How Long Do Koala Mattresses Last

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How Long Does a Latex Mattress Last?

Purchasing a new mattress can be a chore, so you’d be best to buy a mattress that will last. Natural latex mattresses last longer than memory foam or innerspring mattresses, with an average lifespan of 8-10 years.

There are a number of factors that will affect how long your latex mattress will hold up.

The first consideration is having a proper mattress cover. Since latex is a natural material, exposure to sunlight, dust, and moisture can accelerate the breakdown process. This is great for when you are ready to dispose of your mattress, but not for increasing its lifespan. We suggest a cotton and wool blend cover be used on latex mattresses so that you still reap the benefits of latex’s breathability while keeping the inside protected.

The second consideration is a sleeper’s bodyweight. The truth is that the more you weigh, the more quickly your mattress will breakdown. This is simply due to gravity. This is why we make the Naturale Grand mattress. We built this mattress specifically for overweight people. The 100% natural latex mattress consists of an extra firm support base, with a medium-firm top layer that provides comfort and with support. We know that our overweight sleepers will wear out the top layer more quickly, but don’t want them to have to buy an entirely new mattress so we decided to make this layer replaceable whenever the mattress starts to lose it’s “oomph.”

We hope you enjoy your latex mattress for years to come. To find the best option for you, our customer service team is available to answer any questions you may have.

How Long Do Mattresses Last? The Results May Shock You!

Mattresses are pretty expensive — one quick glance at our buyer’s guide will confirm this fact. This is why many people do not replace them – not even after many years of use.

They do not want to spend a lot of money on a new one. Besides, now you can delay the process of buying a new one if you do an excellent job at maintaining your existing one.So, how often should you replace your mattress?

It doesn’t matter which type of bed you have. Most of them are ready for replacement within ten years to ensure a good night’s rest (old mattresses can hurt your sleep quality). Besides, it can last beyond ten years on average, if the owners maintain it properly.

Also, many different factors affect a bed’s lifespan. You can extend its life expectancy by following a few easy steps in the text below. We prepared and wrote down some tips to boost its longevity.

How long do koala mattresses last


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The Koala mattress is one of the most popular mattresses in Australia. They were one of the early companies to revolutionize the direct-to-consumer mattress in the box space in the country. Their mattress gets good marks from customers overall, but with new competitors offering more traditional materials, will they be able to defend their title as the best?

Mattress Score

Overall Score: 9.4/10

Customer Satisfaction:9.4/10

Price Value:9.2/10

No Back Pain:9.3/10

Trial Period:120 Nights

General Support:9.4/10 ⓘ

No Motion Transfer:9.4/10 ⓘ

No Odor on Delivery:9.3/10

Good for Hot Sleepers:9.3/10

Sex / Bounce:9.3/10

Good for Heavy Folks:9.4/10

Koala’s Specifics

The Koala mattress is one of the most popular mattresses in Australia. Its mattress in a box concept has transformed the way that people buy mattresses. In terms of their quality, it is higher than average, but so are their prices for the materials used.

If you are looking for a long lasting mattress for less,take a look at the Noa hybrid mattress or the 624 memory foam mattress for more competitive prices.

Quality of Materials

Koala has developed their own proprietary foam that helps with breathability while still being ultra-comfortable. Their kloudcell™ technology is both highly responsive and has an open-cell structure for better air-flow.

The Koala mattress comes with two layers of foam. Here are the details:

Cover Layer:The cover perfectly hugs the mattress while whicking away moisture and keeping things airy on the surface. It is alsomachine washable for easy clean up.

Layer 2:The first comfort layer is Kloudcell™ foam, which was developed by Koala. It isopen cell technology that promotes air flow while whisking away pressure points.

Layer 3:The second comfort layer is a firmer base foam that providessuperior spine support while keeping partner disturbance to a minimum.

Overall Comfort

Over 93% of Koala’s customers gave it a 4 or a 5 star review. This is high praise from their customers. For those that found something lacking, the most common complaint was that the mattress was too firm for them.


Take a look above for our firmness chart. This mattress is a tad bit firmer than most customers enjoy. The firmness of the mattress provides superior spine support for those that are average sized and back and stomach sleepers. For side sleepers, it may be too firm and exacerbate hip and shoulder pain for some sleepers.

Back Pain Relief

For those that are back or stomach sleepers, this mattress does a superb job minimizing back pain. Some, however, found it too firm for them. This is especially true if you are lighter than average.


Due to the Genius foam, this mattress promotes more air movement than other mattresses and therefore dissipates more heat. Some who are very warm sleepers may experience some minimal heat retention.

Who Is This Mattress Best For?

This mattress is a high end mattress that is best for those that areaverage or larger in body sizedue to the firmness profile. If you are a lighter back or stomach sleeper, this mattress will also likely work for you as well.

Browse Koala Customer Reviews

At first it smelt funky for about 2 days but after that it was fine. It’s absolutely amzing quality and comfort

Excellent delivery time. I loved the option of the old mattress pickup, even though we didn’t need to use it. And now to the mattress – great to sleep on. We love it. Bye bye feeling the mattress move every time my husband turns over. Thankyou too for the stuffed koala toy – a present for my dog hehe.

Wow, we love our new mattress, feel like your sleeping on a cloud. Thank-you. Nola

Very comfortable. So worth the money! Delivery was great also

Love our new mattress it’s super comfy, firm and supportive. So happy we bought it!

You will absolutely not regret it! Delivered on the 3rd day which was super fast for a regional area. No fuss, no issues! Best nights sleep! Well done Koala!

Very happy with our new mattress!! My wife doesn’t complain of waking up with back pain anymore!

I have now slept on the Koala for 3 nights and have found it very comfortable and supportive. For the price, I Think it is a very good buy.

