How Long Does It Take For Purple Mattress Delivery

Home   /   How Long Does It Take For Purple Mattress Delivery

Purple supports.

Articles in this section

Purple® Mattress Shipping Times

What are the Purple® Mattress shipping times?

We understand if you’re eager to start sleeping great on your new Purple® Mattress! Shipping times can vary depending on holidays, promos, and weather conditions, but usually, your order will leave our warehouse within 3-5 business days. Of course, we’ll do our absolute best to get your mattress to you ASAP. The time of arrival to your home can vary depending on the location of where the mattress is being delivered to and your delivery method — ground shipping usually arrives 3-5 business days after it leaves our warehouse, while white glove delivery can take up to a few weeks.

To get a more accurate status update on your Purple order, please feel free to contact our Customer Care team and they will be happy to assist you! Contact us at 888-848-8456 or [email protected]

Where can Purple ship to?

We ship to the US and Canada – that includes all 48 Contiguous United States get free shipping. Shipping fees for everywhere else.

How will my Purple® Mattress be shipped?

Your Purple® Mattress will come vacuum-sealed and rolled up in a Purple plastic tube with convenient carrying handles and an easy-open tool. With ground shipping, it will be delivered right up to your front door and white glove delivery offers in-home setup and even old mattress removal (select mattresses qualify for white glove delivery).

Do you offer White-Glove Delivery?

For select mattresses weighing under 150 pounds, White Glove In-Home Delivery is available as an upgrade for a small fee or free FedEx delivery to your door. Mattresses over 150 pounds are delivered with complimentary white glove delivery (they’re too heavy to ship standard ground).

White-Glove In-Home Delivery is only available to a delivery address in the lower 48 states. You must select White Glove In-Home Delivery at the time of checkout. White-Glove Delivery is not available to APO/FPO addresses, nor is it available to certain remote locations, Alaska and Hawaii addresses. Additional restrictions may apply.

This offer is only good for orders placed directly through the Purple website, in Purple authorized retail locations, or from our direct-order telephone sales. White-Glove In-Home Delivery does not apply to any purchase made at third-party retail stores.

White-Glove In-Home Delivery includes:

  • Delivery to your home
  • Open and preparation of merchandise
  • Inspection of each item
  • Placement of merchandise in your home
  • Removal of all packing materials and cartons
  • Standard removal of bedding on a one-for-one basis (if selected at the time of checkout). However, we reserve the right to refuse the removal of soiled or stained mattresses or that show evidence of possible insect infestation.

By selecting White Glove In-Home Delivery, you consent to entry by Purple or its other hired independent contractors entry into your home and personal living space. You expressly assume the risk of having third party invitees in your home. Delivery personnel is NOT PERMITTED to move or handle your existing furniture. Please have your room and space ready, making sure all pathways are clear and removing all breakable items in the delivery path.

Purple Mattress Review: Ordering From Amazon vs. Purple

Kate is a mother of two and holds a Bachelor of Science (B.S.) degree from Sonoma State University. She’s also a passionate researcher.

The Purple mattress seems to be all the hype online recently, but is it really worthy of all that attention? I have tried almost all the high end mattresses looking for relief from my back pain: Simmons, Stearns & Foster, Aireloom, and Serta. Many of these mattresses were $2500 or more. Could this "mattress in a box" really stack up?

My goal is to give you an honest review about this mattress based on my experience so you can decide if it’s worth a try. Also, I will discuss the differences between getting the mattress directly from Purple versus getting it through Amazon.

Ordering a Purple Mattress From Amazon.com vs. Purple.com

The mattress features Purple’s trademarked “Hyper-Elastic Polymer” which is formed into a grid like pattern on top of two other supportive layers and it promises to provide a cooler mattress that is both plush like a soft mattress and supportive like a firm mattress. Purple includes a 10 year warranty and 100 nights to try out the mattress with no risk so, with urging from my husband, I decided to pull the trigger and order a purple mattress. Wait a minute! Should I order this mattress through Amazon.com or Purple.com? Well there are quite a few differences between the two options.

Should I Order from Amazon.com or Purple.com?

My husband wanted this mattress two months ago when I started doing the research on it so I needed to get it fast. I quickly discovered that there were two ways I could get this mattress.

I could order it directly through Purple’s website or through Amazon and there were significant differences between these two methods. After much research and many phone calls to both Purple and Amazon, I discovered the following.

Option 1: Ordering Through Purple.com

If I were to order my mattress directly through Purple.com, I am subject to their “lead times” (i.e. how long it takes them to make the product and get it to the shipping company). When Purple has a lot of orders, it could be four weeks or more just to get my mattress out the door and on its way to me! If they aren’t very busy it could be as little as two days. From what I saw from others online, it seemed like the typical lead time was about two weeks.

That was the case for me; Purple informed me that they were currently about two weeks out from shipping my order if I placed my order with them that day. Shipping would be free (and usually takes an additional two to three days), there would be approximately $100 in tax I would have to pay on top of the mattress price since I live in California, I would have the 100 night guarantee to try out the mattress, and by ordering directly through Purple, I would get their current promotion. At the time I called them, their promotion was a free seat cushion.

Seeing how my husband and I currently had our old, beat up queen sized mattress that hurt both of our backs, we were not excited at the prospect of waiting over two weeks to receive our new bed.

Option 2: Ordering Through Amazon.com

If I were to order my purple mattress through Amazon there were some significant differences. First, I could get the mattress at my front door guaranteed in two days! That would definitely make my husband happy. Also, for me being in California, there was no sales tax which would save me about $100. Sounds like a pretty easy decision doesn’t it?

Well there were two draw backs that I could find to ordering through Amazon. First, I would not qualify for their promotion they have on their website which was a free seat cushion. Secondly, I wouldn’t have their 100 night guarantee and would only have Amazon’s 30 day guarantee to try out the mattress.

Currently the listing on Amazon does boast “100 Night No Pressure Guarantee” which, as far as I can tell, is completely incorrect. From my calls directly to Purple’s headquarters, I was advised that if I were to order the mattress through Amazon, I was bound to processing any return of the mattress through Amazon and not Purple.

Purple representatives were very clear about this and even once I received my mattress there was documentation inside indicating that I would need to process any return through Amazon and not Purple.com. The literature I received also confirmed that I only had Amazon’s 30 days to try out the mattress and not the 100 nights that I would have gotten through Purple.

After a short deliberation with my husband, we decided to get our mattress through Amazon. True to Amazon’s word, we received our 140 pound king sized Purple brand mattress on our door step in two working days!

My First Impressions

My husband wrestled this mattress to our room and cut it open. This mattress inflated almost immediately and was at its fully inflated size within 15-30 seconds. Just to be sure, we let the mattress sit for another 10 minutes or so but it didn’t appear that was necessary and according to Purple’s website it really wasn’t. A few seconds is all that it needed.

