How Long Does Mattress Delivery Take

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Snooze Delivery

How much does delivery cost?

If all the items in your order are non-bulky items such as pillows, sheets & quilts then we will post your order to you at a flat rate of $10. Even if your order has enough items in it to require the sending of multiple packages the total cost of delivery will remain at $10.

If one or more items in your order are bulky (such as beds, mattresses, bedside tables and other bedroom furniture), then your whole order will be delivered by truck. The cost of delivery is then determined by the distance between delivery location and store of purchase :

  1. Delivery distance of 0-45km – $80
  2. Delivery distance of 45-100km – $125
  3. Delivery distance of greater than 100km – The store will contact you for special pricing.

Do you deliver to my area?

We endeavour to deliver to every address in Australia, however some addresses that are remote or difficult to access (some islands for instance) need to be quoted on a Price on Application basis.

How long will it take for my order to arrive?

The majority of our products are made to order, so delivery times vary from product to product. For example most mattresses take between 7-14 days, while some custom-made furniture can take up to 8 weeks. Estimated lead-times are displayed on product pages.

Can I have my order delivered to a PO box?

Unfortunately, we do not deliver to PO boxes.

How will my items be delivered?

Your order will be delivered by two people to the room of your choice, and mattress packaging will be taken away. Additionally, if you’ve purchased an ensemble base we will also affix the castors/legs to the ensemble base. For all other products requiring assembly you can elect to pay for the Snooze Assembly Service.

Updated 25 March 2020

Due to COVID-19 the following measures are now in place with our 3rd party provider Unitrans. Changes to the delivery method may occur post this update as advised by the Federal Government and customers will be advised of additional procedures at the time of delivery scheduling.

Next Day or Express Delivery Orders

  • All Goods are to be delivered through the “first point of egress” and no longer to room of choice (This is the first space within a customer’s home or apartment that they can close off to the public e.g.: Entry Hall, Garage, Patio).
  • There will be no affixing of casters/legs to the ensemble base, unpacking of product or removal of rubbish by the delivery team.
  • Should the product not be able to be delivered through the first point of egress, then an Authority To Leave (ATL) in a safe, suitably weather protected location can be authorised. This would be actioned due to either customer request or access restrictions. No Product will be left at the customers premises without prior consent.

Could there be changes to delivery areas, costs and times?

From time-to-time circumstances outside our control will lead to delays in delivery times. Wherever possible we will indicate potential delays on an affected products details page.

Do the number of products in my order change the price of delivery?

No, the number of products in your order do not change the price of delivery.

How do you determine if my order is posted or truck delivered?

The type of products within your order determine the method of order delivery. If all the items in your order consist of non-bulky items such as most pillows, sheets and quilts will be sent by post. Larger, bulky items such as Beds, Bedroom Furniture and Mattresses need to be delivered by truck.

What is a balcony lift?

A balcony lift means using a crane or similar apparatus to lift your order into your property via your balcony. We need to do this in cases where there is limited access to your property caused by things such as tight stairwells, tight corners, or small access ways. There is generally an extra charge for balcony lifts due to their added complexity. If you indicate you require a balcony lift we will contact you directly to organise this.

Why do you ask questions about my property when I choose the Snooze Delivery Service?

In order to provide the best possible delivery service our delivery team need to be aware of the few pieces of information we ask of you. There are also certain situations, such as if you need a balcony lift, where we need to contact you directly before you can submit your order to organise a special delivery service and ensure that your allocated store can provide that service.

How do I get an update on my delivery time?

Please contact the store listed in your order acknowledgement email for updates to delivery times.

How do you determine if my order is posted or truck delivered?

The type of products within your order determine the method of order delivery. If all the items in your order consist of non-bulky items such as most pillows, sheets and quilts will be sent by post. Larger, bulky items such as Beds, Bedroom Furniture and Mattresses need to be delivered by truck.

I’ve ordered a bed and sheets, will you split my order so I get the sheets first by post?

In order to minimise delivery costs we only deliver complete orders. If you wish to receive parts of your order separately you will need to place separate orders for each product, however you will also need to pay the associated delivery costs per order.

Is mattress removal available?

