How Long Emma Mattress Delivery

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Free delivery & returns

All Emma mattresses bought online on our website are shipped for free and directly to your doorstep. Each Emma mattress is shipped factory fresh and neatly vacuum-packed straight from our warehouse to your front door. Once your order is sent out, we’ll send you a tracking link via email, so you can check its progress. We recommend taking full advantage of our risk-free 100-night trial. You need plenty of time to figure out whether the mattress is a right fit for you and we’ve discovered that 100 nights is the perfect amount of time for you to get a good feel of the mattress. Should you decide its not quite right, you can return it for free. Just use our self-service returns portal, we’ll take care of the rest.

Bed-in-a-box.
It’s as easy as 1-2-3

Take your Emma mattress out of the box, lay it on a flat surface and roll it out.

Snip off the plastic wrapper with the handy cutter we enclosed in the box.

You’re all set! Just wait a few hours to let your Emma mattress breathe and you’re ready to sleep happier.

Frequently asked questions

Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.

"As soon as you’ve placed the order for your mattress online, we’ll get right on making sure your mattress gets to you as soon as possible. All Emma Original mattresses are shipped factory-fresh straight from our warehouses to your doorstep. Just so you know: we use UPS, DPD and Renus to get your order to you. Once you’ve placed your mattress order online, you’ll get a delivery confirmation email. You’ll get another email (and a tracking link) once your order has shipped. Your tracking link will allow you to follow your order on its journey to you. Don’t worry if you can’t be in, when your mattress is ready to be delivered. Just tell us your favourite neighbour’s name and we’ll drop it off with them. "

You can find the estimated delivery time on the product pages. Please keep in mind that orders are only shipped once we’ve received your payment. Depending on the payment method this might take a couple of days.

The Emma mattress needs only a few hours to reach its full size and is ready to be slept on. But fresh air is good for all of us! So, if you like, you can air it out for a few hours in a well-ventilated room.

Free Delivery & Returns

We ship all Emma Mattress products directly to your door step with no extra costs. After your new Emma is rolled and vacuum packed into a compact box, it is ready to be shipped to you via DPD ,UPS and Parcel Force. Once your Emma Products are shipped, you will be able to track its progress via a tracking link that you receive by email. If you think that your Emma Products are not for you, feel free to return it free of charge within the 100 night´s trail.

Bed-in-a-box.
It doesn’t get any easier.

Remove Emma from the box.

Unroll the mattress onto a flat surface and use scissors to gently cut and remove the plastic.

Emma needs only a few hours to expand. After it expands to its full size, it is ready to be slept on.

Frequently asked questions

Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs. If you wish to receive your mattress on a Saturday, this costs £35.

Your Emma mattress is rolled, vacuum-packed and then shipped directly from our factory in the UK to your doorstep. All Emma mattresses are brand-new and waiting to be delivered to you. We ship with UPS, DPD and Parcel Force. After placing your order, you will receive a delivery confirmation via e-mail. Then, upon despatch of your item/s you will receive tracking information from our courier service and with that information, you are able to follow the progress of your delivery. If you are not able to be home for your Emma mattress delivery, you can simply give us the name of your favorite neighbor to sign for the package (Make sure they don’t sleep on your Emma mattress first, you just may never get it back).

The estimated delivery time can be looked up under “order”. Please take into account that your order will be sent to our production team once full payment is received and your order will be delivered within the prescribed delivery time. Depending on the payment method this can take a couple of days.

The Emma Mattress only needs a few minutes to expand to its actual size after unpacking. When it has completely expanded, it is ready to be slept on.

Free Delivery & Returns

We ship the Emma Mattress directly to your home. Our shipping times are short, but this won’t cost you anything extra. Shipping is free on all orders. After your new Emma Mattress is rolled and packed in the Emma box it is shipped to you with UPS. When your mattress is shipped, and you will be able to track its progress.

Bed-in-a-box
It doesn’t get any easier

Remove Emma from the box

Unroll the mattress onto a flat surface and use scissors to gently cut and remove the plastic.

Emma needs only a few hours to expand. After it expands to its full size, it is ready to be slept on.

Frequently asked questions

Standard delivery is free for all Emma Mattress orders.

After Emma is rolled, vacuumed sealed and boxed it is ready to shipped to you. We ship Emma with UPS. You will receive a shipping confirmation by e-mail when it is on its way to you. Unfortunately, the time cannot be determined precisely, since UPS has fixed routes.

The estimated delivery time is to be viewed at the time of order. We ask you to calculate the specified delivery time only from payment has been made. Once we have received the payment, the delivery time begins.

The Emma Mattress only needs a few minutes to expand to its actual size after unpacking. When it has completely expanded, it is ready to be slept on.

Free Delivery & Returns

We deliver all Emma products directly to your home and we take care of your shipping cost. Once your new Emma mattress is rolled and vacuumed, it will be ready to be shipped to you. You will receive a shipping confirmation and a tracking link by e-mail. Using the tracking link, you will able to track the progress of your delivery.