The first thing we noticed about the mattress was that it was quite a bit thinner than our last mattress. I was surprised that I had not heard of that from any of the reviews I read. It is only about 9 inches thick, whereas our last mattress was about 12 inches thick. My husband is 6’2” tall and about 245 pounds and he was very concerned initially. He was worried he would hit bottom while sleeping on this mattress but we both agreed to reserve judgement until we slept on the mattress a few nights to get a good feel for it.

My Opinions After Six Months on the Purple Mattress

As I write this review, it has been about 6 months since we setup our new mattress in our room. I am very happy to report that my husband has not bottomed out the bed and we have been enjoying our restful nights immensely! Although the feeling of the mattress really is difficult to describe in words, I will do my best.

The top layer of the mattress feels both soft and firm at the same time. You can feel the grid like pattern the Hyper-Elastic Polymer has just underneath the surface. Areas where you put a lot of pressure will cause the little grid like polymer boxes to collapse down to the next firmer layer of the mattress, providing a firmer support. Areas where you put light pressure do not cause this to happen and you enjoy a very plush feeling in those areas.

The added benefit of this effect, in my opinion, is a feeling like your back is being (very slightly) stretched. Not enough to be uncomfortable, but it was enough to relieve some pressure in my back.

Have you ever tried one of those inversion tables to relieve back pain? You know that great feeling of stretching out your back and relieving pressure between the discs of you back when you hang upside down? It’s like that feeling just on a much more subtle level. This has caused both my husband and I to get some of the most restful night sleeps we have ever had along with zero back issues in the morning.

Conclusion

Overall, this mattress has been one of the best investments my husband and I have ever made. We went ahead and also got the matching Purple brand pillow, which also utilizes the same grid patterned Hyper-Elastic Polymer as the bed and is just as comfortable. I have had long time back problems due to a bulging disc in my back. I have also suffered many years with sciatica issues as well and I can honestly say my back has never felt better than it does now with this mattress, and as a bonus my husband never sweats while sleeping like he did before. It does seem to be a cooler mattress than our old one.

Looking back, I do kick myself for waiting the two months I did to research this mattress. Those months were filled with back pain and restless nights. I saw the Purple mattress early on in my research and should have bought it then. My only real complaint (which yes, I know, is very superficial) is the thickness of the bed. For purely aesthetics reasons I would love it if it were a bit thicker but it’s a small price to pay for the restful nights I have been having.

This is the best deal on a high end mattress that you will find anywhere. I will stake my two months of research on that statement. As long as you can live with it being a little on the thinner side then just get it. You have 30 days to sleep on it and you’ll have it in your room in two short days through Amazon. I promise you won’t be sending it back.

If you want to get more in-depth on this mattress, read some of the Amazon reviews or have a look at Consumer Report’s Take on the Purple Mattress.

This is the best deal on a high end mattress that you will find anywhere. I will stake my two months of research on that statement.

  • Purple Mattress Review: Is the Purple Powder Toxic?
    If you are at all concerned about the white powder that is reported to be in this mattress, see my research on this topic (the link above).

What is your biggest concern when it comes to purchasing a Purple Mattress?

Questions & Answers

I’m worried about how long the mattress sits in an Amazon warehouse before you order. Do you know how many days is the limit these things can stay rolled up for?

According to Purple, they recommend that the mattress doesn’t stay compressed and rolled up for any more than 2 to 3 weeks. Apparently, the main concern after that point is the proper expansion of the comfort grid system.

Other than Purple themselves, Amazon is the largest distributor of this mattress and I would imagine that their turnover is fairly high in their inventory.

My mattress had no problems expanding and it was fully expanded in probably 15 seconds or so. Hopefully, this helps to answer your question.

Related

Purple Mattress Review: Is the Purple Powder Toxic?

by Kate Daily 18

How to Choose the Right Seed or Bulb Catalog

by Caren White 12

A Real Nectar Mattress Review

by Audrey Lancho 0

What Type of Foundation Is Best for Memory Foam and Latex Mattresses?

by Brian Anderson 27

Don’t Just Throw Out Your Old Mattresses, Donate Them!

by Brian Anderson 53

Popular

What You Need to Know Before Buying Furniture on Wayfair

by Learn Things Web 20

How to Refinish a Table or Coffee Table for a Beginner

A Beginner’s Guide to Reupholstering a Couch, Step by Step

Comments

Chris Hayes

Any doubts about this mattress, I say to the nay sayers this is the best mattress I have ever owned. Thats coming from a guy that owed the sleep number, beauty rest, Denver mattress, Costco mattress and a few more all within a five year span. I am purchasing my third purple within a two years time period, my family loves these. Its worth buying from purple directly for another reason you get a ten percent discount if your a veteran that Amazon doesn’t offer. I do have plans to purchase a fourth mattress before the end of 2020. Once again this is a fabulous find and buy.

Chris

Nice write-up. I would recommend adding a "YMMV" caveat in regards to the lack of sales tax through Amazon. In light of the South Dakota v. Wayfair SCOTUS ruling, many states are requiring out of state retailers to collect sales tax. I’m a little surprised too, as I was under the impression that Amazon had been collecting sales tax for California residents since 2012.

I just ordered my mattress directly through purple, so I’m currently playing the waiting game.

Erin

Can you put it on top of a sleep number mattress?

Kate Daily

2 years ago from California

I’m not sure what the brand was, but it was a Costco memory foam "mattress in a box." Compared to the Costco mattress, the Purple mattress is lights years ahead.

ron white

What kind of mattress did you have before. I have a Talalay Latex mattress and its the best thing I ever slept on but after 20 yrs its nearing its end. Thanks

Eric Rost

To be honest I didn’t ask. It had been 2 business days and the order hadn’t shipped yet, Purple’s shipping method had delivery out 7 to 10 days past when they shipped and Amazon had guaranteed delivery in 3 days.

Kate Daily

2 years ago from California

I am glad I was able to help Eric! Out of curiosity, what was the lead time you were quoted from Purple? I was quoted 2 weeks.

Eric Rost

Thanks for this post. You made us decide to cancel our direct order and stick with Amazon shipping. Can’t wait to see how we like it!

Copyright © 2020 HubPages Inc. and respective owners. Other product and company names shown may be trademarks of their respective owners. HubPages ® is a registered Service Mark of HubPages, Inc. HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.

HubPages Inc, a part of Maven Inc.

Interior Design

Connect with us

About Us

Copyright © 2020 HubPages Inc. and respective owners.
HubPages Inc, a part of Maven Inc.

Purple Mattress Review

The Bottom Line.