Mattress removal is not part of the standard Snooze Delivery service at this time, however many of our stores are able to arrange for your old mattress to be removed. Please check with your local Snooze store for availability (find a Snooze Store). If your local Snooze store doesn’t provide this service, customers can arrange for their old mattress to be collected and recycled through social enterprise Soft Landing. For more information or to book a collection online follow the link here.

What do I need to know prior to my order being delivered?

Prior to delivery you should ensure that there is unobstructed access to your property and to the room that you want your order delivered to. Any fragile objects should be moved out of the way and if you are having your order assembled please make sure there is enough space for our team to work in.

Is international delivery available?

At this time Snooze can only deliver products to Australian postal addresses.

How To Get A Mattress Delivered From Costco

How To Get A Mattress Delivered From Costco

How To Get A Mattress Delivered From Costco

I love going to Costco for the free samples, delicious pizza, and great prices on just about everything. Walking around the warehouse you might come across an awesome new TV, a fancy five-speed blender, or an over-sized bag of Doritos. There is always at least one random thing I see and automatically think “I love this… but how would I even get this home?” My little Nissan Versa can just barely handle the Dorito bag and blender, so when I wanted to buy a new mattress that I saw, I had to pass up the great deal at first because I had no way to take it home. Later that night I was searching for the mattress online and not only was it more expensive but I would still have to wait about a week for it to ship to my apartment. So I decided to skip buying it online.

The next time I was at Costco I had my eye on the mattress because it was such a great deal but Costco does not usually offer delivery (or so I thought) . I started looking through my phone to find a friend with a truck. I remembered that my friend Chris has a truck but he was out of town so that option was out the window. Next I looked into renting a u-Haul, which was a scary option for me. Driving one of their huge trucks by myself would be an absolute nightmare, plus no one was available to help me carry the mattress upstairs.

Luckily when I went back to the same Costco a few weeks later I came across GoShare. I found out that they have partnered with Costco for same day delivery. The process was extremely simple, all I had to do was download the app on my phone and input the pickup and drop off address. It gave me the options to choose what kind of truck or van I needed (I chose the small pickup truck). Then I could select one or two delivery professionals to help carry it into my apartment. The app asks for a picture and description of the item. Before I submitted my order I was able to get a price estimate which was between $39.99 and $49.99 which is about the same cost as a Uhaul and the guys helped me load and unoad. Within minutes, I had a GoShare driver accept my request and he met me at the store within 30 minutes.

The price came in just under $40 and the driver was kind enough to help set-up the mattress it my room for me. The experience was fast and easy. I wish I knew about it before I went through the trouble of searching for other options. The best part about it was that GoShare was available for me exactly when I needed it. I will definitely be using it next time I feel like impulse shopping at Costco and see something that won’t fit in my Versa (like the 8’ Wavestorm surfboard)!

FAQ Shipping and Delivery

Yes, however free shipping is offered on select products.

We have several different shipping options:

  • Curbside – We deliver items to your curb.
  • White glove – We deliver AND set up items*.*Available for select items.
  • Red carpet –We deliver items within a 3-4 hour delivery window and set up items for you inside your home*.*Available for select items and may not apply to web specials.

We deliver anywhere in the Continental USA.

Yes, our White Glove and Red Carpet shipping options include set up on select items.

Yes, in select areas, pick up is available. Please contact your showroom at the phone number listed on your invoice. To locate your store, click here.

Please call us immediately for assistance at (866) 942.3551.

You will receive a call the evening prior to your delivery confirming your 3-hour time window. In certain areas, you can also track your delivery by visiting our Delivery Tracker on the day your delivery is scheduled.

In certain markets, you will be given an open time window of 7AM – 10PM. You will receive a confirmation call the evening prior to your delivery and the delivery team will contact you on the day of the delivery to provide you with an estimated time that they will be in your area.

You will receive a call the evening prior to your delivery confirming your 3-hour time window. In certain areas, you can also track your delivery by visiting our Delivery Tracker on the day your delivery is scheduled.

In certain markets, you will be given an open time window of 7AM – 10PM. You will receive a confirmation call the evening prior to your delivery and the delivery team will contact you on the day of the delivery to provide you with an estimated time that they will be in your area.

Our 120 Night Sleep Trial allows you to return or exchange your mattress any time between 21 and 120 days from the date of purchase. To begin this process, please contact your showroom at the phone number listed on your invoice.

  • To locate your store, click here.
  • For additional details regarding our 120 Night Sleep Trial, click here.

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