Best sleep ever

Koala king mattress

Comfortable and quick delivery

I ordered my mattress in the morning and it was delivered at 2pm the same day. It’s sooooo comfy and you never feel another persons movement at all. I love it

Very impressed, good value for money and a really good product

New mattress after waaaaay too long. The Koala is just what these aching bones needed

Great mattress, prompt delivery. always a little sceptical ordering without testing but this mattress is a beauty.

We originally purchased the queen size mattress. We slept on in for almost 2 weeks, noticing it was 5cms shorter then our previous queen we swapped for a king. Very happy with the king and the swap was made very easy. We originally payed with afterpay, but we were able to repurchase the new mattress the same day the took the queen away and king was delivered 5 hours after ordering. Mattress took some getting used to, as any new mattress would. But all in all very happy with my purchase and the koala team were pretty helpful. Thank you

so far so good after 3 nights

Very comfy! Very great! Recommend.

Love the mattress – best we’ve had!

Literally everything about this mattress was awesome. Same day delivery with tracking, the affordable price tag and the mattress itself is comfortable.. And the best part? I can’t feel it when my partners gets out of bed in the morning. What more could you want!

We bought the mattress not long ago and we love it! It’s so comfy and it was so handy that it could be delivered so quick. We just bought the couch which is coming tomorrow and we can’t wait to try it out. Please make a matching chaise/ottoman and maybe even some pillows!

Mattress is taking time to adjust to but we are getting there, it has just shown us how old our other mattress was. Sleeping better overall, my back pain has reduced & really loving the ‘non partner disturbance’. Only thing I feel it is missing is the ‘anti roll out’ edge on the mattress so the edge collapses when you sit on the side of your bed. Other then that the service has been great.

Very comfortable to sleep on and light and easy to manage.

Mostly lives up to the hype. Is a nice firm piece of foam and generally performs as described, as in, limited disturbance to sleeping partner. Appears close to the suggested hard/soft balance if not a little on the hard side, might body form after a bit longer timeframe. Also appears to not quite ‘breath’ as well as suggested, as in, not quite as ‘cool’ to sleep on as expected. However, this said, it is still quite a comfortable mattress and leaves no ‘sleep pain in the morning.

Quick delivery & great service. In terms of mattress, my husband thinks it’s great. I’m still getting used to it. We also get our kids to try it as we consider to get one for them as well.

The Koala mattress is very comfortable ,and i will be keeping it forever , thankyou Koala Mattresses

I am ex infantry soldier, incomplete paraplegic and double amputee Australian Para Athlete and 50yrs old. I have had many mattress to try and sleep on. This koala mattress is the best I have ever slept on. As an athlete I train hard but as a double amputee I couldn’t sleep on my side because of no legs (=no balance). With the koala mattress I can sleep on my side again and get the best night sleep I have had in many years. I WILL NOT BE RETURNING THIS MATTRESS. Mark Urquhart

I wasn’t skeptical, I just couldn’t see how an inexpensive mattress could actually be a game changer. But wow, I get it now. And I’m a normal, real person now giving another 5 star review. I live in Newcastle and I received my new King Sized Koala Mattress the day after I ordered it. I kept in mind it takes up to 30 days to get used to a new, supportive mattress. It’s been a week – my mind is blown, I’ve never woken up as refreshed! After 2.5 years of dating, my boyfriend and I rarely shared a bed. We’re both over 6ft and restless sleepers. We would sink into the middle of my old, too soft, queen mattress. We can both sleep soundly and comfortably on the Koala – no partner disturbance! He’s been over nearly every night for the past week! Koala. I think you guys will be responsible for my boyfriend and I moving in together (thanks for that 😉 )

My husband and I desperately needed a new mattress, so we figured we’d try the Koala because it was a great price, and had a trial period with a money back guarantee. I have back/hip problems and whenever I sleep on a mattress other than my own, I wake up in a lot of pain. The koala mattress arrived much faster than we thought (we live in a rural area) and was very easy to unpack. We love the removable cover and we found it very comfortable to sleep on. The first night I slept on it was the deepest sleep I’d had in a long time and I woke up with no pain! If you’re thinking about trialing the koala, just do it!

Great mattress, very comfortable sleep. Delivered the next day. Will definitely buy another.

Read reviews and with 120 days offer we thought what have we got to lose! Ordered Wednesday arvo on our doorstep Friday afternoon and slept on that night! Love it, we were sceptical but have had great nights sleep since and I don’t even know when my partner gets up, numerous, during the night. If you’re thinking of buying a new mattress go for it.

Ordered and delivered next day. Very comfortable

Good mattress and very convenient to deliver in less than 24 hours. Informed every step of the way about the status of the order

Bloody comfy, best matress ive ever had

The process of ordering was great, and the mattress is fantastic. The only downside was the delivery company. I ordered it to be delivered in a 5-8 time slot and it came at 3:00pm. Luckily I got home from work early.

Love my new mattrrsss.

So far so good, we’ve had the double mattress for a week now on our sons bed and can’t recommend it enough if you like a mattress on the firmer side!

Very fast delivery and easy to set up

Solved the purpose of nil partner disturbance.. which no other mattress was able to achieve. Thank you.

Hard to get out of bed in the morning now!

It is a great mattress and the service was of great quality. They also provided a collection of my old mattress which was much appreciated. Thank you koala.

The Koala team were awesome to deal with from the beginning, friendly helpful staff and an amazing mattress , I was sceptical at first when it arrived in the box only to be blown away at how it all unfolded, thanks Koala, definitely will purchase again 👍

Our daughter bought a Koala mattress about 6 months ago and has been singing its praises since then. So when we decided to upgrade our mattress we read the reviews and compared prices and Koala seemed like a very good option. We liked the idea of the 120 day return policy. We live in regional Australia and our Kola was delivered within a few days of ordering. We are into our 3rd week of ownership and probably won’t be returning the mattress. We love the feel of it and it sleeps realy comfortable.