Bed-in-a-box
It doesn’t get any easier

Remove Emma from the box

Unroll the mattress onto a flat surface and use scissors to gently cut and remove the plastic.

Emma needs only a few hours to expand. After it expands to its full size, it is ready to be slept on.

Frequently asked questions

Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.

After Emma is rolled, vacuumed sealed and boxed, it then ready to ship to your home. You will receive a shipping confirmation by e-mail when it is on its way to you. Unfortunately, the time cannot be determined precisely, since our logistic partner has fixed routes. If the time does not suit you, you can request our logistic partner to change the delivery time or to assign a neighbour to receive your delivery. The mattress will be delivered to your door step.

The estimated delivery time is to be viewed at the time of order. We ask you to calculate the specified delivery time only from payment has been made. Once we have received the payment, the delivery time begins.

The Emma Mattress only needs a few minutes to expand to its actual size after unpacking. When it has completely expanded, it is ready to be slept on.

The Emma A – Z everything you need to know about mattresses

Find out more about reviewing your order, the delivery process, and your mattress arrival in this section.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us via email using the contact form in our footer.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. YYou can reach us via email using the contact form in our footer, or right here on the chat option.

If you would like to cancel your order, our customer service team will be happy to help you. Simply contact us via e-mail using the contact form in our footer.

If you would like to contact us, please feel free to email our support team using the contact form in our footer, or right here in the chat option.

Delivery

Standard shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.

This is the amount of time it takes from when you order the product to when it is sent out from our warehouse. Please note that this is not the delivery time. Once your order is dispatched, you will receive an email with the tracking link. The tracking link will provide with more information on when the delivery will take place.

The estimated dispatch time frame can be looked up under “order”. Please take into account that your order will be sent to our production team once full payment is received and your order will be dispatched within the prescribed dispatch time frame. Depending on the payment method this can take a couple of days.

Under normal circumstances, an experienced two man team will deliver the mattress to the room of your choice and help you set everything up. However, given the current situation, our couriers are not permitted to enter your building. That means they will only be able to deliver your Emma products to the first door of your building. This helps prevent the spread of infections and keeps both you and our courier safe. If you select this service, delivery will take place at your convenience on a specific date, and within a 3-hour time window, arranged directly with you.

This service is can be applied at checkout. You are able receive this service free of charge when you purchase an accessory along side your mattress.

Northern Ireland (All BT Postcodes) , PO30+, KW15-17, PA34-80, PH41-45, IV40-56 IM, ZE, JE, HS, GY, TR21-25 are not included in the premium delivery offer.

Each Emma product will be delivered together via our premium delivery service provider: Rhenus.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us via email using the contact form in our footer, or right here on the chat option.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us via email using the contact form in our footer, or right here on the chat option.

Your Emma mattress is rolled, vacuum-packed and then shipped directly from our factory in the UK to your doorstep. All Emma mattresses are brand-new and waiting to be delivered to you. We ship with UPS, DPD and Rhenus. After placing your order, you will receive a delivery confirmation via e-mail. Then, upon dispatch of your item/s you will receive tracking information from our courier service and with that information, you are able to follow the progress of your delivery. If you are not able to be home for your Emma mattress delivery, you can simply give us the name of your favourite neighbour to sign for the package (Make sure they don’t sleep on your Emma mattress first, you just may never get it back).

Currently we do not ship to the Channel Islands.

Yes we deliver in the Republic of Ireland, Please check and order from our Ireland website www.emma-mattress.ie .

Unfortunately, UPS and DPD are not permitted to enter your home beyond the first door of your building, so they cannot carry your order up any stairs or to your bedroom. They will, however, bring your Emma products to the front steps of the building.

Given the current situation, our couriers are also not allowed to enter your home, even if you have selected or been upgraded to premium delivery. We’re very sorry for any inconvenience this might cause.

Our couriers are not permitted to enter your building, so unfortunately, they will not be able to carry your Emma order up your stairs. Your items will however be brought directly to the front steps of the building.

Yes, all Emma mattresses are shipped in conveniently sized boxes. The dimensions of the box are 45x45x100cm, so the box should comfortably fit into almost all car boots.

As soon as your mattress is dispatched you will be sent tracking information via email to let you know exactly when you will receive your Emma mattress.

Receiving the product

We hope that every customer receives their welcome pack but we understand that packing mistakes can happen. If you happen to experience this, please contact customer service via e-mail, or chat.

In the welcome booklet, you will find information on how to unbox the Emma mattress, along with other FAQ´s and information.

The Emma mattress is packed with convenience in mind. Just unbox, roll the mattress out, remove the plastic wrap, and you’re ready for sleeping!

In order to experience optimal comfort, we recommend that the mattress is not left in the box any longer than 2 weeks.

You can sleep right away but we recommend waiting up to 2 hours for the mattress to become fully expanded.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us via email using the contact form in our footer, or right here on the chat option.

Please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected], or right here on the chat option. Please note that the mattress does inflate in both width and depth. This means that the mattress can initially look like a smaller size whilst it is vacuum packed. Please remove the vacuum packing and watch the mattress inflate to the correct size before your eyes!

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