other mattresses and £10 for all other items. Your delivery will also take a bit longer (sometimes up to 10 working days)
WILL ALL PRODUCTS IN MY ORDER BE DELIVERED AT THE SAME TIME?
We do try to make sure your items get to you at the same time, but unfortunately our products aren’t always shipped together as different couriers may be used depending on the product. We do give you a tracking code for each item as soon as your order has been shipped so you can trace your eve purchases.
WHY DO YOU USE DIFFERENT DELIVERY COURIERS?
Due to the size and weight difference we use different couriers to keep the delivery cost as low as possible.
WILL THE DELIVERY COURIER CALL BEFORE DELIVERY?
Unfortunately the couriers will not call before the delivery as they are not provided with work phones.
CAN I PROVIDE ADDITIONAL DELIVERY DETAILS?
We are currently offering non-contact delivery, which means that your parcel can be left in a safe place with no need for a signature. Once your order is on its way you’ll be able to select this option. During the order process you can provide details you wish to tell the delivery couriers, which may assist them with your delivery. Please note that our couriers will not call to notify you before delivering your order.
WHY CAN’T I USE A PROMO CODE WITH 0% APR FINANCING?
We’re unable to provide discounts for orders with the finance payment options as we cover the the interest fee for you.
DO YOU DELIVER TO THE CHANNEL ISLANDS?
Yep, however we aren’t able to offer our guaranteed next day delivery option so your eve items will only be delivered on a standard weekday service. (please note that an additional delivery charge will be applied at checkout)
CAN YOU MAKE A CUSTOM-SIZED MATTRESS?
No, we don’t offer custom-sized mattress, we are sorry. Please get in touch with us if you have further queries.
WHICH COURIER DO YOU USE?
We use Yodel, Hermes, UK Mail, DX, Panther and DHL.
WHAT’S THE DIFFERENCE BETWEEN BUYING AN EVE MATTRESS ONLINE AND BUYING ON AMAZON?
Amazon is an independent retailer of our products. When purchasing through Amazon you’d need to contact them directly for all after care regarding your mattress – as this wouldn’t be able to be done through us.
Payments & Refunds
DO YOU OFFER DISCOUNTS?
Yes we do. Discount codes are available for a limited period of time and can be found on our website, our social channels or partnership websites.
Our discount codes are not available on orders that use our interest free finance option.
Discount codes may be subject to additional terms and conditions (including expiry date/time) which will be shared at the point of publication.
All discount codes are subject to availability and only one code can be used per order.
To use your discount:
When you are in the order summary, click: "Add coupon code here"
– Enter your code
– Click Apply
– Click CHECKOUT
The majority of our discount codes are created for orders that include a full sized, foam mattress (this excludes the mattress topper and baby mattress).
Please always check the advertisement for further details.
CAN I USE MORE THAN ONE DISCOUNT CODE ON A SINGLE ORDER?
Only one discount code can be used per order. We often run multiple promotions so please use the one that works out better for the products that you want to buy.
You can always save the other one for your next order.
WHEN WILL MY REFUND BE PROCESSED?
As soon as your eve product is on the way back to us we’ll process your refund to the account you paid with. The money should be with you within three working days.
HOW WILL I PAY FOR MY ORDER?
That’s entirely up to you. You can pay with credit or debit card, PayPal or 0% interest-free credit.
CAN YOU REFUND VIA CHEQUE?
Unfortunately, we don’t use cheques. Due to security reasons, we are only able to refund via your original payment method. Just give us a call on 0800 808 5766.
HOW DO I ORDER ON INTEREST FREE CREDIT?
You can choose the interest-free option on the payment details page, right after you select your delivery date. There’s a minimum order amount of £250.
WILL I QUALIFY FOR THE INTEREST-FREE CREDIT APPLICATION?
We can’t tell you before you apply for sure whether you’ll qualify, but we can only consider your application if:
You have a good credit history. You’re employed or retired and have considered your ability to afford and sustain the repayments. You’re a permanent UK resident, over 18 and able to supply three years of address history. You have a debit or credit card.
WHY WAS MY CREDIT APPLICATION DECLINED?
We’re sorry to hear that your finance application was not approved. Unfortunately we’re unable to influence our finance partner’s decision – and they don’t share any information on why an application is declined with us, due to confidentiality laws.
WHAT TYPE OF CARDS DO YOU ACCEPT?
We accept Visa Credit, Visa Debit, Visa Electron, MasterCard and American Express.
I LIVE IN THE CHANNEL ISLANDS, CAN I CLAIM BACK VAT?
Yes you can. We’re not able to remove the VAT from your purchase at the checkout just yet, but we’re working on improving this aspect of our payment system in the near future. Please do send us an email to [email protected] after you have purchased and we will refund you the amount of VAT you paid.
WHAT IS THE RETURN PROCESS?
Simply email your return request to [email protected] , and a member of our customer support team will assist you further. You can also see the return policy for our eve products on our handy refund and return page .
DO I HAVE TO PAY FOR THE RETURN?
Absolutely not. We offer free returns on all eve products returned within the UK.
CAN I EXCHANGE MY MATTRESS?
We recommend that you to carefully measure your bed frame to avoid getting the wrong size mattress, but in case you did get the wrong size it’s no biggie – we allow you to exchange your product within the one hundred night trial. If your mattress has already been unpacked, a shipping and handling fee of £30 will be applied.
WHO WILL REMOVE MY MATTRESS IF I DECIDE TO RETURN IT?
You can just sit back and relax while our two-man collection company will come and pick up the mattress from your bedroom. It’s completely hassle-free.
DO I NEED TO KEEP ANY OF THE BOXES?
You don’t need to keep your mattress box – as it will be impossible for you to get it back in there unless you’re some sort of super human! For other products, they can be returned in any box you like, but it might be easier for you to pack it in the original one it came in.
HOW DO I PREPARE MY MATTRESS FOR RETURN?
You don’t have to worry about that – our collection company will take care of the packing for you.
WHAT IS THE RETURN PROCESS IF I ORDER THROUGH AMAZON?
When you place an order through Amazon they are responsible for managing the processing and shipment of your order. Unfortunately this means that we won’t have your order details. As Amazon are an independent retailer, we are unfortunately not able to handle any issues associated with orders placed through their website – including returns.