Superbly comfortable. Very happy.

Great quality, super comfy, everything as advertised. Love it!

This mattress was definitely worth the money, loving it. My only issue was with their delivery service via TNT – it was impossible for me to accept delivery as the delivery driver would not use my intercom or call me, TNT would not take responsibility. I was able to pick up from the local TNT depot luckily it fit in the car, otherwise I would have been unable to receive delivery at all. Crazy.

I was a tad skeptical at first. buying a mattress online without first testing it. but after having the same mattress for 15years & in desperate need of a new one & not wanting to spend thousands – I thought I’d give it a shot & legit the first two nights were the best two sleeps I’ve had in 8 years. I no longer toss & turn trying to go to sleep. I get under the covers – get comfy & boom – I’m out! I’ve suffered with bouts of insomnia for years – some lasting for weeks at a time & im not saying it’s an insomnia cure. but it’s hard to lay on something so comfortable & stay awake. Lol

Saw a lot of reviews about how firm the mattress is before comitting to trying but is actually nice and soft. Does support you though and I have been waking up feeling refreshed. Would definitely recommend

Fantastic service delivered in two days. Took around a week to get used to the mattress but love the comfort & sleeping so much better. Thank you Koala.🙏

What can I say ?? Awesome. Delivered to my country home in under 18 hours. Sleeping like a baby. Thanks.

i’ve just bought my koala mattress because a friend recommended it to me. as a chronic insomniac, i spend a lot of time tossing and turning at night. now i wake up and think – this is so comfy – before i go back to sleep love it!

Great mattress and great service

Brilliant mattress. delivery was easy and was kept informed all along the way via SMS. Would buy our next mattress from them for sure.

Absolutely loved the whole process from requesting the mattress, delivery in 24 hours, option to have old mattress picked up taken – all so effortless. Unfolding the mattress was easy too. It’s super comfortable and I’m sleeping solidly through the night. Thank you from start to finish – splendid service. And I get to save a koala – that’s the best part 🙏

It’s just perfect, words can’t describe how lovely it is to sleep on.

No firm No soft! Good enough! We are really satisfied with Koala!

It s been nearly four weeks since sleeping on our our queen size mattress and we re still very very happy with our purchase. We were also able to re-use the bottom part of our previous queen size ensemble to lay our new mattress on. It fit perfectly. The only advice I would give is to air it for at least a day as the rubber/synthetic smell was quite strong.

From order to delivered – 4 hours. the product is quality too 🌈

Lovely mattress, my first night on it and i slept soundly.

Great service and product

Excellent service and fantastic mattress. We now have two in our house.

Best mattress ever! Soft yet firm in the right places quality of sleep is great!

I bought this mattress thinking I’d likely return it. It’s certainly firmer than I would have gone for in shop, however it has turned out perfectly. So darn comfortable and supportive. I was getting neck headaches each morning when I woke, I haven’t had once since sleeping onthe Koala. I really can’t believe I purchased a “one size fits all” mattress off the internet and Love it!!

Love our new koala mattress; really comfy and releases tension from your muscles. Definitely a good night’s sleep on this one!

Fantastic service. Prompt delivery. Really pleased old mattress and packaging removal included. The recipient of new mattress is reporting his long standing backpains much improved. Will definitely buy a koala again.

Buy it stupid, it’s the best mattress we ahve bought.

We saw an ad for this bed on fb and since we needed a new bed we decided to try the Kiola mattress. The first night it got a bit of taking used to however after that it was one of the most comfortable mattress’s I’ve slept on.

Sceptical. No more. Best sleep EVER.

Had it only a few nights. But so far it is great. I’m up and down most nights from chronic pain this lets me move with out waking my spouse. Extremely comfortable, right amount of support, no sagging toward each other.

what a great nights sleep

Koala Queen size Mattress

Whole ordering process was easy and efficient. Mattress seems like a quality product but is a little on the firm side. The only reason i haven’t given 5 stars is because i am finding it a little too firm but am giving some time to get used to it.

Great mattress! Not too soft and not too hard-just right! Can be a bit warm to sleep on but still a great mattress and would recommend to other people wanting a comfortable mattress that is Australian made. Was delivered in under 4 hrs after ordering online. Our kids loved how you can use the box it came in as an aeroplane and they even included stickers for the aeroplane. Love the little koala toy also!

Best mattress I purchased and will never look back.

My husband and I had previously bought an expensive regular mattress and have never been happy with it. Not supportive and left us with back and hip pain. We have only had our koala for 2 weeks and all pain gone. It is the best mattress we have slept on. Delivery, ordering and price amazing also.

It took about 2weeks to get used to the mattress but now I am very happy I made the purchase. It took 2hrs from clicking pay to laying on my new mattress. Super fast delivery.

At first I wasn’t really sure about the bed it was very hard, we had a really soft bed before and woke every morning sore. I can honestly say I wake up feeling great every morning now, the bed is still hard but obviously the firmness of the bed is needed for a great sleep.

Quick delivery, comfortable bed. Pleasant experience. Good customer service thus far.

Speedy delivery, comfy mattress, good price based on competing products (with promotional discoInt), I’m happy to recommend to others.

The mattress was really good. It just has the right level of firmness we want. We bought the mattress while moving into our new house and slept on the mattress directly without a bed for one week, however it’s still very comfy. Now we’ve been using it for 3 weeks and our backpain has gone as well.

Everything from the ordering process, quick delivery and of course the mattress itself is amazing! Very happy overall.

