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Tips to Prepare for Your Mattress Delivery

You are officially one step closer to sleeping happy! With your new mattress on its way, here’s a few tips to make sure your Mattress Firm mattress delivery is quick and easy.

How to Prepare for Your Quick and Easy Mattress Delivery

  • Schedule Your Delivery:Make sure a person over 18 years or older will be home during the pre-determined delivery window to receive your Mattress Firm delivery. We will call you before to confirm your delivery details. You can also track your delivery online.
  • We Make it Easy for You:Mattress Firm will move your old used mattress wherever you would like in your home, or we can take it away.
  • Make it Easy for Us:Clear a path from your front door to your bedroom. Move any furniture and breakables to make way for your new mattress.
  • Keep Pets Happy:Make sure any pets are in a safe and happy place during the delivery and set up of your new mattress.

We will roll out the red carpet, wear our blue booties to protect your floors and give you our famous white glove treatment. The only thing left to do is enjoy your perfect bed!

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When it comes to mattresses, there’s a lot of choice. Luckily, we at Mattress Firm can help you narrow it down to your perfect match. One brand that we love for its ability to deliver the ultimate sleep experience is Tempur-Pedic®. Their mattresses are proven to provide an incredible amount of pressure relief and motion isolation for a great night’s sleep, every night. Tempur-Pedic® + Mattress Firm = a match made in sleep heaven? We think so—here’s why.

Back pain can be debilitating, turning what would otherwise be a full night’s rest into a night of tossing and turning. And, what’s worse is a night of restless sleeping makes it nearly impossible to get comfortable and catch the Zzz’s you need.

From tossing and turning to bad dreams and racing thoughts, there’s a lot that can get in the way of the perfect night’s sleep — especially when your stress and anxiety levels are at an all time high. Sometimes, no matter how tired we can get, our bodies and our minds can keep us from getting the sleep we so desperately need.

If you’re in the market to buy a new mattress, but are on a budget, you may be worried that finding an affordable mattress may limit your selection. Rest assured, there are many different mattresses that are suited to fit any budget and sleep style.

MattressFirm.com is wholly owned and operated by Mattress Firm, Inc., 10201 S. Main St. Houston, TX 77025 – Copyright 2018 by MattressFirm.com, a Mattress Firm, Inc. Company All rights reserved.

1 Offer valid 3/11/20 – 4/28/20. Savings applied to our low price. Savings vary by mattress and model (max savings up to $400). Product selection may vary by store. Offer not valid on previous purchases, floor models, clearance items, final markdown, Purple, tulo, iComfort, Tempur-Pedic, Stearns & Foster or Sealy Hybrid. Other exclusions may apply. Cannot be combined with any other offers. Limited quantities available; offer valid while supplies last. Visit a store, call (877) 348-1012 or chat online for complete details.

2 Extra 25% off sitewide on qualifying items. Additional savings is applied to listed sale price. Offer not valid on previous purchases, Purple, iComfort, Tempur-Pedic, Stearns & Foster, Sealy Hybrid, Nectar or DreamCloud. Other exclusions may apply. Products & offer may vary by location. No cash value. Visit a store, call (877) 348-1012 or chat online for complete details.

3 Offer valid 3/27/20 – 4/28/20. Receive a free Head Up 50 adjustable base (up to a $499.99 value) with select mattress purchases with minimum $999 purchase. Free adjustable base offer valid on same size mattress purchased. Split king or split California king base purchases consist of 2 bases. For split king or split California king purchases, consumer will receive one free adjustable base with promotion, with second base at regular price. Free adjustable base offer valid to complete mattress set, has no cash value and cannot be used as credit. Offer not valid on previous purchases, floor models, clearance items, final markdown, weekly deals, daily deals, Purple, tulo, iComfort, Tempur-Pedic, Stearns & Foster, Sealy Hybrid, Nectar or DreamCloud. Other exclusions may apply. Adjustable bases not eligible for returns price of adjustable base (up to $499.99) will be deducted from refund if mattress is returned. Adjustable base may be pictured with furniture bed frame and headboard not included with offer. Limited quantities available offer valid while supplies last at participating locations. Visit a store, call (877) 348-1012 or chat online for complete details.