  • The Purple Mattress features the Purple Grid comfort layer, a proprietary material that conforms to the body and sleeps very cool.
  • Low price-points make the mattress a high-value pick.
  • The Purple is a great choice for couples because it isolates motion transfer very well and does not produce any noise.

Buy a Purple Mattress at the lowest price.

Click here to learn more.

Purple Mattress Overview

Purple is a mattress and bedding product brand that first launched in 2015. The company currently offers three individual mattress models. This review will focus on the flagshipPurple Mattress, also known as the Original Purple.

The Purple Mattress was the first model constructed with the Purple Grid comfort layer, which consists of hyperelastic polymers molded into a grid pattern. This proprietary material conforms to the body like memory foam, but it feels more responsive and absorbs less body heat.

Other components of the mattress include transitional and support layers of high-density polyfoam, and a cover made from a polyester-viscose blend. The Purple measures 9.5 inches thick and is considered medium-firm, or a 6.5 on the 1-10 firmness scale.

Keep reading to learn all about the Purple Mattress, including materials and construction specs, prices, and performance ratings based on owner experiences and our own in-house testing. This review also looks at comparisons between the Purple Mattress and other leading bed-in-a-box models, along with Purple’s shipping, return, and warranty policies.

Table of Contents

Meet Our Testing Team

Isaac

Jackson

Rachel

Recommended for.

  • Sleepers who prefer mattresses with a floating feel.The Purple Grid comfort layer found in Purple Mattresses has a resilient, medium-firm feel, making it ideal for people who like sleeping “on” – as opposed to sleeping “in” – their mattress.
  • Lightweight and average weight individuals.The Purple Mattress provides very good support to sleepers who weigh 230 pounds or less, especially side- and back-sleepers.
  • Hot sleepers.The Purple Grid promotes steady airflow to keep the surface temperature-neutral. This allows the mattress to sleep very cool compared to other models with foam base layers.
  • Couples.The Purple Mattress isolates most motion transfer and does not produce any noise, making it a good choice for people who are easily disturbed by their sleep partner’s movements.
  • Value-seekers.The mattress has a very reasonable price-point considering its innovative material construction and solid overall performance.

Not Recommended for.

  • Sleepers who prefer a traditional memory foam feel.The Purple Grid conforms to the sleeper’s body, but the material does not provide the same pressure-relieving cradle as memory foam. Those who prefer sleeping “in” – not “on” – their bed may find the mattress too firm.
  • Heavier individuals.The mattress may not provide adequate support for sleepers weighing more than 230 pounds, resulting in uncomfortable sagging and added pressure.

Tuck’s Video Review

Our testing crew evaluated the Purple Mattress for motion isolation, temperature neutrality, and other performance factors. To see their findings, check out the video below.

Ratings Summary

Tuck’s testing team conducted an extensive evaluation of the Purple Mattress. Our review and rating process consists of three parts: in-house evaluation, external sleep testing, and data collection of verified owner experiences. To learn more about our review process, read our methodology here.

Our performance criteria and ratings for the bed are listed in the table below.

Mattress Performance Ratings

Durability

Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.

Although the Purple mattress features a polymer-based buckling-column gel layer, the company has been in business for a limited amount of time and the overall lifespan of the Purple mattress has not yet been determined.

Durability

Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.

Although the Purple mattress features a polymer-based buckling-column gel layer, the company has been in business for a limited amount of time and the overall lifespan of the Purple mattress has not yet been determined.

Motion Isolation

A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.

According to many owners, the Purple mattress isolates motion to a fair extent and helps cut down on nighttime sleep disruptions.

Motion Isolation

A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.

According to many owners, the Purple mattress isolates motion to a fair extent and helps cut down on nighttime sleep disruptions.

Off-gassing

Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.

Very few Purple mattress owners report strong, persistent off-gassing odor.

Off-gassing

Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.

Very few Purple mattress owners report strong, persistent off-gassing odor.

Pressure Relief

This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.

The Purple mattress conforms somewhat closely, and a large number of owners report improved spinal alignment and targeted pressure relief.

Pressure Relief

This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.

The Purple mattress conforms somewhat closely, and a large number of owners report improved spinal alignment and targeted pressure relief.

Temperature Neutrality

The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.

The Purple mattress is fairly temperature neutral, and most sleepers remain fairly cool throughout the night.

Temperature Neutrality

The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.

The Purple mattress is fairly temperature neutral, and most sleepers remain fairly cool throughout the night.

Edge Support

The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.

The Purple mattress offers minimal edge support, and sinkage where people sit is fairly common.

Edge Support

The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.

The Purple mattress offers minimal edge support, and sinkage where people sit is fairly common.

Noise

Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.

The Purple mattress is virtually silent when bearing weight.

Noise

Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.

The Purple mattress is virtually silent when bearing weight.

Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.

The Purple mattress is fairly responsive thanks to its unique comfort layer, and provides better springiness for sex than most competing all-foam beds.

Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.

The Purple mattress is fairly responsive thanks to its unique comfort layer, and provides better springiness for sex than most competing all-foam beds.

As you can see, the Purple Mattress earned favorable ratings across the board. For more details about each of these ratings, check out our full breakdownbelow.

Sleep Position Ratings

As part of our ratings process, we evaluated the Purple Mattress across different body types and preferred sleep positions. In addition to physical testing, we surveyed our sleep expert team and analyzed reviews from verified mattress owners and customers. Our findings are listed in the table below.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

WeightLightAverageHeavy
Sleep PositionLess than 130 LBS130 LBS – 230 LBSGreater than 230 LBS
Side
Back
Stomach

Purple Mattress Awards

Based on positive ratings from our testing team and verified owners, the Purple Mattress has earned the following awards in our Tuck Mattress Guides.

Best Mattresses on Amazon

Best Mattresses for Teenagers

Tuck readers get the best price on the Purple Mattress.

Click here for details

How Is the Purple Mattress Constructed?

Cover

The Purple Mattress has a top cover made from a knit blend of 67 percent polyester, 29 percent viscose, and 4 percent Lycra spandex. This material has a very soft and stretchy feel. The cover also features a slip-guard bottom is made of 100 percent polyester. Purple recommends spot-cleaning the cover with mild detergent if spills occur.

Comfort Layer

The Purple Mattress is constructed with the 2-inch Purple Grid comfort layer, a material unique to Purple models. The hyperelastic polymer layer buckles where the sleeper’s body exerts pressure, but the rest of the surface will not compress.

This creates a floating feeling akin to sleeping “on” the mattress, as opposed to beds that form a pressure-relieving cradle around the sleeper’s body. That said, the Purple Mattress conforms to a noticeable extent.

Due to the comfort layer’s open grid design, the Purple Mattress promotes steady airflow to keep the surface very cool. This gives the mattress better temperature neutrality than most competing models made with polyfoam or memory foam comfort layers.