Great service, too expensive

I was a little dubious purchasing a latex/foam mattress but after sleeping on it I’d never go back! I spent a sickening amount on a mattress the prior year from another local manufacturer and there is no way it compares to the Koala. Perfectly firm, perfect support and great sleep! 🙂 10/10 would buy again.

A bit firmer than I expected, but still very.comfortable and great for a good sleep

Speedy delivery, flawless process

Got two single mattresses for my kids. kids have slept soundly on them. they are very comfortable, and it’s easy to lie down next to the kids and comfort them without moving them around too much. We will soon be getting another one for my wife and I.

Still in the box. Waiting for the base to come back in stock

Super comfy mattress and so easy to buy/have delivered. 10/10 would recommend to anyone and everyone.

While the mattress was not suitable for me (not firm enough) the customer experience throughout the ordering, delivery, return and refund process was top notch

So pleased with the quality of this mattress, it is exceptionally comfortable no matter what position you sleep in. The customer service and deliver is fantastic. Thank you.

Loved the matress. Nice and firm yet comfortable. We have had this mattress for couple of weeks now and are quite happy with it. worth the price.

From the easy checkout process, to the friendly delivery service and then on top of all of that, they can take away your old mattress! Have already recommended to friends and family😄😄

Since sleeping on a koala if had full nights sleep. Something I’ve struggled with for years. Cheers koala crew

Service and delivery was a very pleasant experience and mattress is extremely comfortable. Very happy with Koala.

Best nights sleep in years

I was looking for awhile for a mattress and almost jumped in to buying another mattess from a standard mattress store – then a friend mentioned Koala. I loved the fact I could try it for 120 days and not be worried about being stuck with a purchase I wasn’t happy with. The delivery was that afternoon – amazing! No partner disturbance which has been great as I am an early riser. It’s really comfortable, a simple well thought out design without the complicated technical jargon other mattress use to sell their product. Love it!

My new Koala mattress arrived in next to no time after ordering, was super easy to set up and is super comfy. Thanks!

Sleeping on cloud 9. Best rest I can remember, gorgeous with the bed base too!

Took a couple of nights for me to get used to, but now I’m getting a quality nights sleep and waking up feeling like I have actually slept. We both really appreciate not being woken every time one of us gets up and are looking at making another purchase for a family member in the near future. Thanks Koala!

After doing a lot of research, we decided the koala mattress and bed frame were the right ones for us. We are extremely happy with not only the quality of them but the quality of sleep also. We highly recommend them. On another note, the customer service we received was outstanding. 100% guys.

I loved how easy it was to purchase the mattress and the speed of delivery. I had tried the mattress out in the Myer Sydney City demo, however felt it was slightly firmer than expected when it arrived. Nevertheless, I seem to be sleeping well so far. The ‘factory smell’ was a quite potent and the first couple of mornings I woke up stinking of the mattress. Perhaps some recommendations on how to reduce the smell before we sleep in it? And some reassurance that the smell is non-toxic ?

The mattress is awesome there’s no doubt about that. My back is so much happier. It came smelling like warehouse and still does. I have been on the help chat and they gave me advice which i folllowed and seems to have worked a bit, but was kind of annoying and still is. So comfy though

Bad delivery experience and there was stain on the mattress (not because of the delivery), but the customer service is really helpful and respond in a quick manner. Still trying the mattresses, might need a little longer to comment on that

Bought a queen size. Prompt delivery, no issues with purchase. Have found that it is very different to our previous mattresses but so far (only a week) it seems very good. Definitely reduces being woken up by a restless sleeper. Chemical smell has stayed for several days but seems to be improving now.

Fast easy delivery, very comfortable. Great service from Koala, kids loved the koala toy. So happy to buy Australian made. Only negative is the strong smell of the mattress straight from the box.

Have had the pleasure of my back hitting the koala at night for the past 2 weeks. So far so good. I have shoulder and neck issues so some nights I wake up in pain but I can’t say ill attribute it to the mattress, it is comfortable enough and feels generally very good. As a business owner, this was the most seamless transaction I’ve had in ages; quick and easy ordering, perfect delivery times and the stuffed koala toy was a nice touch, my dog loves sleeping with it. I’d be interested in knowing what if feels like when the nerve problems shoulder subside but so far so good!

I am happy with my Koala mattress but I thought it would be a bit softer.

I have never tried a foam mattress before and thought they are not firm enough. But the Koala mattress completely changed my mind. It is soft if you stand on it, but if you sleep on it if provides firm support to your body. The 4-hour delivery is definitely a plus. Happy with my purchase!

Perfect balance between firm and soft. Maybe a little hard for some but for us its great. When my partner moves I can’t feel a thing. No sagging. The only thing I would comment on, is that I’m a little confused about this metaphorical koala sponsor with every purchase??

Love love love and I am finally sleeping.

We are so incredibly thankful we chose Koala over the other brands that have been released lately. We love the Koala toy too 😁

Very happy with purchase which so far has met all the expectations set by Koala

I bought the Koala as my old matress gave me a sore back. My new Koala is great no more waking up with a sore back , very comfortable I will & have recomend the Koala to anyone.

Brilliant – we love these mattresses and everyone is sleeping much much better!

Everything about the entire koala experience has been great! From the ease of purchase, to the fast delivery, easy set up, assistance with disposing of my old mattress and the comfort of the koala mattress. I like a firm mattress so it’s been an absolute dream to sleep on. Both my partner and I experience back pain, and the koala has been fantastic for our dodgy backs! 100% recommend!

Very comfortable well worth the money

Has helped with husbands bad back, and the service is supreme, can’t recommend highly enough. kids loved the touch with the little Koala in box.

Fast delivery great mattress nice and soft but also has great support

Best purchase ever – no more waking up with a sore back!

I now have very restful sleeps, my new mattress is very comfortable. The ordering process was very straightforward.