4 Receive a $300 Instant Gift with purchase of select mattresses in store or online. Purchase select Tempur-Pedic mattresses and receive a $300 Instant Gift or purchase select Stearns & Foster or Sealy mattresses and receive a $200 Instant Gift. Select your Instant Gift from your choice of sleep accessories. Sleep accessories must be added to the same transaction as the qualifying mattress purchase. Offer has no cash value and value cannot be carried over any value not used at time of transaction will be surrendered. Offer not valid on previous purchases, floor models, clearance items or final markdown. Other exclusions may apply. Value of accessories received (up to $300) will be deducted from refund if mattress is returned. Offer valid while supplies last at participating locations. Visit a store, call (877) 348-1012 or chat online for complete details.

5 Offer valid 3/22/20 – 4/19/20 at participating locations only. Save 10% on any size 2019 Stearns & Foster® mattress. Selection may vary by retail location. Certain offers may not be combined. Not valid on prior purchases. Visit a store, call (877) 348-1012 or chat online for complete details.

0% APR: 5 years* with a minimum purchase of $2799, 4 years* with a minimum purchase of $1999, 3 years* with a minimum purchase of $1299, 2 years* with a minimum purchase of $999 on your Mattress Firm credit card 60, 48, 36 or 24 equal monthly payments required. *Offer valid 3/11/20 – 4/28/20. Qualifying purchase amount must be on one receipt. No interest will be charged and equal monthly payments are required on promo purchase until it is paid in full. These payments equal the total promo purchase amount divided by the number of months in the promo period and rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Regular account terms apply to non-promo purchases. Down payment equal to sales tax and delivery may be required at point of purchase. For new accounts: Purchase APR is 29.99%. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.View payment options.

The advertised service is a rental or lease purchase agreement provided by Prog Leasing, LLC, or its affiliates. It is not a loan, credit or financing. While no credit history is required, Progressive obtains information from consumer reporting agencies in connection with lease application. Acquiring ownership by leasing costs more than retailer’s cash price. Not available in MN, NJ, VT, WI, or WY. Merchant participating locations only. Leasing available on select items. Not all applicants are approved. See lease for details.

Mattress Firm is proud to support both current and veteran military members as well as first responders. Save 10% off purchases with valid military/first responder ID. Savings applied to listed sale prices. Offer not valid on previous purchases, floor models, clearance items, final markdown, Purple, tulo, iComfort, Tempur-Pedic, Stearns & Foster or Sealy. Offer valid at participating locations only. Visit a store, call (877) 349-1012 or chat online for complete details.

*Among traditional mattress brands based on 2017-2019 Tempur Sealy Brand Tracker Report

Shipping, Delivery, and Pick Up Policies

White Glove Delivery and Delivery Tracking

If your purchase qualifies for White Glove Delivery, our delivery team will contact you to provide a 3-hour window of when you can expect your new mattress. Your notification will arrive the night before delivery to the email address you provide. White Glove Delivery includes:

  • Free in-home set up of your mattress set and adjustable base, if applicable
  • Removal of old mattress and/or box spring: $14.99 per piece
  • Courteous and professionally-trained White Glove Delivery personnel
  • Sanitary booties worn to protect your home
  • The ability to track your deliveryhere

How to Prepare for a Mattress Delivery

It’s good to know how to prepare for your mattress delivery. Here are a few things to keep in mind before your new mattress arrives:

  • Make sure the path to where the mattress is going is clear
  • Move things such as picture frames, vases, or anything that might get knocked over or broken to a safe place
  • If you have pets, make sure to secure them so they don’t accidentally get hurt
  • The area surrounding the destination of your new mattress should be cleared of anything that might get stepped on or tripped over
  • If you have a mattress that will be removed, be sure to remove anything on it, including sheets and pillows

What to Expect Before and During Your Mattress Delivery

The 3-hour delivery window can only be assigned to you by the delivery services team. If we fail to deliver within the assigned time period, you will be refunded your paid delivery fee. However, if you’re not home on the scheduled delivery day, you will be charged for a second delivery attempt. While we will try to provide a shorter, convenient delivery window, you may ultimately be obligated to be home the entire date of delivery.

A responsible person, 18 years of age or older, must be home during the delivery to sign the release/delivery documents.

A few things to keep in mind about White Glove Delivery:

  • All requests of the White Glove Delivery personnel must be made during the delivery
  • White Glove Delivery personnel are only allowed to remove old mattresses and foundations/box springs; they cannot remove bed frames, headboards, or any other furniture
  • They cannot move furniture to other rooms in your house, nor can they assemble (or disassemble) furniture not purchased at Mattress Warehouse
  • White Glove Delivery personnel cannot return to your home after delivery is complete

White Glove Delivery is currently available in Delaware, Maryland, Pennsylvania, New Jersey, North Carolina, Virginia, West Virginia, and Washington, DC. We also operate/deliver in select areas of South Carolina. We do not ship internationally, to PO Boxes, Alaska, or Puerto Rico. For shipping outside of these areas, please speak to a chat representative or call 1 800-BED-SALE.