And although the Purple Grid is fairly responsive, the material isolates motion transfer very well. Check out our ‘Temperature Neutrality’ and ‘Motion Isolation’ ratings below for more details.

Transitional Layer

The Purple mattress has a 3.5-inch transitional layer of 1.8 PCF high-density polyfoam. This component acts as a buffer between the Purple Grid and the denser support core, and prevents sleepers from sinking too deeply into the mattress. The bed’s medium-firm feel can be partially attributed to its transitional polyfoam, which is thicker and denser than the transitional layers found in most competing all-foam beds.

Support Layers

Beneath the transitional layer, the Purple Mattress contains 4 inches of 2.0 PCF high-density polyfoam. This denser material stabilizes the entire bed to maintain an even surface for sleepers. Although the layer is fairly short compared to the polyfoam support cores found in other models, the transitional layer is thick enough to help reinforce the mattress.

Mattress Height

Altogether, the Purple Mattress measures 9.5 inches thick. This profile is slightly shorter-than-average. The high-density polyfoam transitional and support layers constitute 7.5 inches of the bed’s height, and the mattress sacrifices a thick comfort system for more overall support and a firmer feel.

Product NameFirmness OptionsThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Purple MattressMedium-firm (6.5)9.5″4″ 2 PCF HD Polyfoam2″ Purple Grid Hyperelastic Polymer Material
3.5″ 1.8 PCF HD Polyfoam
67% Polyester
29% Viscose
4% Lycra Spandex

What Are the Firmness and Feel Like?

The Purple Grid’s unique construction gives the mattress a distinct feel compared to other models sold today. The grid conforms to the body where pressure is exerted, and this results in targeted contouring to the shoulders and hips while the rest of the sleeper’s body experiences a floating sensation.

The Purple Mattress offers a medium-firm feel. Sleepers won’t experience the deep pressure-relieving cradle of memory foam, but the Purple Grid conforms to a noticeable extent. Side-sleepers receive adequate cushioning for their bodies to keep their spine aligned, while back-sleepers don’t sink too much thanks to the sturdy transitional layer.

Check out our Sleeper Ratings below to learn how the Purple Mattress performed with sleepers in different weight and position groups.

Ratings Breakdown

Performance Ratings

Next, let’s take a closer look at each performance rating we’ve given the Purple Mattress. These ratings are based on findings from our internal and external testing teams, along reviews from verified mattress owners.

Durability

The Purple Mattress has been available to the public for a few years, but we have not had sufficient time to test this model across the average mattress lifespan of six to eight years. Our durability rating for the mattress is based on its materials and quality of construction, owner experiences, and Purple’s overall reputation.

We estimate the Purple Mattress will perform for about seven years before a replacement is needed. This projected lifespan is on par with the average all-foam bed. The Purple Grid is a highly durable material compared to memory foam or polyfoam. However, deterioration in the transitional and support layers may lead to body impressions in the sleep surface and excessive sagging, both of which affect how supportive the mattress feels for sleepers.

Owners can help protect their Purple Mattress from sagging and impressions by rotating the bed head-to-foot every three to six months.

Motion Isolation

To evaluate the Purple Mattress for motion isolation, we asked two testers to lie down on the bed at the same time. One tester moved around while the other felt for movement transferring across the surface. The mattress exhibited very good motion isolation during this test. The surface absorbed most of the movement, and the testers felt very little transfer. These findings were consistent with ratings from our external testers who share their bed with a sleep partner.

The Purple Mattress is on par with all-foam beds in this category. The mattress does not completely eliminate transfer, but the Purple Grid is designed to absorb the sleeper’s body where pressure is exerted while maintaining a flat, uniform surface across the rest of the bed. This allows the mattress to isolate motion very well while also being fairly responsive.

Off-Gassing

Our testers noticed some initial odor when unboxing the Purple Mattress. When they returned to re-evaluate the mattress a few days later, they found the off-gassing smells had completely dissipated. This is due in part to the comfort layer’s open-grid design, which does not trap unpleasant smells like solid foam. Owner experiences with the Purple Mattress also indicate low odor potential.

All mattresses produce some off-gassing odor when new, but models with foam components tend to be smellier than other mattress types. Most mattresses do not produce excessive odor beyond the initial unboxing stages, but some carry a noticeable and persistent smell. The Purple Mattress is a good option for people who find even faint off-gassing odor offensive.

Pressure Relief

Our testers evaluated the Purple Mattress for pressure relief by lying on a sensory pad that monitors reduced blood circulation in the shoulders, hips, and other pressure-sensitive areas. They also changed positions to see if pressure increased or decreased on their side, back, and stomach.

Overall, our testers weighing 230 pounds or less reported adequate pressure relief. Heavier sleepers, on the other hand, experienced more added pressure.

The bed’s pressure-relieving abilities also vary by sleep position. The Purple Grid material offers good cushioning for the shoulders and hips, which can improve spinal alignment for side-sleepers, while the robust polyfoam layers provide even support and weight distribution for back-sleepers.

Stomach-sleepers weighing 130 pounds or more found the mattress too prone to sagging. For those who sleep on their stomach, too much sagging causes the body to sink too deeply and often causes neck and shoulder pain.

Temperature Neutrality

The Purple Grid has an open construction that allows more air to flow through the layer. As a result, the Purple Mattress absorbs minimal body heat and sleeps exceptionally cool – especially compared to beds with memory foam or polyfoam comfort layers, which tend to trap a fair amount of heat. We recommend the Purple Mattress to anyone who finds all-foam beds too hot.

Edge Support

Our testers evaluated the Purple Mattress for edge support by sitting along the bed’s perimeter as an owner might do when getting in and out of bed. Testers in all weight groups noticed significant sinkage while sitting, particularly those who weigh more than 230 pounds. As the transitional and support foam deteriorates, the mattress may begin to permanently sag in areas where owners normally sit.

Our testers also took turns lying along the edge of the mattress to check for feelings of “roll-off.” Testers weighing 230 pounds or less found the edges relatively stable, but heavier individuals felt less secure. Overall, we consider the bed’s edge support to be fair at best.

The Purple Mattress is comparable to all-foam mattresses in terms of edge support. Other mattress types, such as innerspring and hybrid models, have dense coil systems that reinforce the perimeter against excessive sinkage and provide more stability for sleepers across different weight groups.

Noise

During our tests, the Purple Mattress did not produce any noise when bearing weight. The Purple Grid material is virtually silent, as are the transitional and support layers, making the Purple Mattress comparable to other all-foam or all-latex beds in terms of noise potential. Other mattress types tend to be louder due to different internal components, such as coils found in innerspring or hybrid models.