Extremely comfortable, wonderfully soft, and a big plus, it arrived after only two days (I live in FNQ)!

This mattress is the best investment I have made in a long time, even the dogs can’t get enough of it. Most importantly of all it provides everything the company has promised, a real koala-tee product

So comfortable. Didn’t even take me time to get used to sleeping on it. Amazing night sleep for night one

service and product are fantastic

This is a Very good mattress, well worth it

After quite a hassle trying to get our mattress with it taking 3 days in the end we finally got it and I can not fault it at all. Very comfortable and the staff compensated us with vouchers for the inconvenience. Great customer service.

My partner and I hated our old saggy mattress so much, every night we slept on it we would wake up having rolled into the middle, boiling hot from our combined body heat and our inability to unstick from each other. Eventually we started sleeping on the fold out couch because it was better than our bed! We have had our Koala for two weeks now and we have so much more energy and are much happier from finally being able to sleep properly! I have recommended this mattress to everyone I know, I love it so much!

Excellent, sleeping the best I ever have! My partner too!

The best mattress ever!

Very pleased. Took a few days for my wife to adjust to it but now having a great nights sleep every night

A1 product. I live outside of a CBD (don’t qualify for 4 hour delivery), and I still had my bed and sheet sets arrive the next morning. Unpacking took less time than it took to remove my old mattress, and dear sweet baby Jesus don’t get me going on how good the sleep is. The mind blowingly soft sheets on top of the koala is like a commercial where you fall asleep before your head hits the pillows. 10/10 mattress 10/10 sheets & pillow cases ??/10 for pillow. I didn’t buy one so maybe it’s good? Koala should send me one so I can test it haha

She’s been sleeping in her own bed longer and it will last her well into high school. Extremely happy with this purchase!

I read a lot of reviews for the Koala mattress and thought they were a bit exaggerated, and when it arrived I thought how can a quality mattress fit In such a small box. But wow! So ridiculously comfortable and I have never slept better. My only complaint is that I’m now finding it really hard to force myself out of bed in the morning.

I was feeling apprehensive about buying a mattress online but cannot commend enough! It really is the perfect mixture of firm and soft! The customer service team is also ridiculously helpful.

It’s really helped with my back pain and it’s incredibly supportive and comfortable!

The mattress is very comfortable – I just love it. It did have a smell for quite some time but it wasn’t unbearable. We’ve had it for over 6 months now and it still maintains it shape as new.

Very comfortable mattress and delivery is very fast and convenient!

It is really great to sleep on

Recently purchased a queen size and find it very comfortable compared to an inner spring

Absolutely love your mattresses so comfy and supportive

I bought the koala in an attempt to solve a back problam cause by too soft bedding over too long. The koala is well on the way to solving my problem

Happy with mattress. It was was delicered promptly. It would be nice to have 2 delivery men to deliver King sized matteess. Fortunately husband was home, otherwise there would have been an injury. It was far too heavy for me to help carry it up the stairs. There was an initial strong smell which wore off after a week.

I had friends recommend this mattress, however, the selling point was the return policy. It’s amazing and has really helped reduce my lower back pain. Highly recommend trying this!

We just bought our first queen size Koala mattress together, after loving all the advertisements on social media, and being a fan of startups. Our mattress is incredibly comfortable, and has impressed us greatly. In addition to being priced very competitively, the mattress is fantastically simple to prepare, is lightweight, and has provided both me and my partner the best night sleep in a super long time!! We have recommended Koala to all our friends, and are super happy customers! Thank you Koala!

Quick delivery, great mattress.

We love our new Koala Mattress. My partner would complain constantly about his sore back from work. Since we have had our new mattress, NO complaints! We love it. We don’t bother each other when we hop in and out of bed. I feel like I sleep better and don’t wake up as often. Great mattress! Can’t fault it! The puchase process was so quick and easy! It was delivered within 4 hours and our old matress was organised for pick up. Awesome news for us as we then didn’t have to organise our own disposal.

Good service and old mattress pick-up was an unexpected plus!

Best mattress I’ve had in a long time. Was having lower back issues which completely disappeared after sleeping on the mattress. Only complaint would be that it holds the heat.

Hurt my back for the first week but now I love it so much. I can even sleep on my stomach again after many years of it hurting

This mattress is extremely comfortable. Love that I can’t feel my partner moving around in the middle of the night.

I bought a koala mattress for my 3 year old son about a month ago, and I’m happy to say his sleep has improved greatly since the first night he slept on it, so comfy 😊

comfort and support

We love our Koala.

Received my mattress at my front door the day after I purchased it online.

Most comfortable mattress i have ever slept on.

Its perfect, its comfortable and better nights rest for my little girl and her growing body

AMAZING. Such a great mattress!! I am honestly obsessed! I fractured my back 3 years ago and I’m 100% sure that if I had a koala mattress I wouldn’t be have in as much pain as you have been. Would highly recommend because my back is already improved ☺️

I am really happy with my new Koala mattress. It’s not too firm but gives great support and is incredibly comfortable to sleep on. It arrived within 3 hours of ordering it and even more impressive is the arrangement with a mattress recycling organisation who will pick up the old mattress for nothing. The mattress did have quite a strong smell for the first few days which is still lingering a little almost 2 weeks later.

Bought a mattress for a similar price a few months ago. My husband was never happy with it and had a sore back every morning. Day 1 with the koala and he is sleeping through with no morning back pain. So happy!

Great mattress, great service, great price. What more do you want to know? Oh, and I got a free Koala bear 😉

Having a much better nights sleep after getting my Koala mattress. Absolutely loving it!

I found it extremely supportive and so quiet to move in. It takes a little while to get use to it but now I love it and I get a comfortable nights sleep.

Best mattress ever. Can’t wait for the sofa. Koala, please take over my house!