Small parcels, including pillows, sheets, mattress protectors, and other small sleep and bed accessories, will ship via FedEx or UPS. Signatures are not required. The delivering carrier and available shipping methods may vary depending on the destination.

CUSTOMER SERVICE

Track Your Delivery

If you a see an error, contact us immediately

1. Purchases made from a retail store location
Contact that location directly at the phone number on the top left corner of your receipt.

2. Purchases made on-line, by phone, chat or one of our special events (trade shows/fair)
Contact the phone number on your sales receipt.

Track your order status with your Order Number.
Your Order Number can be found in the upper right hand corner of your receipt and begins with an ‘S’ or ‘WEB’.

Oops! You may have entered an incorrect order number, or your order has not been routed for delivery yet. If your delivery is not showing, or you are inquiring about a future delivery, please use one of these 2 options:

1. Purchases made from a retail store location – Contact that location directly at the phone number on the top left corner of your receipt.

2. Purchases made on-line, by phone, chat or one of our special events (trade shows/fair) – Contact our special events support team at: 844-628-8776 (Please note that our special events support team may not have access to delivery information for sales made in our retail store locations).

Your Delivery Guarantee

We’ve mastered mattress delivery so much, we could do it in our sleep. But we won’t. Let us handle the hard work, and you’ll be resting in your new bed in no time.

  • Guaranteed delivery window, or your delivery is free
  • Red carpet and blue booties to keep your home spotless
  • Complete setup of your new bed and mattress
  • We’ll haul your old mattress away

*not available in all areas or on all products

*A person 18 years or older must be present to receive the delivery. If the delivery is missed because you are not at home during your scheduled delivery window, a $79.99 redelivery fee will be required before scheduling a redelivery.

Frequently Asked Questions

PREPARE FOR YOUR DELIVERY

1. Delivery ConfirmationYou’ll receive an email from us to confirm your delivery details. And then we’ll call you when we’re on the way!

2. Be HomeA person 18 years or older must be present to receive the delivery.

3. We Make It EasyAt Mattress Firm we will move your old mattress wherever you would like in your home, or we can take it away.

4. Help Us Help YouClear a path from your front door to your bedroom. Move any furniture and breakables to make way for your new mattress.

5. Keep Pets HappyMake sure any pets are in a safe and happy place during the delivery and setup of your new mattress.

6. Red Carpet RolloutWe will roll out the red carpet, wear blue booties to protect your floors and give you our famous white-glove treatment. The only thing left to do is Sleep Happy!

Frequently Asked Questions

Questions?

1. Purchases made from a retail store location
Contact that location directly at the phone number on the top left corner of your receipt.

2. Purchases made on-line, by phone, chat or one of our special events (trade shows/fair)
Contact our special events support team at: (844) 628-8776.

(Please note that our special events support team may not have access to delivery information for sales made in our retail store locations).

* The times are estimates. Times could change based on traffic, accidents or due to unexpected delays at previous stops.

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MattressFirm.com is wholly owned and operated by Mattress Firm, Inc., 10201 S. Main St. Houston, TX 77025 – Copyright 2018 by MattressFirm.com, a Mattress Firm, Inc. Company All rights reserved.

1 Offer valid 4/6/20 – 4/28/20. Savings applied to our low price and varies by mattress and model (max savings, with use of coupon code SAVE25, of up to 50% off). Offer not valid on prior purchases, floor models, clearance items, final markdown, Purple, tulo, iComfort, Tempur-Pedic, Stearns & Foster, Sealy Hybrid, Nectar or DreamCloud. Cannot be combined with any other offer. Valid while supplies last only. Visit a store, call (877) 316-1269 or chat online for complete details.

2 Extra 25% off sitewide on qualifying items. Additional savings is applied to listed sale price. Offer not valid on previous purchases, Purple, iComfort, Tempur-Pedic, Stearns & Foster, Sealy Hybrid, INTELLIbed, Nectar or DreamCloud. Other exclusions may apply. Products & offer may vary by location. No cash value. Visit a store, call (877) 316-1269 or chat online for complete details.