The Purple Grid is fairly responsive with a noticeable bounce, making it a good option for couples who prefer a springier surface for sex. However, the comfort layer’s buckling material may sink excessively for some couples, especially if they are on the heavier side.

Many couples find lower-profile mattresses uncomfortable for sex because they bottom out easily. This does not appear to be an issue with the Purple Mattress. Although the bed has a 9.5-inch profile, its heavy frame and dense transitional and support materials provide decent stability.

Sleeper Ratings

The ideal firmness and thickness settings for a mattress largely depend on a sleeper’s body weight, shape, and preferred sleep position. In order to better inform our readers and avoid subjectivity in our review, the Tuck team evaluated the bed with sleep testers of varying body types and position preferences.

Lightweight Sleepers – Less than 130 lbs.

Our lightweight testers found the Purple very comfortable across different sleep positions. The Purple Grid conforms closely enough to cushion the body and alleviate pressure for side-sleepers, while the transitional and support foams help distribute weight and maintain an even plane for back- and stomach-sleepers.

Sleepers weighing less than 130 pounds often prefer soft to medium-soft mattresses because they conform more closely to their bodies. Firmer beds do not conform enough, resulting in less pressure relief – and in some cases, added discomfort. The Purple Mattress is an exception due to its unique comfort layer composition, which offers adequate contouring for lighter people while maintaining a firmer feel.

Side-sleepers who prefer to sink deeply into their mattress may not find the Purple Mattress comfortable. However, we recommend the mattress to any lightweight individual who likes sleeping “on” – not “in” – their bed.

Average Weight Sleepers – 130 to 230 lbs.

Overall, our average weight testers found the Purple reasonably comfortable, but their experience largely depended on sleep position. The most positive ratings came from back-sleepers weighing 130 to 230 pounds, who felt the mattress provided an optimal balance of body-conforming and support. Side-sleepers also enjoyed the mattress but noted some pressure build-up.

Average weight stomach-sleepers experienced some sagging – a common issue associated with this position. Many people carry a large portion of their weight in their midsection, and sleeping on the stomach can pull the body deeper into the mattress.

Models with robust coil systems often withstand sagging and maintain an even surface. However, the Purple Mattress and other beds with foam transitional and support layers are more likely to sag excessively.

Heavyweight Sleepers – More than 230 lbs.

The Purple Mattress also received mixed ratings from our testers weighing more than 230 pounds. Back-sleepers found the mattress adequately supportive and did not experience too much sagging, though they felt some added pressure at times. Side-sleepers also reported more pressure, with uneven support around the hips.

Heavier stomach-sleepers experienced significant sagging, and this has a major effect on how comfortable the mattress felt. The potential for stomach-sleeper aches and pains, particularly around the neck and shoulders, is fairly high for the Purple Mattress.

Pricing and Discounts

  • Twin$599
  • Twin XL$699
  • Full$849
  • Queen$999
  • King$1,299
  • Cal King$1,299

Purple Coupons and Promos

Get the best price on a Purple Mattress.

Click here to learn more

Other Purple Sleep Products

Purple Hybrid

Purple Hybrid Premier

Purple Plush Pillow

Purple No Pressure Pillow

Purple Bamboo Sheets

Purple Mattress Protector

Purple Power Base

How Does the Purple Mattress Compare to Other Beds?

We urge all mattress shoppers to compare different brands and models before deciding which bed is best for them. In this next section, we’ll see how the Purple Mattress stacks up against other Purple models and some leading mattresses from competing brands.

Purple Mattress vs. Purple Hybrid

Like the Purple Mattress, the Purple Hybrid is built with a 2-inch Purple Grid comfort layer and offers a medium-firm (6.5) feel. The key distinction between these two beds is support core construction, as the Purple Hybrid features pocketed coils reinforced with transitional and base layers of high-density foam. The hybrid has an 11-inch profile and provides more overall support than the Purple Mattress.

Due to strong airflow through the coil layer and good surface cooling from the Purple Grid, the Purple Hybrid offers excellent temperature neutrality. The Purple Mattress sleeps reasonably cool, but the hybrid is a better option for hot sleepers. The Purple Hybrid’s thick coil system also offers better support for heavier sleepers, as well as more reinforcement along the edges.

The Purple Mattress has a lower price-point than the Purple Hybrid, though the latter is still very inexpensive compared to other hybrid models. If cost is a major factor, shoppers may opt for the Purple Mattress, but we recommend the Purple Hybrid to anyone seeking exceptional cooling and support from their bed.

Purple Mattress vs. Purple Hybrid Premier

The Purple Hybrid Premier is a variation on the Purple Hybrid. Shoppers can choose from a 3-inch Purple Grid with a medium (5.5) feel or a 4-inch grid with a medium-soft (4.5) feel. Like the Purple Hybrid, the Hybrid Premier has a 7.5-inch pocketed coil support system for excellent temperature neutrality and very strong support.

The Hybrid Premier’s thicker comfort layers mostly eliminate motion transfer, giving this model a slight edge over the Purple Mattress and Purple Hybrid in terms of motion isolation. Thanks to a higher profile that doesn’t sacrifice coil thickness, the Hybrid Premier also offers even support and pressure relief for sleepers across all weights and position groups.

For many shoppers, choosing between the Purple Mattress and Purple Hybrid Premier will come down to pricing. The Hybrid Premier is fairly expensive with a 3-inch Purple Grid, and exceptionally expensive with a 4-inch grid. However, Purple offers free White Glove delivery – including in-home assembly and old mattress removal – for Hybrid Premier orders. This service is not available for free with the Purple Mattress.

Purple Mattress vs. The Casper

The Casper mixed-foam mattress offers a medium (5) feel and close body-conforming. A top polyfoam layer gives the mattress a light bounce, resulting in a combination of sleeping “on” and sleeping “in” the bed. This contrasts with the Purple Mattress, which creates the sensation of floating on top of the surface.

Although the Casper has better-than-average temperature neutrality for an all-foam bed, the mattress does trap some body heat and may sleep warm as a result. This makes the Purple Mattress a better choice for hot sleepers. However, the Casper’s less responsive surface absorbs and minimizes more motion transfer, and its robust support system provides better edge support.

Price-points are nearly identical between the Casper and Purple Mattress. Those who prefer a balance of sinking and sleeping on top of their mattress may want to choose the Casper, while the Purple Mattress is a better option for those who like sleeping “on” their bed.

Purple Mattress vs. Leesa Mattress

Like the Casper mentioned above, the Leesa Mattress is a mixed-foam model made with polyfoam and memory foam comfort layers. The mattress has a medium (5) feel and conforms closely, but does not provide the same body cradle as traditional memory foam. The surface has a light bounce, but the Purple Mattress is much more responsive.