What I love about the Koala mattress and my purchasing experience was that it was simple, quick and straightforward. I picked the mattress I wanted, the date I wanted it delivered, paid for it then it showed up at my door with no issues or delays. I usually expect a little bit of stress when buying a new piece of furniture (e.g., will there be delivery issues, how long will I have to wait, would there be chipped or missing pieces, etc.) but there was none here. The whole process was as comfortable as my new Koala mattress, and I have no regrets.

We purchased this for our toddler for his transition from his cot to single mattress. It has been amazing, he absolutely loves it and his sleep has continued. Mum and Dad have also found it incredibly comfortable and would not hesitate to purchase themselves one, when their mattress comes up for renewal. Plus the Koala teddy has been a huge plus in our house. Thank you Koala 🙂

Very convenient delivery, easy to remove from packaging. Mattress is comfortable and good value for money.

Amazing help getting a new life started

We have been using our new king size koala mattress for 4 weeks now, it took a bit of getting used to a foam mattress having only used innerspring mattresses before but I have found my morning stiffness and back pain significantly reduced since changing to the Koala mattress. We will invest in a topper as my husband is a side sleeper and finds the mattress has not enough cushioning for his shoulders. We are overall extremely happy with our purchase with the added bonus of the mattress being ‘made in Australia’ as opposed to other foam mattress competitors.

LOVE LOVE LOVE the mattress the sheets and the pillows all together WOW I keep washing the sheets with eucalyptus wash what a great idea

Everything about the mattress is perfection! Koala is my new favourite company! Thank you.

Very quick to recieve it. Best mattress we have ever owned.

A super comfortable mattress. Haven’t had a good night’s sleep until I purchased a Koala. Highly recommended. Thank you!

Been sleeping on my koala mattress for a little over a week and I am in love. It’s super comfy, but my favourite part is the no partner disturbance, I am finally getting some restful sleep.

I had seen the vast amount of 5 star reviews so I finally decided to order one. I was amazed at how fast it arrived! My partner and I absolutely love it! I have already recommended it to friends. Thank you koala mattress!!

I haven’t really slept well since I was 14 because of multiple various injuries & surgeries. I’m 53 now, rebuilt thanks to amazing surgeons, newly single with a brand new king size bed. My Koala king size mattress arrived complete with little koala and heart tugging adoption certificate. I’ve seriously just had the best sleep in many years. Can’t wait for more peace tonight. Love love love you Koala 🐨❤

Can’t get out of my bed 😉 Love it and I’d definitely recommend this mattress to my friends and family 🙂

An excellent mattress, full support instantly. Will never sleep on any thing else. An arthritic olderperson

Not waking up in pain anymore and the mattress is not too soft, not too hard. Finally get a good nights sleep as soon as I lay down.

The most comfortable mattress I have ever slept on. It is also easy to turn. The service and delivery was also great.. Highly recommended.

I have both sorts of athritis and find it very hard to sleep even though i have an electric bed with my new koala mattress i have been sleeping a lot better thank you regards Janet

Easily bought; quickly delivered; installation a breeze. Has done wonders for my wife’s back problems.

We are really impressed with how comfy this mattress is! And a 4-hour delivery time is seriously impressive too!

Fast delivery Awesome firm and comfy matress

Brand new Queen sized Koala mattress started sagging in less than 1 year. Sagging led to hip pain. Contacted Koala who stated it was a warranty issue. I do not believe that it is a warranty problem , the foam mattresses are just not made to last more than the trial period. Koala would not refund money but instead replaced with another mattress. They were meant to pick up the old mattress, but left it sitting out the front of our house. We ended up having to pay to have the old mattress removed. We gave away the new mattress and bought a real mattress. Do not trust these foam mattresses! They do not last.

Koala mattress review:
Best mattress in a box?

Published on February 18, 2019

The Koala mattress-in-a-box. You’ve heard your friends or family go on (and on) about their new bed. So are Koala mattresses any good? Our reviewer slept on a Koala for two months to find out.

Read time: 10 mins Why you can trust this review

Up to 25% off: Koala Easter Sale

Save up to 25% on Koala mattress, sofa bed, pillows and more. Exclusions, T&Cs apply.

Last verified 7 Apr 2020

Coupon code ends 13 Apr 2020

$150 off any Koala mattress

Save $150 on a Koala mattress by using this code. T&Cs apply.

Last verified 13 Feb 2020

FREE shipping on all orders

Buy a mattress from Koala Mattress and receive FREE shipping on all orders. T&Cs apply.

Last verified 13 Dec 2019

Buy now, pay later with Afterpay or zipPay

As low as $106/month with 0% interest. Eligibility and T&Cs apply.

Last verified 6 Dec 2019

$100 off mattress and sofa

Sign up to get $100 off Koala’s mattress and sofa. T&Cs apply.

Last verified 13 Feb 2020

Modern day humans are a funny bunch. We spend about a third of our lives either sleeping or trying to.

Yet we often use our mattresses long past their intended point of expiration until the once-supportive springs dig into our backs – an aching reminder that we still haven’t gotten around to properly investing in a good night’s rest.

Thankfully online mattress startups are shaking things up – not only by bringing costs down, but also by simplifying the research required to find the best mattress for your individual needs.

How firm are Koala mattresses?

Making it easier to buy a mattress by streamlining options (with a one-firmness-for-all design in Koala’s case) can create limitations for fussy sleepers. For its part, Koala claims its studies and focus groups helped get the firmness level "just right".

They’ll give you a 120-night risk-free trial to test the mattress at home yourself. That’s four months, with free return and full refund if you’re not in love with your new mattress.

Should you wish to send it back, the return shipping is covered for those in Sydney, Melbourne, Brisbane, Adelaide and Perth. If you’re outside those areas, you’d need to cover shipping to whichever of those cities is closest to you.