3 Offer valid 3/27/20 – 4/28/20. Receive a free Head Up 50 adjustable base (up to a $499.99 value) with select mattress purchases with minimum $999 purchase. Free adjustable base offer valid on same size mattress purchased. Split king or split California king base purchases consist of 2 bases. For split king or split California king purchases, consumer will receive one free adjustable base with promotion, with second base at regular price. Free adjustable base offer valid to complete mattress set, has no cash value and cannot be used as credit. Offer not valid on previous purchases, floor models, clearance items, final markdown, weekly deals, daily deals, Purple, tulo, iComfort, Tempur-Pedic, Stearns & Foster, Sealy Hybrid, Nectar or DreamCloud. Other exclusions may apply. Adjustable bases not eligible for returns price of adjustable base (up to $499.99) will be deducted from refund if mattress is returned. Adjustable base may be pictured with furniture bed frame and headboard not included with offer. Limited quantities available offer valid while supplies last at participating locations. Visit a store, call (877) 316-1269 or chat online for complete details.

4 Receive a $300 Instant Gift with purchase of select mattresses in store or online. Purchase select Tempur-Pedic mattresses and receive a $300 Instant Gift or purchase select Stearns & Foster or Sealy mattresses and receive a $200 Instant Gift. Select your Instant Gift from your choice of sleep accessories. Sleep accessories must be added to the same transaction as the qualifying mattress purchase. Offer has no cash value and value cannot be carried over any value not used at time of transaction will be surrendered. Offer not valid on previous purchases, floor models, clearance items or final markdown. Other exclusions may apply. Value of accessories received (up to $300) will be deducted from refund if mattress is returned. Offer valid while supplies last at participating locations. Visit a store, call (877) 316-1269 or chat online for complete details.

5 Offer valid 3/22/20 – 4/19/20 at participating locations only. Save 10% on any size 2019 Stearns & Foster® mattress. Selection may vary by retail location. Certain offers may not be combined. Not valid on prior purchases. Visit a store, call (877) 316-1269 or chat online for complete details.

0% APR: 5 years* with a minimum purchase of $2049, 4 years* with a minimum purchase of $1999, 3 years* with a minimum purchase of $1299, 2 years* with a minimum purchase of $999 on your Mattress Firm credit card 60, 48, 36 or 24 equal monthly payments required. *Offer valid 4/6/20 – 4/28/20. Qualifying purchase amount must be on one receipt. No interest will be charged and equal monthly payments are required on promo purchase until it is paid in full. These payments equal the total promo purchase amount divided by the number of months in the promo period and rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Regular account terms apply to non-promo purchases. Down payment equal to sales tax and delivery may be required at point of purchase. For new accounts: Purchase APR is 29.99%. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. View payment options.

The advertised service is a rental or lease purchase agreement provided by Prog Leasing, LLC, or its affiliates. It is not a loan, credit or financing. While no credit history is required, Progressive obtains information from consumer reporting agencies in connection with lease application. Acquiring ownership by leasing costs more than retailer’s cash price. Not available in MN, NJ, VT, WI, or WY. Merchant participating locations only. Leasing available on select items. Not all applicants are approved. See lease for details.

Mattress Firm is proud to support both current and veteran military members as well as first responders. Save 10% off purchases with valid military/first responder ID. Savings applied to listed sale prices. Offer not valid on previous purchases, floor models, clearance items, final markdown, Purple, tulo, iComfort, Tempur-Pedic, Stearns & Foster or Sealy. Offer valid at participating locations only. Visit a store, call (877) 316-1269 or chat online for complete details.

*Among traditional mattress brands based on 2017-2019 Tempur Sealy Brand Tracker Report

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SAME OR NEXT DAY DELIVERY

We’ve mastered mattress delivery so much, we could do it in our sleep. But we won’t.

We will, however, fit your schedule. We’ll also get it there the same or next day, or delivery is on us. And when we do, we’ll roll out the red carpet for you. Once we arrive, our red carpet delivery and blue booties keep your home spotless, and our new-mattress installation and old-mattress removal makes it a seamless process for you.

Want to make it even easier? You can now track your delivery.

Red Carpet Delivery Details

We guarantee your new mattress will be delivered within a designated 1 day delivery window, or your delivery is free. If your delivery is late, simply contact the store of your original purchase after signing the delivery manifest with the delivery time stamp and we will credit your account or mail a refund check for the price of your delivery fee within three weeks.

Participation may vary. See store for details. Not applicable on all products. As part of our Red Carpet Delivery Service, we will contact you to schedule delivery whenever it’s convenient for you. While we install your new mattress, we will also haul your old mattress away.