The Leesa Mattress does not trap as much body heat as other all-foam beds, but the Purple Mattress promotes stronger airflow thanks to its open-grid comfort layer and sleeps cooler by comparison. Both beds isolate motion transfer very well and do not make any noise when bearing weight, so either model is suitable for anyone who awakens easily due to their sleep partner’s movements.

The Leesa has a lower price-point than the Purple Mattress, but both models are considered fairly inexpensive. Those who enjoy a combination of sleeping “in” and sleeping “on” their mattress may want to choose the Leesa Mattress, but the Purple Mattress is better suited to hot sleepers and those who prefer sleeping “on” their bed.

Purple Mattress vs. Nectar Mattress

The Nectar Mattress is made with two memory foam comfort layers, along with a memory foam transitional layer and a high-density polyfoam base. The mattress is medium-firm but the materials conform very closely to the sleeper’s body to form a deep body cradle. This contrasts with the Purple Mattress, which makes sleepers feel as though they are floating on the surface.

On the other hand, hot sleepers will probably feel more comfortable using the Purple Mattress. The Nectar Mattress has low- and medium-density comfort layers that trap a minimal amount of body heat, but the bed may still sleep warm for some. In other areas, such as motion isolation and pressure relief, the Purple and Nectar mattresses performed at roughly the same level.

The Nectar Mattress costs less than the Purple Mattress, but both beds offer good value for shoppers. The Nectar Mattress is a great option for people who enjoy the traditional feel of memory foam, while the Purple Mattress is better for those who like more push-back from their sleep surface.

Purple Mattress vs. T&N Mattress

The T&N Mattress from Tuft & Needle is an all-polyfoam model with a graphite-infused comfort layer and a high-density polyfoam base. Like the Purple Mattress, the T&N Mattress has a medium-firm (6.5) feel. The polyfoam also gives the T&N Mattress a light bounce, but the Purple Mattress is still a more responsive model.

Both mattresses isolate motion transfer very well and are silent when bearing weight, making either one a good option for couples. The T&N Mattress also sleeps fairly cool thanks to the graphite infusion in its comfort layer – but for those who tend to feel too hot on foam beds, the Purple Mattress will probably be more suitable.

The T&N Mattress has a lower price-point than the Purple Mattress, but both are inexpensive and considered high-value models. Sleepers who like the conforming of foam will likely prefer the T&N Mattress, while people who want to sleep exceptionally cool may want to pick the Purple mattress instead.

Purple Mattress

Purple Hybrid

Hybrid Premier

Casper

Leesa Mattress

Nectar Mattress

T&N Mattress

MATTRESS TYPEFoamHybridHybridFoamFoamFoamFoamPRICE RANGE$999$1,449$2,199$995.00$999$799$506FIRMNESS OPTION6.56.54.5,5.55.556.56.5AVAILABILITYonlineonline, in-storeonline, in-storeonline, in-storeonline, in-storeonline, in-storeonlineSLEEP TRIAL100 nights100 nights101 nights100 nights100 nights365 nights100 nightsWARRANTY LENGTH10 Year, Non-prorated10 year11 year10 Year, Limited10 Year, LimitedLimited Lifetime10 Year, Non-prorated

Read More Purple Comparisons

Purple Mattress FAQ

Sleep Trial 100 nights

Shipping Free to contiguous U.S.

Warranty 10 years, non-prorated

Made In USA

Where Can I Buy the Purple Mattress?

In addition to the Purple website, the Purple Mattress is available for purchase on Amazon.com. The mattress is also sold in brick-and-mortar stores across the country, including select Mattress Firm locations. A full store directory is available online. Purple occasionally opens pop-up showrooms, as well.

Where Do They Ship?

Purple ships mattresses to all 50 states and anywhere in Canada.

White Glove Delivery?

White Glove delivery is not available for any Purple Mattress orders.

Old Mattress Removal?

Old mattress removal is not offered with any Purple Mattress deliveries.

Full Delivery Policy

The delivery policy for Purple mattresses is as follows:

  1. Standard deliveries are made withinfive business days. Customers that requestexpedited shippingcan expect their mattress to be delivered withintwo business days.
  2. Purple reserves the right tocancel ordersthat appear to have been made by dealers or retailers for resale purposes, andnot for private use.
  3. Ordersmay not be cancelledonce they haveshipped.
  4. Deliveries and returns may take longer for mattresses shipped torural areasof the U.S. Specific delivery time estimates are not available, but Purple ships mattresses using UPS, FedEx, and other courier services.

Trial Period and Warranty Details

Trial Period and Guarantee:Purple offers a100-night sleep trialfor all mattresses.

  1. The sleep trialbeginson the originaldate of purchase. The Purple Mattress may bereturned for a refund or exchangedfor another Purple model atany pointduring this sleep trial.
  2. There isnot a mandatory break-in period, but Purplerecommendstesting out the mattress forat least 30 nightsin order to properly break it in.
  3. If an owner opts toexchange the mattress, the second modelwill not be eligiblefor the sleep trial.
  4. Purplewill coverall shipping and handling expensesassociated with returns and exchanges, unless there are ‘extenuating circumstances.’ Purple will notify customers before charges are applied for these reasons.
  5. Customers must contact Purpleby phonein order to begin the return/exchange process. Returns and exchangesmay notbe facilitated oversocial media.

Warranty:Purple offers a10-year nonproratedwarranty:

  1. The warranty coverage will begin on thedate of purchase. Purple will, at their sole option,repair or replace mattresseswith defects for as long as the warranty is valid.
  2. According to the warranty, the mattressmust be“used on afirm, flat, solid-surface, non-spring foundation(whether non-moving type or adjustable type) sufficiently strong to remain flat and firm under the weight of the mattress and its users, from the date of delivery onward to the date of the warranty claim without interruption.” Additionally,Queen-size mattresses and largermust be used on foundations withat least five legs and center support. Failure to follow these guidelines willvoid the warranty.
  3. The warrantycoversindentations in the sleep surface measuring1 inch or deeper. The warranty also coversmanufacturing flawsthat cause mattress materials to split or crack prematurely.
  4. The warrantydoes not coverindentations that measureless than 1 inch, as this is considered normal wear and tear. Other defects not covered includephysical damage such as burns or stains, or issues that arise due tochanges in the owner’s comfort preferences.
  5. Themattress coverisnot includedin the mattress warranty, and will be protected under aseparate warranty for two yearsafter the original purchase. Purple reserves the right to repair or replace the cover, depending on the nature of the claim. The owner will be required to pay transportation and inspection costs for cover damages.
  6. The warranty isexclusively offeredto original owners who purchase the mattress from Purple or an authorized retailer and kept the mattress within the United States. The warranty will bevoidedif the mattress is resold or gifted to another owner, or if the mattress leaves the U.S.