What are Koala mattresses made of?

Back in 2016, Koala moved from a three-layer design to the current two-layer construction.

Both layers use high-grade polyurethane Dunlop foam, touted as more supportive than memory foam and more breathable than latex. The 6cm top comfort layer, dubbed "Kloudcell", is ventilated for a cooler sleep while the 16cm Ecofoam support layer is firmer for increased durability.

The top-knit is made from hybrid polyester/Eucalyptus fibre (also known as TENCEL).

Koala mattress price and discount codes

SingleKing SingleDoubleQueenKing
188cm x 92cm x 23cm203cm x 107cm x 23cm188cm x 138cm x 23cm203cm x 153cm x 23cm203cm x183cm x 23cm
10 year limited warranty
Pay by Visa, Mastercard, Paypal or Zip Money (interest free payment plans)

$150 off any Koala mattress

Save $150 on a Koala mattress by using this code. T&Cs apply.

Last verified 13 Feb 2020

Up to 25% off: Koala Easter Sale

Save up to 25% on Koala mattress, sofa bed, pillows and more. Exclusions, T&Cs apply.

Ends 13 Apr 2020

$150 off any Koala mattress

Save $150 on a Koala mattress by using this code. T&Cs apply.

FREE shipping on all orders

Buy a mattress from Koala Mattress and receive FREE shipping on all orders. T&Cs apply.

Buy now, pay later with Afterpay or zipPay

As low as $106/month with 0% interest. Eligibility and T&Cs apply.

$100 off mattress and sofa

Sign up to get $100 off Koala’s mattress and sofa. T&Cs apply.

Koala mattress delivery

Koala mattresses are certified as being manufactured here in Australia (Brisbane). At the factory, special equipment compresses your mattress so it can be rolled into a box for free delivery anywhere in Australia. And that’s your bed-in-a-box.

I’m still blown away that you’ll get delivery within four hours if you live in one of the five cities mentioned above and order an in-stock item before 2pm on a weekday.

It’s immediately clear that Koala has taken great care in customer service and convenience. You even get a text message when your order is on the way. You can choose to have boxes left if you can’t be home, and select metro areas can receive deliveries up until 8pm weekdays or on Saturday mornings. And though the standard couriers can’t come inside (or carry boxes up more than three flights of stairs), Koala’s premium delivery option gets you a two-person crew that’ll bring your mattress upstairs, set it up in the room of your choice and remove any packaging.

One final note here: for Sydney and Melbourne, Koala has partnered with Soft Landing, a mattress recycling social enterprise that can remove and recycle your old mattress. Some council pick-up allowances are better than others, so this service worked great for me. It saved me time, hassle and money.

Unpacking the Koala mattress

A quick shout out to whoever came up with Koala’s long, slimline box design. In my case, it definitely eased the pain of navigating doorways off a narrow hallway. It’s great for terraces and flats.

When it came time to unwrap the Koala mattress, we triple checked, but we didn’t receive an instruction booklet, little cutting tools – or even a cuddly Koala toy in the box like I’ve seen others get. The truth is, you really don’t need a guide. It’s pretty straight forward for two people to pull out the rolled-up mattress and place it on the bed base. By the way, if you’ve got slats, Koala recommends they be no more than 7.5cm apart. It also cautions against using the mattress on the floor due to reduced air flow.

As you can see in the video on this page, we couldn’t find any markings on the plastic for which side of the mattress should face up. Inevitably – like buttered toast always falling face down – we got it wrong. But a quick and easy flip over and we were back on track.

We took the plastic off and we quickly had one expanded mattress – mostly. While you can sleep on the Koala mattress soon after unboxing, the company says it can actually take about three to five days to come back to full feel.

What’s a Koala mattress like to sleep on?

Koala says its mattress is designed to "distribute weight evenly" and "not to sink or bend in the middle" and is for "people of all shapes and sizes". And sure enough, you’ll find plenty of reviews online from users who find the zoned support helpful to reduce back pain. This also makes the Koala suitable for back, side and stomach sleepers alike.

But again, everyone is different – and that’s the joy in being able to try the Koala risk free for yourself. What have you got to lose?

Coming from a traditional pocket spring mattress, my first impression was just how much firmer the Koala mattress is. At first, it was kind of like sleeping in a hotel. And without my old topper, the Koala (at 23cm) is noticeably much lower in height and closer to the floor.

Edge support is decent for a foam mattress. Edge sleepers (and those who pull their shoes on at the side of the bed) will notice more box edge sag than with a traditional mattress.

All the above took some time for me to adjust to, but now it’s the new norm. I’m liking my Koala bed. I find it conforms enough to be super comfortable, but not to the point where I sink in and lose support.

I do feel the Koala sleeps a little hotter than my old pocket spring mattress, but not enough where I’ve given it any thought outside of this review. I’m certainly not losing any sleep.

"Conforms enough to be super comfortable, but not to the point where I sink in and lose support."

Speaking of which, the partner disturbance/anti-transfer capabilities of the Koala mattress were highly welcomed in my little family. Taking turns to get out of bed and settle my daughter in the middle of night just got a whole lot easier. Pro tip: a snug fit on your bed base that avoids sliding movement is equally important.

If you’ve got little ones, it’s worth noting that Koala doesn’t recommend using a mattress protector with its mattress. This is not only because it would reduce airflow, but also because you’ve already got a removable, hand-washable cover with underside zipper. You’re also able to use your favourite old topper or electric blanket, but the same breathability issues could come into play.

I tested the queen-size mattress Koala sent us to review with Koala bedding I purchased myself: super-smooth TENCEL sheets and pillow cases. Your favourite linen should also fit just fine as Koala uses standard Australian sizing – see our table.