We do not ship internationally, to PO Boxes, or to Puerto Rico. For shipping to Alaska and Hawaii please Chat or Call 1-800-327-7720

Love Your Mattress Guarantee

If you are not satisfied with your mattress anytime within 120 nights from original delivery, we will do whatever we can to make you happy. We will even issue you a refund.
Learn More

Lowest Price Guarantee

If you find the same or comparable sleep set for less than our displayed or advertised price, we will beat the price by 10% or it’s free; even for up to 100 days after your purchase.
Learn More

Free Shipping Over $399*

Get free delivery when you spend over $399 online. This includes same day / next day delivery, free in-home set up, removal of old mattress, and our trademark red carpet delivery!
*Available for most products and online only. Select zip codes do not apply. Call for details 1-800-327-7720

Chat, Save & get fast delivery! Ask about our special financing and no-credit needed options.

Mattress Firm

This company is not yet accredited. See reviews below to learn more or submit your own review.

Save Money. Sleep Happy.™

With more than 3,500 company-operated and franchised stores across 49 states, Mattress Firm has the largest geographic footprint in the United States among multi-brand mattress retailers. Founded in 1986, Houston-based Mattress Firm is the nation’s leading specialty bedding retailer with over $3.5 billion in pro forma sales in 2015. In September 2016, the company was acquired by Steinhoff International for $3.8 billion, and Mattress Firm now operates as a subsidiary of Steinhoff

The company, through its brands including Mattress Firm, Sleepy’s and Sleep Train, offers a broad selection of both traditional and specialty mattresses, bedding accessories and other related products from leading manufacturers, including Serta, Simmons and Hampton & Rhodes.

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Mattress Firm Reviews

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We were looking for another Tempur-Pedic Mattress after our move to AZ. We Went to the Mattress Firm knowing what we wanted and we ended up getting the Best & Easiest Service ever. Our sales associate was Tamara **. She was so helpful listening as I explained about my bad back she knew immediately which mattress We needed to try, not only did we get the Tempur-Luxbreeze mattress but We ended up getting a great deal, also received our pillows & mattress in the package for nothing. I would definitely recommend going to this mattress firm and asking for Tamara. She will set you up with a wonderful mattress. Can’t wait to start getting a great night sleep again on our new mattress!! Thanks Mattress firm for making our purchase an easy one.. We walked out the door feeling very confident that we purchased the right mattress for us. Thanks Tamara for making us very happy with our purchase!!

I wanted to reach out to Mattress Firm in Aventura, Florida, who gave an elderly widow who was having a hard time making ends meet due to her being on a fixed income. Mattress firm gave her a brand new bed for free to help her just before the Christmas holiday, I think that was a very honorable thing to do for her, thanks to the management and staff, have a Merry Christmas, and a Happy New Year.

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When we bought two different Brand name mattresses in different firmness from Mattress Firm, we were given a great deal and 120 days to decide to keep. After only a couple weeks we knew we were not happy with our choice, her’s was too firm and mine was way too soft, even though we picked out the softest and firmest Mattress Firm had to offer. The manager was our salesman from the beginning and Super helpful throughout the process and did everything he could to make us happy but after we tried many other mattresses and nothing was satisfactory he refunded In Full every penny. All of the mattresses Mattress Firm sold were of the Highest quality but just Not Firm enough for me OR soft enough for her. – All in all I give Mattress Firm a Top Recommendation.

Went in as this company sells purple and wanted to experience it. Had only planned on upgrading the mattress and never experience an adjustable frame. We felt so well taken care of we did not even go look at other brands or stores. From the moment we walked in, Levon, the store manager of the Ypsilanti MI store, greeted us and made us feel welcome and made sure we experienced the range of not only purple but options for frames. Since current bed is 20 years old and standard frame, much as changed. There is a lot of tech now in sleep hardware and the experience is like buying a car with all the selection + financing options and sales. In our case we did not have the high pressure that would be associated with car purchases sometimes.

Our case was unique in that we went through some adjustments in model/s decided before delivery. We deciding to upgrade bed frame, changing some things etc. Levon was there all the way and excellent communication and assistant as changing terms and items around requires good knowledge and patients. He obviously knows his stuff. Since I live halfway between Ann Arbor area and Toledo, did go in to a mattress firm in OH to check on the mattress I would be getting, for one last feel even though Mattress Firm has an in-home 120 days trial. The employee in that store knew of Levon and talked well of him as a great person to be working with. Knowing he is even respected by fellow workers in others stores says something. Delivery was on time and professional. Highly recommend this store and working with the manager there.