Company Information

Customer Service

7 out of 10 owner experiences show customers have had a positive experience with Purple, irrespective of whether or not they liked their mattress.

Frequently Asked Questions

We hope this page helps with any questions you may have. If you have another question we haven’t answered, e-mail us!

Purple Store Orders

Purple Store Business

Purple!

Sharing!

How do I exchange or return a product?

You’ll find our exchange and return policyhere!

How long does shipping take? Can I place an Expedited order?

Most orders go out the door within 1-2 business days, often the same day or next morning after your order. In the Continental U.S.,Standardshipping takes 3-5 days for lighter items (packages under 13 ounces that tend to go First Class) and 4-8 days for most other packages via Parcel Post or FedEx Ground.Expeditedorders usually arrive within 2-3 days once shipped. We’re usually shipping from Seattle and timing will vary by the distance. International orders tend to take 5-10 days to reach the destination country and delivery will vary based on customs and local delivery speeds. Expedited international orders tend to arrive a few days faster. See notes on theshopping cart pagefor details.

Expedited shipping, and even Express overnight shipping, are available. Once an item is in your cart you can select Standard or Expedited shipping. If you would like your order sent via overnight or with a specific date guarantee, please e-mail us and we’ll either set your order up manually or can send you a link to a secure payment page for the price difference; in most cases we can accommodate overnight orders.

During the holiday rush all shipping often takes a bit longer, of course, and we do our best to keep updates on the cart page and recommend quicker options when needed.

We welcome rush orders and are happy to quote guaranteed overnight, 2-day, or 3-day shipping service when requested.

Where can I check my order status?

Orders usually go out the same or next business day, sometimes taking two business days to ship. You should receive an e-mail from us when your order is first placed and another when your order goes out within 1-2 business days. If you don’t see those e-mails (from [email protected] )please check your junk mail folder. We nearly always include a tracking number (and/or customs number for exports) to help you follow your shipment’s progress. If your order happens to ship via USPS, we use Delivery Confirmation but please keep in mind that it’s not minute-to-minute tracking and sometimes shows muchlessshipping progress than there actually is!!

I didn’t get an e-mail after I placed my order. Did you get my order? How do I track it?

Our system immediately sends both a payment receipt and order details to your e-mail address you enter. VERY often that filters to your junk mail or spam folder, so please find it there and mark it as not spam. Even better, add us to your address book or white list so you’ll see our message when your orders ships or any follow-up questions. If you think you might have entered the wrong e-mail address, or perhaps an old one, please let us know and we’ll update it.

Can I buy gift certificates for The Purple Store?

You can choose either having a physicalThe Purple Store Gift Certificate by Mail/Post, sent to you or the recipient, or save postage and delivery time by choosingThe Purple Store Gift Certificate by E-mailsent to you or the recipient.

Ordering a bunch of gift certificates mailed to the same place? We might be able to discount the shipping for you or save you time in setting up the certificates; please ask!
If you want tomanually have us set up a group of gift certificates for you, please e-mail us with the following information:

  1. Billing name, address, and phone
  2. Shipping address to which you’d like the certificate sent, if you’d like a physical certificate mailed directly to the recipient
  3. Gift "from" name (probably your name)
  4. Gift "to" (recipient) name
  5. Amount (min. $10 U.S.)
  6. (Optional) A short note or message for the packing slip or e-mail if we’re mailing or e-mailing the certificate directly to the recipient
  7. Whether you want us to mail a physical certificate ($2 by First Class Mail or $6.45 for Priority Mail), e-mail a PDF to you to print or forward, or e-mail directly to the recipient at a given e-mail address.

We’ll set up the purchase and will send you a link to a secure payment page for the certificate(s). They generally ship within 1-2 days of the order being completed.

Gift certificates can be used on our website during the Payments step, as well as at our Seattle location!

Do you have a physical store?

Can I send a check or money order?

We’re happy to accept checks or money orders for some items. There are two possibilities:

A) If you’re just buying a few items, we can take the order by e-mail, you send a money order in (as long as it’s based on U.S. dollars), and we’ll ship the order out when we receive the money order.

You can also use an e-check transfer straight from a bank account by using the regular cart checkout. We use PayPal for our cart and they have an electronic check option.
If you’d like to submit an order via e-mail paid by money order, please e-mail us with the following:
–Items you’d like, size (if relevant), and quantity (easiest to just use our shopping cart and instead of hitting the checkout button, copy the order information and paste it in your e-mail).
–Full name, shipping address, and phone #.
We’ll reply and confirming order receipt and providing an address for the money order.

B) For large volume orders (typically over $250) of most products, we can usually make arrangements for check or money order payment.

Our privacy policy is top notch and we never resell customer information, so if you have a friend who is willing to make the purchase for you with their credit card, it might be a good temporary solution.

A color in the product name doesn’t match the photo’s purple shade on my screen. What’s up?

There are two possible reasons why the title and shade may look different on your screen. First, monitors display colors a little differently. What looks like dark violet on a laptop LCD might be brighter on a desktop monitor; Keep an eye four our color descriptions on the product page as well. Second, we carefully watch manufacturer dye lots but occasionally something slips through. If you receive a product that is supposed to be purple and it turns out to be so Lilac Smoke that it’s grey, so Lavender that it’s blue, or so Mauve that it’s pink, please let us know. We’re committed to connecting you with purple products, not close approximations.

What’s your privacy policy?

We won’t abuse your information. Details are in The Purple Store’s privacy policy.

How much does shipping cost?

Shipping charges depend on weight, with a mininum per-order amount. We try to match our shipping fees to our actual costs (and yes, inexpensive items can sometimes be heavy and cost a bit to ship, or $5.50 to ship a $7 item can seem funny). You’ll notice that shipping costs don’t go up as much as you add a second and third item to the cart, so you’ll save a bit when ordering things together as that saves postage costs We’ve found that "free" shipping isn’t really free because stores actually build in shipping charges to their prices, so you wind up paying the shipping charge many times over if you buy several items. You can easily see the shipping cost right in the cart as you add items.

Do you ship internationally, to P.O. Boxes, or to military addresses?

We gladly ship nearly all of our items almost anywhere in the world, including Hawaii, Alaska, P.O. boxes, and APO/FPO military addresses. See our notes on choosing an international shipping method below. Furniture can get a bit costly to ship overseas so ask for a custom quote if you’d like any of ourpurple furnitureitems.

Please note that some countries have import tariffs or taxes and you will be responsible upon delivery for any import fees assessed by your customs service. Please keep this in mind when sending a gift directly to the recipient!

What international shipment method should I choose? What happens if I don’t receive the package?