Koala Sofa

Koala Sheets

Koala Bed Base

Koala Pillow

How long does a Koala mattress last?

Koala says to expect the mattress to last about 10 years. I’m only a little over two months in, so I haven’t noticed any permanent sinking spots across the sleep surface.

The company provides a 10-year limited warranty on the mattress, which covers "visible indentation greater than 2.5cm. that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base."

Do Koala mattresses smell?

Out of the box, it can also take a few hours for the "new mattress smell" common to foam mattresses to fade. That’s the materials "off-gassing". Some people are more sensitive to it than others, so it’s hard to say how long you’ll need to let your mattress breathe before you’re happy to use it. In my case, we turned the ceiling fan right up to speed ventilation, left the bedroom door open and happily slept on the mattress the next night. It took about a week for us to forget there had ever been any out-of-box odour.

Koala says its mattress has been "rigorously tested for all the nasty chemicals that can be found in other mattresses." That means it contains no phthalates, heavy metals and has low volatile organic compound (VOC) emissions, though the company doesn’t share any certifications concerning laboratory testing. The Koala mattress is also fire retardant, "using a flame retardant stockinette [Nylon netting], not dangerous chemicals."

Environmentally, the Koala mattress is proudly vegan and made from GECA-certified foam (Good Environmental Choice Australia standards of environmental friendliness). And when you buy a Koala mattress, you also symbolically adopt a sick or injured Koala, through a partnership with WWF Australia.

Koala vs Ecosa vs Eva vs IKEA mattresses

Koala and Ecosa are two of Australia’s earliest mattress-in-a-box brands, having both started in 2015.

Koala says it has now sold over 100,000 mattresses, with the 25- to 35-year-old crowd its biggest group.

Is Koala better than Ecosa? While Koala has a single two-layer mattress that balances "not too firm, not too soft", the feel ofan Ecosa mattress can be customisedthanks to three interchangeable layers (supported by a 100-night trial and 15-year warranty). Another Aussie online mattress brand,Sleeping Duck, has a quiz to help you choose your preferred level of support.

Mattresses from Ecosa

The Ecosa mattress is uniquely engineered with multiple foam layers to provide maximum support and comfort. The layers are designed to regulate temperature and circulate air, and you can adjust the firmness to suit your needs. The mattress is delivered to your door in a compact box.

Though some beds/bases from certain Swedish furniture stores are smaller than Australian standards, "you can squeeze the [Koala] mattress into a bed frame up to 3cm smaller than the mattress" with no problems.

In many ways, online mattress brands likeKoalain Australia,Casperin the US,Simbain Europe andEndyin Canada have arguably matched the convenience and reasonable value-for-money ofIKEA, while moving onto new foam technologies even as the Swedish giant continues to roll with springs, memory foam and latex.

Review by
Danny Allen

Danny has been reviewing consumer products for 20 years and is the former managing editor of Lifehacker Australia.


  • 120-night trial. Return for a full refund if you don’t like your mattress.
  • Free delivery Australia wide. Plus: four-hour delivery if you live in Brisbane, Melbourne or Sydney and order before 2pm AEST Monday to Friday.
  • Removable washable cover.

  • Firmness takes a little bit to get used to. Not adjustable like some competing brands.
  • Edge support a bit soft compared to traditional mattresses.
  • Live chat only available up to 10pm AEDT.

Want more great bedding deals?

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Why you can trust this review

At Finder, we value and respect our editorial independence. We keep our reviews
completely factual so you can use them to make better decisions. While we may receive
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our reviews.

Ask an Expert

2 Responses

We live in North Queensland, Forrest Beach near Ingham. Does the free delivery & return apply to us please?

Thank you for getting in touch with Finder.

Please note that only cities mentioned on their official page would qualify for the free of charge return – they are Sydney, Melbourne, Adelaide, Perth and Brisbane only. You may still qualify for the free delivery however it would take longer than their usual delivery time since you’re outside their 4‑hour delivery area. Kindly click on the green get deal button if you consider purchasing a mattress with them and you will be redirected to their official page where you may also chat with their online representative to discuss further on your order.

I hope this helps.

Thank you and have a wonderful day!

Level 10, 99 York St, Sydney , NSW , Australia 2000

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How long does a mattress last?

My mattress is getting on in years. In fact, Bill Clinton was in his first term as president when I last bought a new one. Is it time for me to replace my mattress?

You’ve probably logged more than 30,000 hours in your bed, and your mattress has likely become less comfortable and less supportive. But there’s no set formula for determining when you need to replace a mattress. It might be time to buy one if:
•You regularly wake up tired or achy—you make Oscar the Grouch seem as cheerful as Mr. Rogers.
•You tend to sleep better away from home, than in your own bed. Are you planning unnecessary business trips or looking for any reason to go on a weekend getaway?
•Your mattress looks or feels saggy or lumpy—it needs go on the Abs Diet.
•You’re over age 40 and your mattress is five to seven years old. Remember, your body tolerates less pressure as it ages. As if getting older weren’t tough enough . . .

A mattress can be an expensive investment—we’ve tested models that cost in excess of $4,000—but if you treat your new one properly, it could easily last 10 years. Our advice:
•Don’t let your kids use your bed as a trampoline.
•Rotate your mattress. If you have a single-sided mattress (you sleep on only one side), rotate the mattress from end to end—that is, move the mattress 180 degrees. The foot of the mattress is now at the head, and vice versa.
If you have a double-sided mattress, rotate it as above, then turn it over so the bottom is now on top.
Perform these steps every two weeks for the first three months you have your new mattress, then once every two months thereafter. You’ll find illustrated instructions on a number of different Web sites.
• Use a bed frame that has a center support.

Essential information:See “How to buy a mattress without losing sleep” for detailed advice on finding the perfect bed. And watch our video buying guide.


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