I have a fused cervical spine and chronic lower back pain, I have literally spent close to ten thousand dollars on mattresses over the past several years just trying to get a good comfortable nights sleep! I have wasted so much money on high end mattresses and yet after 4-6 months the mattresses seems to just get less comfortable and then end up causing me even more sleep robbing pain..

Most places I’ve been to in search of quality mattresses, (And I’ve been to quite a few!) are just full of paycheck hungry salesmen. Dennis ** at the Riverdale Mattress Firm store was more than just a salesman, He was someone who literally understood my issues as he has very similar issues himself. he not only shared his knowledge with me but also took the time to educate me on other options and gave me a few more tools to work with. He also helped me out by discounting a floor model for me as he sympathized the fact that I have bought so many high dollar mattresses over the past several years. Great guy! more than just a hungry salesman, he was kind and knowledgeable, very helpful in my opinion. I had a very positive experience at the Mattress Firm store in Riverdale. I just thought I would share this with anyone whom it may be relevant to.

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Our salesperson was fantastic. Not so much the company. Warranty situation. 10 yr only lasted 3+. Only able to purchase full price with sale price credit. Had to downgrade quality to avoid years more of payment. They should offer equal quality mattress in exchange.

Moral of the story: Brick and mortar mattress stores are becoming obsolete and charge a hefty markup. Do your research and purchase a quality mattress online. It will save you time and money and online sellers are much more flexible with returns. I have no issues with Mattress firm employees. Their policies are what created the headaches.

This was my wife and my first time buying a mattress. We thought that going to a brick and mortar store to test out the mattresses ourselves would be our best bet. Unfortunately, we got tangled up with all the nonsense that is embedded in the traditional mattress buying process. We started at Mattress Firm and were shown the Beautyrest hybrid which we liked. The sales manager, Craig, gave us what he said was a "good deal", but we would have to pay and sign for it that day as he "may not be in the same store tomorrow" (he turned out to be in the same store for weeks to come). I found out later that day that the price he gave us for the mattress was the exact same price as their website.

We had the option of canceling the order at no cost anytime before the delivery one week out. We ended up signing the papers with the intent on shopping around some more. We then went to Ashley Homestore and found a Sterns and Fosters mattress that we liked even better. I called Craig in the store and he said that he would beat their quoted price for the same mattress. We went back to Mattress Firm to find that they did not carry the same Sterns and Fosters model. I found out manufacturers sell the same mattress to different sellers just with different names to confuse buyers even more. Craig then had us try out a few comparable mattresses and we then settled on a Serta iSeries 300 hybrid (plush). We also were purchasing an adjustable frame as my wife has sleep apnea, so having the adjustable frame improves sleep quality. Craig threw in free setup of the adjustable frame and a purple pillow, so kudos to him on that.

The mattress arrived a week later and they set it up no problems. After they left, I discovered that a few of the button tufts were unseamed (see photos). I called Craig to notify him of this issue and possibly get a credit on the account as I was delivered a mattress with a defect. He said that the tufting was not something that was under warranty and that he would have to contact his manager in order to see what he could do. After several calls throughout the week there was no traction made. Sleeping on the mattress was comfy for the first couple of nights, but after the mattress broke in we began to have some reoccurring back pain.

After doing some research, having a firmer mattress is better for back support, especially with an adjustable frame. Why would we be sold a plush mattress when they were aware it was going to be on an adjustable frame and my wife had complained of back pain issues? Clearly we were not given the proper insight into this before making the purchase. After doing some more research on alternative mattresses, I stumbled upon the Avocado Green mattress. It had the highest Consumer Reports rating this past year and had very high scores for back sleepers. I also found out that the price of the Avocado was less than what we paid for the Serta.

I called Craig yet again to figure out our options for returning the mattress. He informed us that we could not return the mattress until 21 days after we received the mattress. He also said there would be a 20% restocking fee for the return and that we would have to pay back the discount he gave us on the adjustable frame in order to return it. I told him this was unacceptable and that I would be willing to pay a 10% restocking fee and not pay the difference on the adjustable frame (we ended up getting this). We ordered the Avocado mattress and were very well informed of our options by their customer support team. We’ve been sleeping on the Avocado for a couple of weeks and could not be happier. I wouldn’t recommend anyone go through Mattress Firm to purchase a mattress. Their prices are far too marked up and there are plenty of great mattresses available online at a lower price.

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