This is important:We promise to ship your package and do our very best to make sure your item reaches you. When we ship internationally, only Express packages (at an optional extra charge by contacting us) will have full tracking and refundability. Packagesnearly alwaysreach our customers in a timely way but regular International Mail shipping methods do not offer tracking. Expedited (Priority International Mail) shipping offers a slight bit more tracing andsometimescan be claimed if anything goes wrong so we recommend that if you’re concerned. Please understand that there is little we can do for lost Standard international shipments so choose the shipping type accordingly (and if you really don’t trust your postal service we’re happy to quote FedEx, though the cost is significantly higher).

Our disclaimer here is that we wish we could be responsible for shipments until received but we simply cannot. We try to find a way to help but we cannot promise to re-ship or refund items that aren’t received. Expedited shipments give you a bit more protection and Express shipments give you even more, so please keep this in mind. Again, it’s very rarely an issue but we have to give this official disclaimer.

I’m ordering larger furniture like a sofa and the product page says it ships by freight. What are the freight options?

Some of our larger furniture pieces (sofas, some chairs) ship by freight (mostly assembled, on a truck, on a wood pallet). The product page will tell you if freight shipment is needed (some items like our chaise lounge are cleverly designed to come apart in just the right size for UPS or FedEx parcel shipment to save you shipping cost). If the item says it ships freight, please see details on ourfreight shipment information page.

Is check-out secure? Why does my (older) browser warn me if use PayPal checkout?

Yes! You should see "https" in your browser address bar with a (usually green) lock or icon showing that we are a verified, confirmed, and secured site.

If you choose to check out via PayPal (the on-site checkout has lower fees for us so we always encourage that) security will be provided by PayPal (no account required). They also take extraordinary steps to secure your credit card and other personal information.

Is there a phone number for The Purple Store?

We try to do as much as we can by e-mail and we do our best to reply quickly. E-mails help us route your question to the most appropriate staff member and help us keep prices down by minimizing phone staff. If you need to talk to us by phone, we ARE quite happy to call you. E-mail us your phone number(s) and good times to reach you and we’ll be in touch shortly.

Can you send me a paper catalog?

Our website really is our catalog and we don’t have a paper catalog at this time. New items arrive so often it would be hard to keep up! We’d like to instead invite you to subscribe to the Purple Club e-mail list on ourHome pageto receive the newest product updates, purple news, special offers, and other occasional e-mails from us!

Will you sell my purple products on your website?

Please email us a product description and we’ll gladly consider your (new, reorderable) product(s)!

What if my package doesn’t arrive or the wrong items arrive?

Some important legal stuff: We love our customers and, to make sure we stay in business, we have to limit our liability and our promises to what we can control. We will do our best to ship packages quickly and on time and are proud of our track record of quick, accurate shipments. Mistakes do happen, though, and occasionally a package can be mis-packed or mis-shipped. We do our best to correct those orders immediately. It’s also possible for a carrier (USPS, FedEx, UPS), a 3rd party seller, or dropship supplier to fail to deliver a package on time or as requested. To reduce fraud, if a carrier is at fault or package tracking shows the shipment was delivered but is not found on the receiving end, The Purple Store will not be responsible for replacement or any costs incurred because of the package not being received (you agree that it’s considered yours once we hand it to the carrier). Be sure you’re providing us with a safe delivery location! Or contact us to make specific arrangements for another location or requiring a signature (which usually costs a bit extra and requires you to be home). When the carrier or another party is at fault, we will do our best to help customers resolve the situation or locate the package. Additionally, our liability in any case is (and to stay open must be) limited to the cost of the item(s) ordered. All sales are made under these terms and purchases are made under these terms.

Any other disclaimers I should understand if there’s a typo or error on the site?

We try to do our best to provide you helpful, timely customer service. We try to exceed your expectations. We do our best to provide fair prices and shipping rates. We do our best to keep pricing information accurate and current, but are not responsible for typographic or pricing errors if they occur. If you’re not satisfied with a purchase, we’ll do what we can to help you return it or exchange it. If you love what you purchased, we want to hear about that, too!

Please read our full shipping, returns, and exchanges policy here.

Do you do promo codes a lot? Are there restrictions?

Promo codes are rare for us; we try to keep our everyday prices reasonable! We’re more likely to occasionally send something nice to long-time members of The Purple Club (our email list for purple fans; join it!).

Offers are subject to a change or expiration at any time. Codes sent to individuals are specifically for you! Codes must be applied by you to the order itself before completing checkout; we wish we could apply these for you retroactively for orders placed without them and appreciate your understanding! Same goes for orders placed before or after the effective time of the offer. Promo codes are not combinable with each other or with any site-wide offers. Those vouchers themselves, or any promotional gift certificates or cards, have no cash value. Some of them are single-use so use them well and get lots of things you’d love to have!

I’d like to link to The Purple Store on my web page or blog. Do you have any images I can use?

Yes!! Please see some banners we’ve createdhere. If you’d like to send us some you’ve created, we’d love to see them!

FAQ Shipping and Delivery

Yes, however free shipping is offered on select products.

We have several different shipping options:

  • Curbside – We deliver items to your curb.
  • White glove – We deliver AND set up items*.*Available for select items.
  • Red carpet –We deliver items within a 3-4 hour delivery window and set up items for you inside your home*.*Available for select items and may not apply to web specials.

We deliver anywhere in the Continental USA.

Yes, our White Glove and Red Carpet shipping options include set up on select items.

Yes, in select areas, pick up is available. Please contact your showroom at the phone number listed on your invoice. To locate your store, click here.

Please call us immediately for assistance at (866) 942.3551.

You will receive a call the evening prior to your delivery confirming your 3-hour time window. In certain areas, you can also track your delivery by visiting our Delivery Tracker on the day your delivery is scheduled.

In certain markets, you will be given an open time window of 7AM – 10PM. You will receive a confirmation call the evening prior to your delivery and the delivery team will contact you on the day of the delivery to provide you with an estimated time that they will be in your area.

You will receive a call the evening prior to your delivery confirming your 3-hour time window. In certain areas, you can also track your delivery by visiting our Delivery Tracker on the day your delivery is scheduled.

In certain markets, you will be given an open time window of 7AM – 10PM. You will receive a confirmation call the evening prior to your delivery and the delivery team will contact you on the day of the delivery to provide you with an estimated time that they will be in your area.

Our 120 Night Sleep Trial allows you to return or exchange your mattress any time between 21 and 120 days from the date of purchase. To begin this process, please contact your showroom at the phone number listed on your invoice.

  • To locate your store, click here.
  • For additional details regarding our 120 Night Sleep Trial, click here.

Chat with a Sleep Expert and Save Big! We are here 24/7 to help you find the right mattress at the best price guaranteed.

Speak with a sleep expert.

Sign Up Today for Special Offers and Promotions.

Find Us on Social

Add a Comment: